Ill Advised & Ripped Off
After having my Samsung S5 stolen, My daughter very kindly bought me a replacement,
A Samsung Galaxy S5 SM-G900 Phone that was in perfect condition without a blemish on the handset and in immaculate condition
I have no money at the moment to buy another phone myself and this was a very kind and generous gesture of which I was and still am grateful for.
The Phone was not cheap and after unboxing the phone I found out that there was a problem with the handset.
I took the phone to a well-known phone shop as everything worked perfectly, But would not accept any sim cards from any network providers.
The shop checked the phone was not to;en or barred and the basics without voiding any possible warranty They also charged me £50.00 and told me to contact Samsung Repair service centre as they were very good and would help me with any issues that the phone had and they said they was very good with customers and they gave me their number
After contacting them I was advised that my handset would be collected by courier and returned to me as soon as possible.
I was advised to send everything with the phone as it would have to pass quality control.
I waited 4 days and contacted them and I was told the phone was out of warranty even though it looked like it had never been used before.
They told me that I would have to pay £63.30 As it was out of warranty and I paid the money so I could get the phone back as I needed my new bought phone as I am registered disabled which they were also made aware of.
I was told as long as there is no cosmetic damage to the phone, It would be fixed and sent back to me within 5 working days.
I after 11/12 days in total I contacted them and was told they were still working on my phone and to phone back Monday. when I phoned back they told me there is a problem with the circuit board and it was not worth them fixing? In total, they had my phone for 14 days
Samsung has not kept to the Agreement That they made me pay £63.00 for and I find it very frustrating and I am now very distressed over the whole issue and Problems they have caused me.
I have had to phone my Drsas this has made me very depressed and I do not think it is fair that they have gone back on the agreement they made with me maybe because I am of no importance to them
They told me they were going to refund my money and send the phone back
I explained what I had been told and asked what the problem was and what had caused it but they were reluctant to tell me.
I received my phone back which no longer works AT ALL it does not even switch on as it did before I sent it to them.
After being informed that my phone would be returned to me exactly how I had sent it to them, I expected it back the same as it was the repair center that told me this.
they have damaged the phone even more than it was so it no longer works at all
They also tell me they had to destroy the receipt I sent in with the phone for data protection
I have been waiting for 17 days to resolve this matter only to have a Person who told me that his manager was with him and it does say in the terms and conditions that they may send your phone back in this way. I HAVE NEVER been given OR had ANY TERMS a CONDITIONS Read to me.
I asked to speak to the MANAGER As he clarified he was not a Manager, He then told me that there were no Managers in Today after telling me he was sat next to 1.
I asked which was it to be either there was a Manager there or not and he said I was getting Confrontational and put the phone down on me
I have waited 4 Days to speak to a Manager about the whole situation and this is how I was treated. I will be seeking Legal advice now and if anyone else has had this problem I suggest they do the same.
I need a phone as I have serious falls and live alone,
There has been no Care or Professional Customer Sevice and I will be taking this matter all the way as I am not going to be lied to or ripped off and I will never buy another SAMSUNG Product,
Brighton / UK
Original-Jamaican, 28 Feb 2017To REALLY REAL: Only the G900H (Exynos version) doesn't support 4G. Every other version does.yes its 4g lte.
its.hammad, 22 Feb 2017Its 2017 and still using Galaxy S5 best performance so far...
I have Model G900F, is there an... moreOther than replacing the cell, there isn't much you can do.
Well, if you're rooted, lower your CPU speed, debloat OS, choose battery-friendly social apps.
Anonymous, 25 Aug 2016Mine is the G900F model and Im in the Philippines. How come theres no update for marshmallow o... moreI think you're Galaxy S5 is from philippines tho . S5 in ph doesn't have marshmallow upgrade. Take a look at you're csc code(country code). Globe Smart Sun XTC(openline) all of these dont have marshmallow update.
Btw I'm in Philippines too ... I have my Galaxy S5 3 years from now and its running good in Marshmallow :) You just need to factory reset and wipe cache when you update to marshmallow
It's funny how the basically three year old S5 features 4k 2160p video recording and it's just now most of the competition is catching up. For example, the Huawei P10 flagship which just got released in this month is the first in the P series line to have 4K video recording. It took Huawei three years to catch up Samsung in the video recording department. I have always said that the Galaxy S lead by example. The Galaxy S always contains more features than the average consumer needs which is a good thing anyway you look at it.
mindhacker, 11 Mar 2017s5 runs on android 7.1.1 too easyHow did you do that?
My wife and I both have the Galaxy S7 edge and recently received the latest software update. We do NOT like the update changes. They are counter-intuitive, hard to read and NOT user friendly. I do not know why Samsung felt they had to change a system that was working fine and user friendly but they did. We are now tempted to go the iPhone route after being Samsung customers for many years if they do not get rid of this latest update. Bad move Samsung.
imran46726, 06 Mar 2017Yes last night i updated s5 g900f to android 7.0 IN DREAMS....Yes, LineageOS. So much better now than it was.
Nerazzurri, 06 Mar 2017Have anyone upgraded Samsung galaxy S5 to 7.0 Nougat?Yes in dreams
Yes last night i updated s5 g900f to android 7.0 IN DREAMS....
Really Real, 27 Feb 2017Yes, but it depends on which version you have.
Some of the earlier versions did not support ... moreTo REALLY REAL:
Only the G900H (Exynos version) doesn't support 4G. Every other version does.