Total garbage. Don't get it if you want a smart phone experience. Unreliable texts, unreliable calls, unreliable internet (yes, I checked my wifi and every other device is fine on it - the Sonim is the freakin problem), no cable for headphones (had to get bluetooth that needs a charge every day), and the list goes on and on.
Worst phone I've ever had.
Owned "the toughest phone on the planet for less than 24 hours. Took 5 second video of my daughter just under the surface of the water and it was destroyed. Now it might as well be a boat anchor. What a waste of time.
Lot of problem with LTE network, problems with the touch screen, then now the main microphone stopped working, all that in less the 4 month. I got this phone new the cell phone provider.
I've had this phone for about a week, and I haven't really had any issues with it. The touch screen works fine, no problems with messaging app, etc. I am on the latest version of the software, which probably explains a lot.
This phone is very utilitarian. It's tough, the torch is bright, the speakers are loud. It's really just a no frills mid range phone with no gimmicks other than being really tough. The comprehensive warranty is a big bonus too. You really get the feeling this phone is for people who just want something solid and don't care about gimmicks like curved screens, dual screens, etc.
I bought it because of the dual sim, ruggedness, physical buttons, and the replaceable battery. You can still get XP7 batteries so I assume that Sonim will support XP8 by offering batteries for a long time. I also bought it thinking that I won't need a new phone in a really long time. I kept my HTC one M8 since 2014 and only got rid of it because the battery was no good and replacing it is a giant pain. I think buying a really rugged phone that has a replaceable battery is a very good way to make sure you have a phone that lasts 5+ years, if that's your thing. It is mine, probably not many others, but this phone fits for me perfectly. I plan on using it for backpacking, where having something that can handle harsh conditions and has a large battery is a huge bonus. It was quite stressful backpacking alone and having your GPS being a key component to making it home, while having a fragile phone. I feel like no matter what happens this phone will be reliable in outdoor situations like snowmobiling, snowboarding, backpacking, camping, etc and it won't die early because of the cold, break because of a small fall, etc.
The really big problem is the lack of 3.5mm jack. It's the only thing stopping this phone from being really great. Other problems that bother me are the physical navigation buttons. They can be annoying when you're not holding the phone in the default position. I also find the programmable key functionality really disappointing. I had hopes I could program one of the physical buttons to skip tracks when snowboarding so I can leave my music on shuffle and skip tracks without having to remove my phone from my jacket but it's proving to be a little more annoying to do than I thought. Really didn't want to have to deal with volume buttons for this and wanted a dedicated key.
Also seems like Sonim just gives you a basic Android experience, no major UI changes or anything weird. I like it that way but most manufacturers do all sorts of crazy stuff with their ui and people like that. You can always get other launchers if you don't like the ui, but I just kept it the way it is.
I'm on Sprint if it matters.
This phone is garbage. Housing is built like a tank but the OS & UX are garbage. Signal drops, phone resets, it's functionality is horrible. I made a huge mistake not returning it after a week. Do yourself a favour and get any other android phone on the planet and put a rugged case on it
I own a Sonim XP7700 and one time left it on top of my car and at 80km hr it blew off onto asphalt. I heard bang, bang, and everyone in the car said what was that? I said my phone as it was now bouncing down the highway. I pulled over, jumped out and ran back with a sick feeling in my stomach. When I got to it, I picked it up pressed the button it came right on and it seemed to look at me and say woo hoo that was fun whatÂ’s next. Though it had minor scuffs to the rubber housing it was fine
Drop tested 80 kilometres an hour
Definitely will look at xp8800
Pancho, 01 May 2019Everyone thinks this phone is awesome till theyve owned it for a couple months. Then they real... moreDo you have the hard plastic screen protector still on the phone? It took me a while to notice it, but once I took it off, it fixed my issues
I think I figured out the keyboard issue. It's the screen PROTECTOR. The phone ships with a FILM that is obvious to remove, but under that is a thick, hard plastic PROTECTOR that once removed, immediately made the keypad and scrolling issues I had go away.
Everyone thinks this phone is awesome till theyve owned it for a couple months. Then they realize the pressure sensitive keyboard is garbage. The screen freezes way too often. With the proximity sensor on you can't end a call without the screen blacking out before you can reach the end button with the proximity sensor off your heels will press every button on the screen. The mic hole placement and size leaves everyone you talk to saying. What? What? What? Worst money I ever spent...
For people having signal issues - turn off LTE. Use WCDMA/GSM and disable enhanced LTE. The sonim servers are located in one area. People outside Cali a few states out will have garbage signal on LTE
Most unreliable phone ever. Already swapped the device 4x in one year. No software updates. Just poor quality touch screen. Frequently crashing. Only positive is battery and build quality for dropping devices. But as far as a mobile device is concerned it's quite useless when need to write anything. This paragraph took 10min from frequently pressing the same keys before the action occurred.
Download most recent software and you will be good
Haters don't hate my xp8
FishManTx, 10 Mar 2019Go to the Google app store and search under Sonim XP8 and you'll find google messaging 7.1.x. ... moreHere's the link https://play.google.com/store/apps/details?id=com.google.android.apps.messaging
Jeb, 06 Mar 2019I agree with you 100%. I am experiencing the same issues and trying to get sonim to work with ... moreGo to the Google app store and search under Sonim XP8 and you'll find google messaging 7.1.x. The existing app that came default with the phone is no longer supported and is jacked up. Download and set the new app as default and Voila! All better!
Soldier with regrets, 12 Feb 2019I purchased this phone July 2018 because of it's rugged case and large battery. Immediate buy... moreI agree with you 100%. I am experiencing the same issues and trying to get sonim to work with me to figure it out.
Just got it a couple days ago through Sprint. Not a lot of options for a really tough smartphone with Sprint, so I picked this one.
Downside so far is no 3.5mm jack. If I want to use standard, wired headphones I have to buy a $70 adapter. Other issue is it seems to have a lot of trouble picking up GPS satellites, I only get location when the additional sources is selected (i.e. cell towers and such)
After 2 full days with decent usage; multiple phone calls, multiple trips using google maps for directions, a couple hours of video and web surfing, phone is still at 38% battery.
No, it doesn't have the latest hardware, or the latest operating system. What it does have is a bunch of components and software that have been around for a while, and have most of the bugs worked out.
Overall I'm happy with it. Very solid feel to it, does everything I expect of it (except the GPS issue, but I knew it might not be the best from other reviews I've read).
So as others have said, if you work at a desk job, and the only weather you see if going to and from your car or Uber, then this phone was not designed for you. If you go work out in the real world, where rain, snow, heat, rocks, concrete, ladders, heavy equipment, and real men and women are keeping America functioning, then this phone just might be for you.
This phone isnt great for everyday phone use.
We were forced to have these over iphones/samsungs due to potential for dropping and other hazards (work in emerg services). The vast majority of us want to go back to iPhones or samsungs with good cases.
When making calls, the screen wont shut off so your ear will just hit buttons and mess with calls (proximity sensor IS turned on).
I've had many occasions where I'm simply scrolling through contacts and the act of scrolling will often activate whatever contact square you briefly touched and call that person. When it does this, it doesn't go to the call screen, so it's hard to stop the call from occurring.
I dont find call quality to be very good and have been told this by recipients.
I get the airplane mode thing that others mention. This is very annoying as it ends up being on when I'm expecting calls or emails.
The camera takes better pics over the previous xp7. It's still very slow and I often get blurry photos. I often switch to my personal phone to get a better pic.
The issues I've indicated above are shared amongst the 15+ coworkers that also use this.
Good qualities... the battery lasts a while and the phone is really hard to physically damage. I may not be able to call for help easily but I'm sure I can use this to effectively beat someone attacking me.
We all want to go back to our iPhones with otterboxes.
I purchased this phone July 2018 because of it's rugged case and large battery. Immediate buyer's regret.
The touch screen keyboard was very difficult to operate. I would need to press the keys multiple times to register.
When receiving messages with pics, I could not select the pics and download them or zoom in.
If I received a message with multiple pics, they were not visible.
The phone was not compatible with several apps that I use, and regularly had little or no service when standing next to my wife who was having no issues at all.
I switched from AT&T to another carrier only to find that the warranty was no longer valid due to the switch. The phone died and would not turn on at the 7 month mark. It had never been wet nor received any damage.
overall a terrible phone