AnonD-119751, 01 Nov 2016I am still waiting for my Refund , i live in Dubai and i have made almost 20 follow up calls t... moreI was really lucky. I got my note 7 the day they came out. Then 2 days later I dropped it and broke the screen. I called to get a new one through insurance bit they said they couldn't because it was recalled. So I went to t mobile and they told me to call samsung direct. I called samsung and they said they could fix it for $230 so I said ok and paid over the phone. Right before I sent it out I called samsung one more time to ask if I send it in with the s pen or not because they told me to take the SIM tray out too. Good thing I called because they told me they started an exchange program where I could go to my local t mobile and exchange my note 7 for a brand new one regardless of the condition including the broken screen. I guess they did this to avoid liability issues like if my phone burnt my house down it would cost them more then a phone. Also they gave me a 256 gb SD card for my troubles. The note 7 works great the iris scanner is cool and the built in optimization software keeps my phone running fast and alerts me as to what apps are draining my battery and by how much like it says Facebook is using %2.2 per hour. I've never experienced a better phone.
I own a S7 EDGE, definitely good! But personally I prefer Note. Well personal choice For design I prefer Note 5.like it.
Anonymous, 05 Nov 2016Samsung is not comparable to mercedes. I think it's Apple = Mercedes Samsung = BMW HTC, Son... morehahaha offcourse bmw is better than mercedes .. so bmw is not comparable to mercedes ..and crappy apple is just for crappy mercedes
PG, 04 Nov 2016SAMSUNG JUST LOST ANOTHER FRIEND...... Got the Note 7 beginning September. Very thrilled to re... moreSamsung is not comparable to mercedes. I think it's
Apple = Mercedes
Samsung = BMW
HTC, Sony = Audi
Unreturned Samsung Galaxy Note7 units in New Zealand will soon be disconnected from mobile networks
SAMSUNG JUST LOST ANOTHER FRIEND...... Got the Note 7 beginning September. Very thrilled to replace my Note 4 as the Note 5 was not available in Europe. Soon trouble began and was asked to ask for a replacement shortly after spending 2 days to personalize it. Then came the battery charging limitation to 60%. Bottom line, I accepted to have it replaced. Another 2 days to personalize it... Then came the new wave of horror. I refused to capitulate as my phone never gave trouble. And Samsung came back yet once more by reimposing the 60% battery charging limitation. At the same time other trouble started to appear such as a second screen imposed over the first one, loss of contacts in the memory cache, etc etc. Dont know if this was accidental..... Bottom line I decided to hand it over and get my money back after refusing the offer for an S7. After all who changes a Mercedes S series for an E series?!!!! My next choice: iphone 7 plus. Samsung just lost a long standing friend, so did Android
Samsung has inconsistent services depending on market. For example, in southeast asia, you can get a refund on the day you return your phone. I personally received mine after three days but that's not bad either. Other markets have it bad, though.
Announced: 2016, August. Released 2016, September
AnnA, 02 Nov 2016Shall i Submit My Handset or not...! Im scaredYou better submit and get your refund or replacement because it is recalled mobile . Even if your phone is ok you wont get any updates in future .
This phone was a hot item for awhile but I'm kind of glad all the hype cooled down so we can really see what it's all about... 🔥.
AnnA, 02 Nov 2016Shall i Submit My Handset or not...! Im scaredyou have to because note 7 faild
After the Recall Programme for Note 7 in India, I have submitted in Samsung Service Center by September end. See it is November Still there is no response samsung even after many calls to customer careĀ . It was bought from DubaiĀ Wrost service SamsungĀ Poor Service in IndiaĀ very very awkward service.. disguisting srvice in India...
Anonymous, 01 Nov 2016I guess Samsung India is the horrible ones. Samsung in my country is good. Great services and ... moreI am not in India , i am living in Dubai. I call Samsung customer service today again . Got the same response again. "We will provide your refund next week " . So i have to wait for another week for nothing . I really don't know where to complain about it. Samsung Dubai don't care about customer at all. They are simply lying . Each and every call centre agents gave me false statements and commitments. Seems like they are simply giving false excuses to get rid of the calls . Most of the Call centre agents very harsh that they don't even left me speak to the higher authorities . I don't know how long i have to wait and i am sitting blind here for a a mess created by Samsung only .
I have been waiting a month,and Samsung Aust keep telling me "your order is still being processed " I asked will I have it before Christmas and the operator said "I can't give you a accurate time frame right now but please be assured your order is being processed"