Samsung Galaxy S6 resets turns off at will. Samsung customer care referred me to Sprint repair center, they couldn't fix the problem so they referred me to Samsung at Best Buy who told me Sprint probably broke phone take it back to the Sprint Store you purchased phone the manager may replace it. The manager at Sprint called Samsung Customer Care and told him to send me back to the Best Buy that said they could'take help me. SAMSUNG AND SPRINT SUCK STAY AS FAR AWAY FROM THOSE CROOKS AS HUMANLY POSSIBLE. NEVER BUY SPRINT OR SAMSUNG PHONE.
Same thing happened to my S6Active -- Had it only about 10 months and it suddenly stopped accepting a charge. It went completely dead. I called Samsung. Sent it to Texas for repair. They sent a refurb phone and it was HORRIBLE. It wouldn't charge either. I set it aside for a few days until I could call and return it. When I picked it up and tried again, it charged!. Tried to use it. No success -- it kept freezing up. It would not allow a hard reset. Called Samsung again and they referred me to my carrier- AT&T. AT&T replaced the phone (again) with a second refurbished phone and it seems to be working okay for now. This is my third Samsung phone and the quality continues to decline.
Anonymous, 10 Jan 2017I've had problems with my s6 active over heating when I'm not even using it and the battery ke... moreMe too. Since mid December, when they pushed and update. Before that never had an issue.
this thing requires way too much time and attention. it seems to think it owns me. really annoying. wouldn't buy it again
AnonD-570503, 23 Dec 2016Which firmware was the update. I am currently running the very first marshmallow one and the o... moreI've had problems with my s6 active over heating when I'm not even using it and the battery keeps drastically decreasing. I've had this phone since 08/2015 - not sure why I'm having problems with it now.
S6 Active has died after minute immersion on 10 cm in water... I am shocked!!! And how protection of IP68?
AnonD-629297, 06 Jan 2017I've contacted Samsung customer support and been told that ANY damage, outside or inside the u... moreSamsung makes the best phones man I am sorry you feel this way and that this happened to you. Now I have scratch resistant screen. it has fallen abour 7 times and case split open, sometimes face down, I have not even a scratch on the screen. everything works fine. Now Samsung and apple are the industry leaders. So Samsung brand or devices are better than alot of these others like ZTE, or Kyocera and Nokia whatever. Samsung has a Walk in repair facility in Richardson Texas. If you have any issues with their products. However, the usually the LCD screen is one main pricey item the life of a device once it is damaged, you are better off going to the junk yard. Now I did work for samsung, manufacturing their plant in Coppel TX, so if you ask me anything like PCB to screen, I do fix it myself so is not a problem but for lay people I know it is a headache. I wish I could help you but know you are far distant away. so I cant. good luck. I always go for Samsung models, very good software, very good key board, ring tones, durable...
My Galaxy s6 active lasted less than 1 month, and a 1.5 foot fall onto a rubberized mat. The LCD is cracked, and I've been quoted $350 for that fall. I wish I had time to make Samsung sorry for what they've done to me, but I'm a working man with a family to take care of and have no time to post this on every web-page and review-site on earth. So here this post sits-- when you read it, think of me using a flip phone for the next year and a half (until I can afford the next apple phone) because Samsung doesn't care-- and whatever you do, don't buy Samsung.
I've contacted Samsung customer support and been told that ANY damage, outside or inside the unit, will completely void the warranty so they were no help at all. Had I known what I know now when I bought the phone I would have assuredly bought the insurance and I recommend everyone that purchase the S6 Active buy the insurance. This phone is no more durable than any other phone and seems to be even less. Certainly less than an I-Phone, which I've have several of. Another problem is that the cost of the parts are quite expensive. The outer screen, digitizer and LCD are all glued together. If one of them cracks they all crack and the phone is useless. Other phones continue to work when the outer screen cracks but not this one. I had the first LCD crack repaired for a whopping $350! After cracking the outer screen I refuse to pay another $350 so I'm activating an old I-Phone. I will now scorch the earth on the internet regarding this horrible phone. The world needs to know about the poor design and abysmal customer service from Samsung. They say that a happy customer will tell one other person about their good experience and an unhappy one will tell ten about the bad one. I plan on telling thousands.
drpaul, 03 Oct 2016Samsung Galaxy 6 Active had difficulty connecting to the network just prior to the warranty e... moreI had the same issue - 4G LTE connectively caused overheating and high battery usage. I forced it to used "WCDMA" only (3G+) and the problem went away. I almost threw the phone away.
Uploads are slower now but the download speed seems to be about the same.
thegermanS6activeuse, 06 Dec 2016hello together, iám happy owner of the S6 Active for 8 month now. The phone is outst... moreHey did you notice any rust developing on the speaker grill after being in water? I used mine in a sauna and noticed that when the water dries rust form on the speaker grill. Maybe I don't understand chemistry and the rust only comes from hotter temperatures?
AnonD-600331, 20 Oct 2016Don't get anything Galaxy 6 they dogs am update n screwed up everyone's phone. Att has told me... moreWhich firmware was the update. I am currently running the very first marshmallow one and the only problem I had was the phone kept vibrating while charging causing it to overheat.
Racheal , 11 Dec 2016I've have this phone a little over a year now. And despite a few issues I still love it. Howev... moreMy S6 is 14 days past warranty and it is doing the same thing,charger is hot, phone will not charge, and screen is blank, a piece of junk.
anthony, 09 Dec 2016I have just acquired this phone and hope what you folks posted on this comments/opinion sectio... moreIts should be waterproof anthony, I own one phone i think it has a rubber inside or the way its tightly inserted the sim slot.
I've have this phone a little over a year now. And despite a few issues I still love it. However, about a month or so after getting this phone I started noticing the charger was overheating a ton, not to mention the phone also. Shortly thereafter after one day the phone had over 40 percent charge and as I was on Facebook the phone completely shut off. I tried charging it and nothing. In a panic I dug out an old phone and started using that(still not able to power back on my s6active even after several attempts to charge it). It remained in my glove box for 2 months. Found it one day and decided to try to power it on and like magic the stupid thing powers on but completely dead. My question is... has anyone else had this issue? I am still using this device as of today without further problems but I cannot use the original charger because of the overheating issue and it makes me wonder if that is linked to the phone shutting off suddenly. Note: At&t basically told me I was out of luck since it was out of warranty and I didn't wanna pay my expensive insurance deductible.
I have just acquired this phone and hope what you folks posted on this comments/opinion section is true! Just wondering how the water proofing works since the sim slot seems to come off so easily! how does that make it waterproof?
iám happy owner of the S6 Active for 8 month now. The phone is outstanding! Best phone i ever had! Switched from a S5 to it. Samsung typical great manufacturing. Technicaly state of the Art 2nd Q 2015 with a fantastic Samsung manufactured rearcamera (. The Phones package is really tough. Survices a few 1m drops to the floor without any visual scratches or dents. I regulary put it into my trunks when i go swimming. No issues there either. For me the perfect phone!
Tjohnson801, 10 Nov 2016Anyone had problems with the s6 active charger and charging port starting on fire while charging?Um no, Samsung had problems, becuase they released the battery before it was ready. They tried to cut corners. Even so they should have given the ip68 rating to the samsung galaxy s7/note 7 to the s8/note 8.