I got a problem with my galaxy S duos, from the time I
bought it am not able to move software's from phone
memory to memory card, after that my WiFi is also not
turning ON. It has only been about 4 months since I
started using this phone. I then took the set to a
Samsung authorised service centre at Ernakulam, on
22.6.2013 (bill no. 4154154130). They returned the set on
25.6.2013 saying that all problems are solved but when I
checked it out at the service centre itself I found it in
the same way that I had given it. They took it again
telling that the mother board had problem and they
would replace it and return it in 5 days. They gave me 3
number’s to contact them in which not even one was
reachable, so I had to go and find out the status of my
set personally about 4 times. After all this I got my set
back on 8.7.2013 after a lot of yelling at the staff of the
Samsung service centre but still it has the same
complaints that it had when I gave it for warranty
claim and also 3 more new problems such as phone
switching off frequently, hotspot error, speaker not
working due to the quality of your service engineers. So
the problems have not only been unsolved but also new
problems added by your service, again on 9.7.2013 I have
resubmitted my set for repair. Such a pity that Samsung
had to make me wait about 3 weeks and they were not
able to repair a simple problem such as wifi not working
and still unable to move apps from phone to memory
card, and also increase more complaints from 2 problems
to 5 problems after servicing. On 10th July 2013 I was
called by an executive from the management head office
of Samsung and took the status of my set and heard all
my problems and told me that my issues will be solved
in 24 hrs, then no any idea from anybody from Samsung
service centre or head office. Another executive from
Noida office called me on 17th July again following up
on my issue and giving his word that either I would be
refunded or a new set issued and no idea about that
either. To date the status of my mobile is unknown due
to the efficiency and quality of Samsung service and
management. Will wait for few more days then go to
consumer court and also start creating awareness about
the Samsung brand diminishing quality.
Really a big shame on Samsung, pity you....almost 5000
complaints in Samsung service centre in one month at
cochin only, minimum 1 month for a customer to get his
phone back from service. Also at least 10 people really
angry with staff in a day due to their stupidity...
Hats off SAMSUNG, if you go on like this your spot as
top smart phone seller will end very soon, even sales
shops are now not suggesting Samsung mobiles to
customers due to the bad quality after the increase in
A really dissatisfied customer, who made a big
MISTAKE in purchasing a Samsung mobile.
TO CONCLUDE PLZ DO NOT BUY THIS SET,BAD
PRODUCT AND EVEN WORSE SERVICE.
SERVICE ENGG OF SAMSUNG SERVICE CENTRE
SAY THIS IS ONE OF THE WORST PRODUCTS BY
ran, 19 Jul 2013some wrote that update for s duos to jellybean there so please u may confirm how to updateyes update to jellybean is there for samsung galaxy s duos...its by a custom mode...notautomaticaly....its by rooting your handset and just go to cwm recovery mod and copy the jelly bean app and gapps jb and then install it from recovery od...but this dangarous for your handset if u do by yourself without any authorised person...it may make you phone crash...or damage your files...so best is go with adealer who can do this in a good manner...good luck
Anonymous, 19 Jul 2013yesterday i was get jelly bean from samsung care center (India)any change in performance.do tell us.
hey I got one update of 3.53mb after update I didn't see any change s I think it's just for performance
i wanna install skype but the android is in chinese i dont understand chinese hoz to change it to english
how to set call waiting option am using one sim only .in settings menu it was not appearing options like call bearing call waiting can any one pls help me .
bbr, 19 Jul 2013nice fon friends.... its awesum...My friends using Samsung galaxy s duos and she is happy for thet mobile, I am using Nokia n8, iPhone 5 and Samsung note 2.. But I like the Samsun note 2.
Is jeally bean update available in india now???? If yes then tell me how much time samsung care take to upgrade it???
this phone is far better than vodafone 858 and samsung galaxy young. this phone is the best with it price. Go for if your self!
Anonymous, 19 Jul 2013yesterday i was get jelly bean from samsung care center (India)hey really you updated to jellybean and where are you from