Mobilemaster, 01 Jul 2009There is a problem, many SE phones are made in China, but even they can make good phones, Chin... moreSE does not make any model in Sweden!!!!!
and does not make any model in Japan!!!!
YOU ARE SO UNINFORMED!!!!
and YES - SAGEM makes phones for SE!!!
and SAGEM sold technology to SE!!!!
I guess SE is even weaker than Sagem!
SE needs technology from Sagem!!!!
Hey, get some education!
Anonymous, 01 Jul 2009This (D.GUNASEKARA´s complaints) is a good example why it is important to know:
- who provi... moreThere is a problem, many SE phones are made in China, but even they can make good phones, China has Android based smartphone. Forget Sagem, Sagem is weak, can't make good phones, that comapny doesn't make phones for Sony Ericsson, about X1, works perfectly, I saw it on a shop, is great, and only that model was made by HTC, the X2 will be made by Sony Ericsson Japan.:D
I hope the next SE phones will be made in Sweden, not in China!
Anonymous, 01 Jul 2009Satio wont be out till October so why do you compare them ??!!You are right, I can't understand some people! The Satio is awesome, awesome.:)
Anonymous, 01 Jul 2009i believe the "W" models are the walkman phones that concentrates more on the music player and... moreOh man, this question is answered twice. Read the comments carefully, ok?:)G is for Generation Web if you don't know it, Satio is entertainment unlimited.
Anonymous, 01 Jul 2009This (D.GUNASEKARA´s complaints) is a good example why it is important to know: - who provi... morethis is the first time I agree with you in most things you said but still dont agree with you about X1. I have the phone and it works just perfectly, all you need to do is to update it, at least every brand needs updates, dont they ?? C905 has a lot of problems because it is manufactured by swedens part Ericsson and other phones especially low end and mid end phones had problems (I had K770, W760, W810 etc)but new phones like W995 works pefectly ( I tried it in the shop) and if I had money I'd buy it now.
heii..samsung omnia hd will get new major update fw including new audio codec...where's satio?? omnia looks win...
This (D.GUNASEKARA´s complaints) is a good example why it is important to know:
- who provides the customer service!
- by who and where the phone is made
Obviously, this is a common problem: lack of quality control, and poor customer service!
The phone made in China but not known by who. SE does not care too much about customer satisfaction.
Recommending the X1 is just another blow to this guy!
Xi is knownto have several and serious problems - even SE admits it!
SE announced never do business again with HTC .- not because HTC did a great job with X1!
Anonymous, 01 Jul 2009
From : D.GUNASEKARAN
I am one of the lover of sonyericssion product... moreI feel sorry for you!
I am just totally surpriced that you bought the C905 after W890 and G900!
You must be a hardcore fan! Really!
After those two models nobody gets another SE phone!
I always suggested to potential buyers to:
1: call customer service before purchase!!!!!
(see who you gonna deal with in the future!)
2: try the phone for few hours before you pay for it
3: get a good return policy
(30-day no question asked, full money back guarantee!)
Be more careful next time!
Anonymous, 01 Jul 2009 From : D.GUNASEKARAN Dear sirs, I am one of the lover of sonyericssion product... moreyou should get one of the latest phones than there wont be problems like that. if you want a good phone for ~200 euro than go for C901, C903 or W705 or if you want a very high end phone get W995, X1 or wait for Satio (most recomended)
From : D.GUNASEKARAN
I am one of the lover of sonyericssion products since fast 5 years and so far I have purchased T610,P910,W800,W950,K790,W890,G900 and C905.
I am choosing your products because of SONY brand name as well as quality in all the aspects and good service back up.
But now a days I am very much disappointed because of the following case history.
I have purchased a C905 mobile ( IMEI number 357602021710928 ) on 27th november 2008 with the cast of Rs 32500 in consolidated electronics which being a branded showroom of sonyericssion in coimbatore.The performance of the mobile found good only up to two months. On 24th janvary2009 I faced a earspeaker as well as side key problem in the new mobile. I have handed over the mobile in same date at ASIA ELECTRONICS-SALORA ( 342,d.b road,coimbatore-643102, India) and the complaint id is SESO9AEL10285. On 06-02-09 I have got a intimation from the service centre that I will get full box replacement after one week of time and allotted IMEI is 357602029929646. As I am being a regular customer to that particular showroom, they have given a new mobile IMEI 357602028772772 from their stock which readly available instead of replacement oppruvel IMEI is 357602029929646.
SECOND COMPLAINT ;
After two months I faced the key flip problem and number 6 very hard to operate in new C905 ( IMEI 357602028772772 ) . the problem has been solved by replacing the defective parts in C905 mobile by ACCEL FRONT LINE on 21-04-09 and the complaint id is CBE-SE-171062/0809.
THIRD COMPLAINT ;
After two months again I faced the same earspeaker problem in the same handset ( IMEI 357602028772772 ) and the mobile has been handed over in ASIA ELECTRONICS coimbatore on 15-06-09 complaint id is AE1-SE-239414. Till date I does’t received any positive answer from the service centre and always they excuseing me that right now necessary spare is not available and yet to come from the sony ericssion head office. So far I have made plunty of calls and direct visit but always the are repeating the same excuse. Regarding that I made a complaint in toll free number on 25-06-09 ( complaint id is SE1613-2034 ) and they instructed me to call after 48 working hours that means today. Then today made a call to toll free number and my call has been attended by your service front line person preethi around 10.20am . She told me to wait again two days for the solution and the spare not yet been dispatched while I am trying to speck more higher official she has disconnected the call and second time my call has been attended by a male rep.. he also did the same thing ( listen the record of my conversation for the proof ) .
Now I am requesting ALL THE SONY ERICSSION SALES AND SERVICE ORIENTED PEOPLE WHO HAVE INVOLVED DIRECTELY AND INDIRECTELY just read this case history and imagine where the sony ericssion mobile quality and service back up is.
Now my new C905 mobile I taking rest in your service centre.
Now the questions in me:
1. who should I purchase SE brand ?
2. whether higher investment in SE is worth ?
3. where is SE mobile quality?
4. what is the SE mobile time ?
5. 8 months or 1 year ?
6. what these SE service people are doing ?
7. where the SE service back up ?
8. frequent problem happens only in SE C905 or in all the brands ?
9. IF only in c905 means, what about the quality and why the mobile cost is higher ?
10. what is the minimum and maximum time required to solve
the customer complaint ?
11. whether proper spare back up is available or not?
10. If not why SE is promoting the c905 handset sales ?
11. Might have inform the customer before purchase that spares will not be available ?
12. why the toll free number is available? To repeat the same excuse ? or to solve the problem ?
13. where the senior customer service executives are?
14. what they are doing ?
15. whether this mail will reach the top people ?
16. whether this mail will be censored before?
17. whether this mail will be recorded ?
18. whether this mail will have recordable return mail?
19. when I will get the solution ?
20. what is the quarentee even after problem rectification ?
21. Rs 32500 is only for two months?
22. Rs 32500 is realiable ?
Really I am very shame about my foolishness in the huge amount investment in sonyericssion products by facing this frequent complaints.
I last my hope and trust on your brand and now I am conveying this issue to all friends and circumference.
I HOPE SONY ERICSSION WILL BE BEST EXAMPLE FOR THE WORST SERVICE AND I NEVER SEEN SUCH A KIND OF CONCERN WHICH PROMOTING THE COMPETATERS PRODUCTS INDIRECTLY BY GIVING THE WORST SERVICE TO THE CUSTOMER LIKE MY ISSUEAND I WISHING YOU ALL TO CONTINUE THIS SERVICE THEN ONLY EVERY BODY CAN COME UP IN THE MARKET.
Note ; If I not get the solution with in 2days after receiving this mail, I have to go for a parallel illegal action.
Now I am requesting you all please don’t force me to go for the above illegal action to get this small service rquest.
1: SAR value
2: SE factories, Outsourced production
3: SE finance
(it relates to release dates,technological advancement, SE huge financial loss etc. )
4: SE relation to Sagem and HTC
5: 1000mAh battery with TFT resistive screen vs.
1400mAh battery with OLED screen
6: SE´s obsession with announcements
Idou was announced twice already, but
no company selected for manufacturing (SE can do it)
Big hype for nothing
while for example !!! Omnia HD almost the past - it was announced the same time.
Yes, you all PR staff can tell the fans to wait, wait, and wait, but for what?
You can not even tell fundamental spec data!
Nice concept phone? - :)))))
Viewty enlarged ! Two years late and keep counting!
Anonymous, 01 Jul 2009what plenty time, only 3 months, its coming on 28th sept 20093 months?
You must be kidding!
SE have not got a partner to manufacture this model yet!
The software is still buggy - probably due to hardware compatibility problems.
Exmor is gone?
This model is far from finish!
mstL or bad boy, again, I would suggest to go to N97 forum and help those people complaining N97. Since you are a genius when it comes to technology, try to help your colleagues with their complaints about N97.
Yes, SE phones is really threat specially to mstL a.k.a. "bad boy". Every time SE has launched a really high-end phone, he feel jelous because no NOKIA phones (at all) that you can really call high-end. I agree (as posted here) that mstL need a medical treatment because when Satio was officially announced, he is more crazier that ever dealing with high-end SE phones, hahahaha. He must have sleepless nights because of Satio that he cannot accept SE Satio to be available on the market due to his NOKIA N97 is a monumental flop like his previous N96 (all rubbish phones).
Anonymous, 01 Jul 2009Oh, it is fantastic you have got an SE phone and your father also? :)))) Dude! You are wais... moreSE makes better phones than nokia most of the time but SE is not good at marketing their phone such as advertising thats why nokia outsells sony ericsson. I can also say that the iphone is the most overated phone in the history of mobile phones because it made world news on its release 3 times.