Anonymous, 27 Feb 2018Usually have been loyal to Samsung but they really screwed me over with the S8. Brand new phon... moreI had even worse experience with Apple, they resolved the issue only when I was about to sue them. I think Samsung is very good for customer service, much better than Apple. Maybe you messed up otherwise getting a replacement isn't that difficult from Samsung.. They are much better than liars from Apple
Anonymous, 27 Feb 2018Usually have been loyal to Samsung but they really screwed me over with the S8. Brand new phon... more"Samsung refuses to replace the device"
If you are indeed outside the time period in which you can demand a refund or replacement under Consumer Law in your country, then what other smartphone manufacturer could you guarantee would give you a brand new replacement instead of just offering you a repair?
Anonymous, 27 Feb 2018Usually have been loyal to Samsung but they really screwed me over with the S8. Brand new phon... moreIf you did not buy the phone directly from Samsung, I would approach the retailer if you have not done so already.
I don't know how 'brand new' your phone is but its worth also checking consumer law in the country where you live, if you have not already done so, just in case someone is fobbing you off. You may find that you have the right to demand a replacement or even a full refund but only if you act within a certain period of time after purchase (e.g UK 30 days under the Consumer Rights Act)
Some retailers will even go above and beyond beyond their requirements too E.g John Lewis UK (35 days) So worth checking out.
Usually have been loyal to Samsung but they really screwed me over with the S8. Brand new phone with major audio issues. Constant disturbance on calls .As Samsung decided to shirk responsibility and said we will not replace but only repair. We took it to an authorised samsung service centre. They messed it up even more. Took it another time. While there still seems to be a sound problem the clarity is much better. But now there is a problem with the headphones. Left side is not working, whereas if I plug it into my laptop both sides are working. I have to again take it to the service centre. This is a brand new phone ! Yet Samsung refuses to replace the device. No more Samsung for me after this nightmare. They just dont care. - A disgruntled customer :-(
ToM, 26 Feb 2018Great phone. But since the Oreo update the anti-virus is not working and gets stuck at 0%...ho... moredon't use any 3rd party antivirus apps. thore are just fake. they can ruin you phone.
Great phone. But since the Oreo update the anti-virus is not working and gets stuck at 0%...hope the new update will correct it.
AnonD-51740, 25 Feb 2018Hi to those who are experiencing battery drain issue. You might wanna try this. IF YOUR NOT US... moredoes it really work ? have you ever tried it before ? how much changes you have noticed ?
Harry, 26 Feb 2018Can u tell me please whts the battery backup of s8??if you turn of AOD, disable sinc, use wifi only it saves much more battery than using mobile data. i got 7hrs 24min 37sec screen on time once.
or normally 4-5hrs of screen on time. if u r a heavy gamer you will probably get 3 to 3.30hrs screen on time.
AteX, 25 Feb 2018After half year usage, the left side of the earphone has started to lose its sound.
(dimmer a... moreIn don't think there is some great conspiracy.
Use your warranty and simply het a new set as I did. Simple. What's the BIG problem?
., 25 Feb 2018Well all I keep hearing from you is that you think this or that sounds better. Prove it? ... moreIt sounds better to me. It has deeper bass level. It is subjective you know. There are people who prefer bass, and there are people who don't. It is that simple.
Hi to those who are experiencing battery drain issue. You might wanna try this. IF YOUR NOT USING YOUR PHONE TURN IT OFF. Lets say when at work, sleeping or as long its not being use shut down your device and after few days your phones battery will be good as new.
After half year usage, the left side of the earphone has started to lose its sound.
(dimmer as it was before)
They should have said that okay we'll give you a 100 dollar earphone, but it will broke within a year.
What is this if not a planned obsolescence?
Mobilemaster, 22 Feb 2018What kind of link? Do you disagree that Samsung is below Sony and LG when it comes to audio? T... moreWell all I keep hearing from you is that you think this or that sounds better. Prove it?
I know people that prefer to hear vinyl played through an old record player, are they wrong to think it sounds better?
AnonD-481725, 24 Feb 2018"Does other brands could have a great camera like samsung"
Are you serious?! 1.4 Mm pixel si... moreWhat sony brings to the camera? Bring their gimmick 0.2 seconds super slow motion, 3d creator but yet they don't fix their lowlight images quality. S8 has better camera than htc u11 but pixel 2 idk. So you should stop your sony fanboy attitude too
Nainesh, 24 Feb 2018Thank you for your commentsdon't you need the headphone jack ?