Exactly after 1.2 year, My mobile stopped charging, when i checked with customer service center they told you need to replace charging port which costed me around 1800 /- rupees, even though I maintained my mobile in good condition,
after another 2-3 months now, my phone has started to auto reboot with an endless loop, which makes it unusable, When i checked with customer support first they said may be software issue and reinstalled the same which costed me 236 /- rupees, after a week again the same issue occurred now, when i again checked with customer care they said Motherboard has given up and we need to replace, which cost 7500/- rupees... are you serious i could have bought a new phone instead of repairing the same, i am sure this is caused by an software update which was released by samsung, but we need to pay for it.
I am not sure if this complaint is going to help, But at least it will be a lesson who blindly trust a reputed company whose mobile wont last for 2 years.
Being a loyal Customer and believe in samsung, I will check how samsung responds to this issue and their support, If i do not get any fruitful reply, Thanks samsung, this will be the last product i will be using from samsung not just me but make sure all my family do not buy anything from samsung,
Remember you are not loosing money here, you are on the brink of loosing a loyal customer.
Same issue for me also.. that too exactly after software update, suddenly it got stucked and then dead.. that too 18 months over. and now service centre telling to replace mother board.
Shambhavi, 25 May 2022This is the worst phone ever i bought this phone because of its nicely decrypted feature but o... moreSame issue for me also.. that too exactly after software update, suddenly it got stucked and then dead.. that too 13 months over.. so no warranty.. and now service centre telling to replace mother board which costs around 9k. Really a big cheating from samsung.. I ll never buy samsung and never recommend to anyone.
Don't ever Buy Samsung Mobile.
I have Samsung M31s, which worked fine for year, and then started frequent hanging and freezing at Samsung Logo, Now it's complete Dead. Service Centre suggested to change mother board costing 50% of mobile price. It's very common issue among M series and clearly manufacturing defect. Samsung still don't accept it.
It has been doing a good job for me for the last one year.
KrisPY, 09 Jun 2022Bought my M31s in Jan 2021. Worked fine till November 2021 when an update at that time messed ... moreSimilar issue is with my from from Last week, guess tis has become a common issue with this model.
Bought my M31s in Jan 2021. Worked fine till November 2021 when an update at that time messed it all up. WISH I’D NEVER GONE FOR THE UPDATE. Automatic rebooting with many a times getting stuck at the logo screen started. Super frustrating! Sometimes the phone used to heat up in this process. I had to connect the phone to power supply (charging mode) and press the down volume rocker button and lock button at the same time to switch it off. Tried many ‘solutions’; none worked. The problem persisted for many months, and at one point, didn’t boot at all. Had to factory reset. Things worked okay for a few weeks when another update (which had mainly to do with camera stability) somewhere in the month of March/April 2022 resolved the issue and there were almost no issues with the phone working fine until the major update of May 2022. The same issues began again. Nasty experience. This time went to the service center where they did a factory reset (to the state as it was when I’d bought it). Didn’t work. Issues persisted. They suggested motherboard replacement, was not an option I would go for. As it was messed up anyway, did the major system update again (same, of May 2022), but this time problem solved, say, 99%. It still reboots sometimes (only with certain activities) but doesn’t hang at the boot log screen now (restarts smoothly). Not sure if I am going to apply the next update, but will be using this phone till my next buy, which won’t be a Samsung in all probability.
With reset at the service center (for 236 bucks) and the system update of May 22, 2022, my phone is working pretty much fine now (for more than a week!). See if it works for you.
Yes truly said above this technical problems exist in this phone since beginning. I bought it at the time of releasing but after 4 months suddenly amended rebooting problems started.. I contacted with samsung customer care they repaired 4 times but problems continued. They change the mother board but after six months this problems restart. Now guarantee is over they ask for change mother board with high amount without no warranty I have decided to switch over to other company.
JUST LOST SAMSUNG REPUTATION.
Phone was working fine from sept 2020 to June 2022. Suddenly, phone started rebooting and it's stuck on logo screen since then.
factory resetting the phone, flashing firmware didnt help.
Service center said motherboard has to be replaced
Didnt expect this from samsung :(
Samsung M31s, worked well from Aug2020 to May2022. 5th June 2022 abruptly the phone restarts and then does not go beyond the logo. Not rebooting. Motherboard to be changed they say Rs.8810. They are unable to replace the exact part which is defective and have to replace the whole motherboard hence this high cost of service. Which is more difficult?
Spent Rs.21499 on phone which worked 21 months so exactly Rs.1000 per month. Mother board replacement , who knows how long it will work?
Approached customer care. They were very cordial, said understood our problem but Unable to help. Said It is Company Procedure.
IS THIS REALLY WHAT THE SAMSUNG BRAND STANDS FOR? SAD..........
Senthil, 01 Jun 2022Never go for Samsung, this M31s is a waste model and i am facing the restart problem and Samsu... moreyes same issue it was not booting issue they told to change mother board and cost is almost 50% of mobile
Senthil, 01 Jun 2022Never go for Samsung, this M31s is a waste model and i am facing the restart problem and Samsu... moreYes you are right my phone is dead after software update on 13 May 2022 and samsung is not solving my probleam
Its more than year bought this mobile working smoothly not a single problem i faced so far no restart issues battery long lasting almost 1 and a half-day today upgraded to 4.1 12.
Never go for Samsung, this M31s is a waste model and i am facing the restart problem and Samsung service center is advising to change the mother board for Rs.9000. Overall the Samsung quality has gone and they have to think from the customer point of view or else they will disappear from the market. Waste of money.
I bought Samsung M31S (Model No.SM-M317F/DS) about 1 year ago but now it is facing auto restart problem, to solve this problem I went to Samsung service center where I was told that your phone has hardware problem and its motherboard will be changed and its cost is 8200/-
my money got completely wasted. worst worst worst phone ever by Samsung
I Wud Never Suggest This to any of my known ones.........
This is the worst phone ever i bought this phone because of its nicely decrypted feature but one day after the update this phone was completely dead and didn't get restarted , in their service center (Samsung SERVICE Center) they were also unable to restart the phone by either way hardware or software fault.
my money got completely wasted. worst worst worst phone ever by samsung...
I bought Samsung M31S (Model No.SM-M317F/DS) about 1 year ago but now it is facing auto restart problem, to solve this problem I went to Samsung service center where I was told that your phone has hardware problem and its motherboard will be changed and His cost is 8200/-
Now you tell that currently the price of this phone is only between 4000 to 5000, then how can anyone spend 8000 in repairing it?
very shameful policy by samsung by giving one ui core version to m31s, whereas with absolutely same hardware or rather a bit inferior hardware, a51 is running full fledge one ui 4.1
Prabhu , 07 May 2022My galaxy m31s motherboard problem so how can i use mobile Thats a common problem of Crappynos phones, they burnout motherboard alot & fast due to them overheating.
Avoid Crappynos phones like a plague!
My galaxy m31s motherboard problem so how can i use mobile