not too happy SE fan:
From : D.GUNASEKARAN
I am one of the lover of sonyericssion products since fast 5 years and so far I have purchased T610,P910,W800,W950,K790,W890,G900 and C905.
I am choosing your products because of SONY brand name as well as quality in all the aspects and good service back up.
But now a days I am very much disappointed because of the following case history.
I have purchased a C905 mobile ( IMEI number 357602021710928 ) on 27th november 2008 with the cast of Rs 32500 in consolidated electronics which being a branded showroom of sonyericssion in coimbatore.The performance of the mobile found good only up to two months. On 24th janvary2009 I faced a earspeaker as well as side key problem in the new mobile. I have handed over the mobile in same date at ASIA ELECTRONICS-SALORA ( 342,d.b road,coimbatore-643102, India) and the complaint id is SESO9AEL10285. On 06-02-09 I have got a intimation from the service centre that I will get full box replacement after one week of time and allotted IMEI is 357602029929646. As I am being a regular customer to that particular showroom, they have given a new mobile IMEI 357602028772772 from their stock which readly available instead of replacement oppruvel IMEI is 357602029929646.
SECOND COMPLAINT ;
After two months I faced the key flip problem and number 6 very hard to operate in new C905 ( IMEI 357602028772772 ) . the problem has been solved by replacing the defective parts in C905 mobile by ACCEL FRONT LINE on 21-04-09 and the complaint id is CBE-SE-171062/0809.
THIRD COMPLAINT ;
After two months again I faced the same earspeaker problem in the same handset ( IMEI 357602028772772 ) and the mobile has been handed over in ASIA ELECTRONICS coimbatore on 15-06-09 complaint id is AE1-SE-239414. Till date I does’t received any positive answer from the service centre and always they excuseing me that right now necessary spare is not available and yet to come from the sony ericssion head office. So far I have made plunty of calls and direct visit but always the are repeating the same excuse. Regarding that I made a complaint in toll free number on 25-06-09 ( complaint id is SE1613-2034 ) and they instructed me to call after 48 working hours that means today. Then today made a call to toll free number and my call has been attended by your service front line person preethi around 10.20am . She told me to wait again two days for the solution and the spare not yet been dispatched while I am trying to speck more higher official she has disconnected the call and second time my call has been attended by a male rep.. he also did the same thing ( listen the record of my conversation for the proof ) .
Now I am requesting ALL THE SONY ERICSSION SALES AND SERVICE ORIENTED PEOPLE WHO HAVE INVOLVED DIRECTELY AND INDIRECTELY just read this case history and imagine where the sony ericssion mobile quality and service back up is.
Now my new C905 mobile I taking rest in your service centre.
Now the questions in me:
1. who should I purchase SE brand ?
2. whether higher investment in SE is worth ?
3. where is SE mobile quality?
4. what is the SE mobile time ?
5. 8 months or 1 year ?
6. what these SE service people are doing ?
7. where the SE service back up ?
8. frequent problem happens only in SE C905 or in all the brands ?
9. IF only in c905 means, what about the quality and why the mobile cost is higher ?
10. what is the minimum and maximum time required to solve
the customer complaint ?
11. whether proper spare back up is available or not?
10. If not why SE is promoting the c905 handset sales ?
11. Might have inform the customer before purchase that spares will not be available ?
12. why the toll free number is available? To repeat the same excuse ? or to solve the problem ?
13. where the senior customer service executives are?
14. what they are doing ?
15. whether this mail will reach the top people ?
16. whether this mail will be censored before?
17. whether this mail will be recorded ?
18. whether this mail will have recordable return mail?
19. when I will get the solution ?
20. what is the quarentee even after problem rectification ?
21. Rs 32500 is only for two months?
22. Rs 32500 is realiable ?
Really I am very shame about my foolishness in the huge amount investment in sonyericssion products by facing this frequent complaints.
I last my hope and trust on your brand and now I am conveying this issue to all friends and circumference.
I HOPE SONY ERICSSION WILL BE BEST EXAMPLE FOR THE WORST SERVICE AND I NEVER SEEN SUCH A KIND OF CONCERN WHICH PROMOTING THE COMPETATERS PRODUCTS INDIRECTLY BY GIVING THE WORST SERVICE TO THE CUSTOMER LIKE MY ISSUEAND I WISHING YOU ALL TO CONTINUE THIS SERVICE THEN ONLY EVERY BODY CAN COME UP IN THE MARKET.
Note ; If I not get the solution with in 2days after receiving this mail, I have to go for a parallel illegal action.
Now I am requesting you all please don’t force me to go for the above illegal action to get this small service rquest.
Hot and banned topics:
1: SAR value
2: SE factories, Outsourced production
3: SE finance
(it relates to release dates,, technological advancement etc. )
If my mother can be a topic here , I assume nobody should be banned for bringing up SEś financial report - PUBLIC repost!
4: SE relation to Sagem and HTC
5: 1000mAh battery with TFT resistive screen vs.
1400mAh battery with OLED screen
6: SE´s obsession with announcements
Idou was announced twice already, but
no company selected for manufacturing (SE can do it)
Big hype for nothing
while for example !!! Omnia HD almost the past - it was announced the same time.
Yes, you all PR staff can tell the fans to wait, wait, and wait, but for what?
You can not even tell fundamental spec data!
Nice concept phone- :)))))
Viewty enlarged ! Two years late and keep counting!
amdm, 06 Jul 2009oh, i see. its generation web. but would you mind telling me how to run the youtube thru wifi?thats so easy, just connect through wi-fi ( most of phones have wi-fi icon in settings) and than go to the browser. for better explanation go and see a video review about a phone on youtube, example, just type sony ericsson c905 review at youtube
amdm, 06 Jul 2009oh, i see. its generation web. but would you mind telling me how to run the youtube thru wifi?Sorry, I can't help you with this question, co I never owned a Wifi phone, now I use a Nokia N73, my previous was K800 from SE, sorry.:(
DarK, 05 Jul 2009well i dont think GSMArena didn't post the leak out of jealousy...
it maybe cause it's not... moreyeah, like how they posted the all too obvously fake optical zoom samsung huh?
i think the staff are samsung/lg fanboys.
Anonymous, 05 Jul 2009Dark already explained it, RAM is different from Internal memory. right RAM is different from internal memory
Is it really coming out in September for all countrys? I mean i live in Singapore so will it also come out in September and do you think they will give a discount to b'day months cause sepember is my b'day mnth! ^^
Mobilemaster, 05 Jul 2009G is for Generation Web, not all G series phones have OS, so G is not from smartphone, the G70... moreoh, i see. its generation web. but would you mind telling me how to run the youtube thru wifi?
how long will this battery last on this sony phone thats all i want to know i am a nokia fan to the end but i like this phone until nokia makes i good 12 megapixel camera phone this is going to be my next phone
some more infos about the android phone
thx God its a 4.1" touch screen, now I believe every high-end phone should come with a 4" screen
DarK, 05 Jul 2009Satio have RAM 256 and internal Memory 128 or 100mb i don't remember -_-" anyway ... i don... morehmmm when web sites like engadget and phone review reports that news than gsmarena should do it to (i am bored when they show news about ovi contacts for XM 5800 and N97) and the photos of the phone (that android phone) looks quiet real but anyway its important that SE is working very good and they will soon take the lead (at least they will equal Samsung as to the 2nd)
abc, 05 Jul 2009"you can install it on you phone memory too" Do you refer "memory" as the RAM? Dark already explained it, RAM is different from Internal memory.
abc, 05 Jul 2009If this phone doesn't have the INTERNAL STORAGE, so when we install a new pragram, it has to b... moreYup, it can run application even when you install it in memory card. You see, it all depends on how powerful the processor is, and we all know that Satio has better and powerful processor than N97.
abc, 05 Jul 2009"you can install it on you phone memory too"
Do you refer "memory" as the RAM? Satio have RAM 256 and internal Memory 128 or 100mb i don't remember -_-"
anyway ... i don't care about internal Memory if it was big or not..i'm using C905 and i had K800 before for three years ...never used internal memory i'm happy with my 8GB in my C905 and soon i will use 16GB for satio xD
anyway what i see is as long internal memory is above 100mb i guess it's enough even if you put programs ..normally phone program won't take space more then 5mb and if it's big 10 mb (if i'm wrong in this correct me ^__^" ).