I know at least 15 friends with this phone and there has been no problems with any of them, On another note I wonder if a virus can cause any of these faults some apps can change the settings when installed as well
Have a Samsung Galaxy S5 Neo purchased Feb 2016. Purchased because had a previous Samsung Galaxy III which I loved, still works great, wanted to upgrade. Loved the new phone when I purchased it, worked great until about August, then the fun began. Talking to people they said I sounded like I was underwater (including Virgin techs). Took the phone to Ottawa to Virgin kiosk they gave me a loaner (piece of junk that worked sporatically) and they sent my phone for repair. Couple of weeks later got phone back, returned loaner, used my phone for a week or so and it sounded like I was underwater again. Also now people were complaining of echo when whey were talking. Called Virgin again and again sent phone back and got second loaner. Second loaner only worked sporatically (yes I do know how to use a call phone, but I was beginning to wonder!!!) A couple of weeks later got my phone back and returned loaner. Now I found when I was talking on the phone I was getting echos and the person I was talking to was getting cut outs. Makes conversation really hard. On a couple of occasions I hung up the phone and
called the person back on my old Galaxy III, continued the conversation with no problems.
Called Virgin back and found that they don't repair the phones themselves they go to a 3rd party. Spoke to techs on a higher level, explaining the problems. They all believed the problem was with the phone. Of course when I received the phone back each time they could not find any problems but upgraded or put new software in. This still did not solve the problem. So, I called Samsung and spoke to a tech there who said he would not authorize a new phone but to send it back yet again. Well the phone went back for the 3rd time and again I received a loaner, which did not work, they sent to a second loaner which did finally work, but this is not the same as having your own phone. Now my phone has been back about 2 weeks and you guessed it, when I am on the phone the people I am talking to are complaining of cut outs in the conversation and echos. My end is echos and
static. Back to Virgin, and they are sorry but don't know what to do but they would like to help me but can't replace the phone. Try Samsung I am told. So I call Samsung and speak to a young woman who has difficulty hearing me due to cut outs, and I am getting a lot of static. She suggests I return the phone to Samsung for repair. At this point I finally loose my cool and ask to speak to her manager. Instead she passes me to a head technician that tells me my phone will not be replaced and it should be returned again for
repair. I am VERY annoyed at this point and ask if his phone is working of course it is and it is 100% says he. I suggested he loan me his phone as Samsung does not loan phones when you send them for repair. I don't think he thought that was a good idea. However I do not know what to do now as this is our main phone for the house, and we have health issues so do not want to be without both phones that we have in case of an emergency.
I am very, very disappointed in Samsung for not standing behind their product (yes they say they will repair it under warranty as per their warranty info, but how many times does a phone have to go for repair before someone will admit it has a problem and replace it.
Obviously my great recommendations to friends and family about Samsung phones being the best is now totally unbelievable. Once my contract is done and my phone paid for it will be the absolute last Samsung product I will buy. (including TV, washer & drier which I now own). How does Samsung justify having a phone sent back for repaid four times before it can be repaired properly (hopefully the fourth time would be the charm). Do they not properly train their repair people or have I just got a lemon? Sad day Does anyone else have these kind of problems with their S5 Neo?
Ticked off, 14 Dec 2016Has anyone had issues with their phone overheating? This S5 Galaxy Neo is overheating every d... moreMine only gets warm when playing games for a long time and its the battery that gets warm, you could try another battery
Had samsung s5 with mophie battery case loved it, my new neo cant use mophie case because of connection can it be modified ?
benbill100, 12 Dec 2016I have just got a aluminium rjust case for mine and it looks great, can anyone recommend any g... moreThe dimension and design of s5 neo is identical to the s5 so any case for s5 will fit 4 s5 neo.
Has anyone had issues with their phone overheating? This S5 Galaxy Neo is overheating every day.up to 68 degrees!!
I am having to cool it down daily because it is telling me it's overheating. Please comment as this is beginning to really bother me. It's a very expensive phone.
I have just got a aluminium rjust case for mine and it looks great, can anyone recommend any good cases, and is there a power case for neo there is plenty out for s5 but not for neo
Loz, 04 Dec 2016By far the worst phone i have ever owned. I had a second hand S2 that was fantastic so I thoug... moreIn case of problems with your device you may contact Samsung support for your country. There were well known clone phones of Galaxy S5 by Chinese company Goophone - they have clones of Apple iPhone i5/6/7 as well. However haven't heard about Galaxy S5 Neo clone.
My review: Galaxy S5 Neo has bright 5.1" full HD AMOLED display, Gorilla® Glass 3 & oleophobic coating, FM Radio (great for fitness/walking), micro SIM, micro SD card (64/128GB cards are cheap now), good battery life, IP67 dust and water resistant, great WiFi (5GHz), the latest Android 6.01 Marshmallow version, business class Knox security (worldwide security certification), great battery (removable), very good navigation (GPS/GLONASS, accuracy 4m) with Nokia Here WeGo, Map Factor Navigator, Scout GPS Navigation or Google Maps with offline maps.
Perfect car navigation device with an universal smartphone vent mount.
Perfect fitness companion with running armband (with Samsung Health or Google Fit or My Tracks). You may use Google Maps + Your Timeline for checkup your daily activity/driving navigation history (with Google account for navigation).
Great for full HD video play (any video format).
The back&front cameras are very good for photos or Skype/Hangouts. Successfully used during my vacation for video editing (videos from my camcorder) and youtube upload with VideoPad free app. Works great.
Loz, 04 Dec 2016By far the worst phone i have ever owned. I had a second hand S2 that was fantastic so I thoug... moreYou may be the victim of a fraud. It is very likely you bought a 'clone' aka a phone that looks the same but it's just a cheap rip off. Try checking imei or dialling *#0*# Usually only expensive phones get 'cloned' but who knows...
I just read a very harsh opinion here from someone by the name Loz. He could not be more wrong about the S5 Neo. I have had both Android and iPhone over the years, and for my needs, my preference is Android and I think this phone is fantastic. I use it for business and personal, and it easily handles anything I throw at it. Cross-over and multi-tasking complicated commerce apps to every social media platform, Paypal, Square card reader, you name it. All effortless to my Neo S5. A friend had a look through mine and ordered her own. We love it.
Its a great phone never had any PROBLEMS with it got mine when it first come out and it only got better with 6.1 update, best phone I have had yet, I play games on it with no problem text on it with no problems call family on it without any problems, just got smart watch 3 and that works fine with it, Bluetooth earphones work fine I just wish it was updating to 7.1 nougat
Loz, 04 Dec 2016By far the worst phone i have ever owned. I had a second hand S2 that was fantastic so I thoug... moreIt is really strange that you have so many problems with s5 neo. I and my girlfriend have this phone and there are no problems so far. Try to hard reset your phone.
By far the worst phone i have ever owned. I had a second hand S2 that was fantastic so I thought the brand new S5 Neo would be a good idea, so wrong was I. It is so bad that if I came into money I would make a video for you tube of me mashing it with a hammer. I have even charged up an old Nokia non-smart phone. Nothing smart with this phone. The processor is so slow it gets you stressed every time you use it. It switches it's self and some of it's basic functions on and off randomly. It can discharge rapidly. I can't even text a short message without stress. The other things that the designers messed up on are how many times do you have to press buttons before you can actually call someone so frustrating. Am stuck with this phone on contract for another year and a bit. whether it's still in one piece by the end will remain to be seen. It has taught me something. Never by on contract, never by new. Buy your sim only deal and trade secondhand to find something your happy with. Just to reiterate, I hate it and it's the worst I've ever had !!!! Just in case there were any doubts
helpful, 30 Nov 2016By never letting it drop below 20% you are destroying your battery life. You should always let... moreYou may search for "Lithium polymer battery" at Wikipedia and follow the external link down "Lithium Polymer (Lipo) Battery Guide". According to this guide:
"No Memory Effect - Memory effect, in short, refers to the battery's loss of capacity due to partial discharge cycles. Li-ion batteries do not suffer from memory effects. These batteries are designed to be recharged without the need to fully discharge/drain them. In fact, this process of fully discharging before a charge cycle, also known as deep-cycling, should not be performed during regular usage as you risking doing more harm than good to the battery cells."
helpful, 30 Nov 2016By never letting it drop below 20% you are destroying your battery life. You should always let... morewhere did you get that from?
It is the opposite of what the wireless phone people are telling me
helpful, 30 Nov 2016By never letting it drop below 20% you are destroying your battery life. You should always let... moreDo your research on Li-Ion/Polymer batteries before talking!
This is not Ni-Cad or Ni-Mh(memory effect).
It is not recommended to completely charge or discharge Li-Ion batteries.