Thanks for the reply Karen. I contacted Samsung USA, but I was told that since the phone has a non-USA IMEI number, I would need to contact the Samsung in the country where the phone was shiped from in order to use the warranty. I contacted the retailer from where I bought the phone (his in in the USA) and he said he will talk with Samsung to see what's going on. This doesn't look good. Is there any official samsung statement saying that they recognise this as a manufacture problem? Any help is appreciate.
Does anybody know of any EASY way to put games and applications (IE .jar and .jad) on this phone? I would be so grateful ...
Oh, and my 2c worth on the phone is that it is awesome. It has some minor problems but then again so do all phones.
I want to buy this mobile but so many people are complaining about the paint peeling off has any one gotten a mobile reacently maybe with a more improved finishing.I spoke to samsung today and they said there are new batches of mobiles comming soon with the problem fixed lets see????I am still not sure if i should get this mobile or not
I have an unlocked u700 and I would like to know if I can add sliding tones like other samsung sliders and if my u700 will support vivid text like the u600.
i am using the phone and iam loving it everyday. i clean the face now and then and look at myself on it. i mean who needs a mirrior while you have the samsung u700.i love my phone
The original Samsung Warranty is all you need. I suggest you contact whoever you bought the phone from. According to Samsung they have emailed all the outlets about the problem so they should be aware of it. If not, contact Samsung directly.
The face is replaced in a matter of an hour or so.
Hope you are successfull!
thinking to buy samsung U700 but afraid to face the same problems like others. maybe all of users here are buying an orginal set. that is why, the company treat you better. like here, there are an AP set & also original set. if we buy an AP set, i dont think they (sellers) will take serious about this problem... :-(
danianiela and Karen:
The information you've been posting is very informative. I have the same issue as well and have been trying to decide what to do. I am in the US, and bought this phone some time in July. I bought it from an independent reseller. Do I need an extra waranty to be able to get a replacement face for it? Or will the regular one that comes with Samsung do it? Where should I call? The reseller, or samsung itself? Any help is greatly appreciated.
all i want to know is how to get mxit to work on my phone!!!!
ive tryed downloading the D600 and D900 settings and it still wont work!
what do i do???
Hi Danianiela. I am from S.A. Vodacare is the service provider's service centre. The faces they received were also imported. My phone also looks like new ... for now. They are adament though that Samsung Nation Wide has not been able to come up with a solution and are definately using the same faces for now.
Seems like Samsung in SA and Samsung in Australia is sticking with the same story. Lets see what happens.
I agree with you that if the silver wears off again, I will be back time and time again until they fix the problem.
Hi Karen: What is Vodacare? (and what country are you in?) I spoke to Samsung Australia and they assured me that the faces they are using to replace the scratched ones are made of a different material. I actually went down and got it replaced today and it looks like new again :)
I guess we'll have to see though whether the person I spoke to was telling the truth or not. If they weren't, I will assure you I won't stop until they give me a replacement phone that doesn't scratch!!!
(my nick is danianiela btw, not J something or other)
Hi PJM6. I did have the face replaced on Friday. It is definately the exact same as the old one. I was told by Samsung too that the newer ones would be of a more improved quality, however Vodacare assured me that they are replacing it with the exact same ones. I was told by the Vodacare Technician that Samsung is looking at designing a new face similar to that of the D900i which will be of a better quality.
Promise, the is no change whatsoever.
i dont find any problems with the u700 although a bit disapointed about not being able to have a personal ringtone for the sms but apart from that it is a very good phone and i would still rate the phone to people
I want a camera shoot out with this phone!!!
come on Gsm arena...you can do it for us....Please!!! It will make all the difference 2 your Fans!
I love this phone,its got all that I really need in a phone and looks great.
Just emailed Samsung about the silver paint coming off and got a reply saying
"With reference to your query regarding the silver paint coming off the
U700, this issue was solved in the newer batches. If you had a phone
with this issue then we would be able to get the problem resolved with a
Problem solved i guess!?!?
Karen: I spoke to Samsung (both the service centre & the customer service people) and was told the replacement faces were the same in looks, but the silver is of a better quality material so the same thing would not happen. I am due to get mine fixed next week.
If it is the case that I am given a replacement face that has the same problem all over again, I will ask for a new/different phone. I doubt this will be the case though.
this phone is damn troublesome. i sent to repaired twice and i only bought it for a month. i face problem sending and receiving ssm/calls. now they told me the problem came from the phone mother board. this is a new phone and it sucks. nth good about this phone excepts its appereance.