DO NOT BUY THIS PHONE! Seriously. Do not buy this phone. You may be thinking that you are buying a quality product because it is SONY, but the sad truth is - this phone is the biggest fraud done by SONY. Namely, this phone has one serious problem - camera focus. If you have doubts regards this, please browse internet for "xperia m5 camera problems" (or similar) and see what you can find. Almost ALL of the users complain about this and SONY did ABSOLUTELY NOTHING about this.
In my personal experience, this focusing problem is such that I do not even bother to use the camera on the phone anymore. I purchased this phone (for 300+ EUR) because of good camera quality and to upgrade from my SONY Xperia Z3 Compact (which was fantastic, BTW). After the purchase, I had to go away for a while and could not afford to replace the phone for a few months. During this period, I did my homework on this problem and came to a surprising conclusion that SONY simply rushed to put some cheap phone on the market that they did not even bother to make it working. The serial problem on this phone (among many) is - camera focus. It uses some new hybrid focus technology which simply - does not work. And then SONY just decided to trick their customers and kicked out this piece of garbage.
After I took it to their represented service repair shop, they charged me for diagnostics and said that it is a "common software problem on M5" and that I should "play with the settings". Then, after some time, when this "playing with the settings" thing turned out to be bogus advice, I took it to the service repair shop again and this time they "repaired" it (and charged me a good sum of money. However, they - simply did not repaired it. It still has the same problem.
Now, I do not expect some fabulous photos to turn out, but I just want the phone to do what it's counterparts do - work as it is prescripted. And after having my Xperia Z3 Compact working fantastic - this phone turned out to be the biggest disappointment and a fraud from SONY. So right now, I am back to my Xperia Z3 Compact, but if I ever consider a new phone, I will make sure that it has nothing to do with SONY.
And my advice from the first hand experience is; after seeing that SONY is capable of deceiving it's own customers like this and making such a fraud just to get some money, if you have any common sense - please stay away from SONY. Yes, there are many SONY products that work just fine and I do not doubt for one second that there are many satisfied customers. However, I will not, EVER, place my confidence with the company that is capable of tricking it's own customers into such a cheap fraud.
Federico , 03 Oct 2017Same problem. Shut down and not start unless in plug in. Hi i have this phone for 2 years. Been great. I had the shutdown issue but its to do with low bandwidths, sometimes when the reception is bad it picks it up as a fault n shuts down to protect itself (wierd, i know).
I fixed it by going into engineering mode through the phone dialing app and you turn off the 3 lowest bandwidths. You dont notice the difference and it never shutdowns again after that.
I saw there is a video on youtube on how to do it.
why sony created this phone? All sony's product its awesome, but this phone... very disappoint me
AnonD-639128, 09 Oct 2017Has anyone got any new software updates? My version is E5653 I got an update to 6.0 in February
When will Sony update the Android security level for Xperia M5? Actual ist September 2016!!!
Device was Released 2015, September + 2 years suppot = september 2017 !!! So where are the security patches for 2017?!?
Federico , 03 Oct 2017Same problem. Shut down and not start unless in plug in. Mine shut down and need plug ib charger to come back on , and now instead of charging the battery it just goes down
Not all positive reviews are fake, I've had none of the reported problems with my device and I am a heavy user. Have had the device for over a year and I am love it.
Had bought 2 of these model after observing some "great reviews". that was like 2 yrs ago, both phones have the same problems, shut down multiple times per day and will not restart unless you plug on to a power supply.
All the FAKE reviews out there about how "great" is. It's definite the worst phone I have ever used. You,ve been warned.................
Ive had the phone for 7 months now.
You could say by buying this you re doing a 50/50 gamble for the camera to work properly. Some people have the focus just fine, but others(like me) struggle to get anything in focus at times and it gets really frustrating if u want to take a quick shot of something. That doesn't change the quality of camera tho. Once ur subject is in focus The pictures come out quite nice. All around the phone itself is a great deal for the price. Somehow high-end phone disguised as a mid-range device. But the same as my previous android it didn't take long for it to start to restart randomly and sometimes when the battery is around like 15% it would straight jump down to 4% or instantly turn off. But that could have something to do with my charging habits as I work full time, and by the time I get home the device is almost drained and would usually end up shutting of which is not healthy for phone battery to get to 0% every day. And the battery life is not great for M5 if u plan to use apps(games/browsing web, facebook etc) But if charging your phone every day doesn't bother you(doesn't bother me at least) then its ok.
I have used this device now in 3 years never had any problems, but now suddenly out of the blue can't get on the internet it shows "Communication fail" what happens?
I have this device for almost 2 years.
After upgrading to android 6 (which was unavoidable) problems started such as: 1) phone was going into ultra stamina by itself, 2) battery was drained w/o using any apps nor connected via wifi, 3) ringtone was changed into default by itself, 4) fb, messenger and some other apps were stopping unexpectedly . So, if you see option to upgrade into android 6, DON'T DO IT!! It's a trap! :P Try to find from settings the option to never download software updates, because it will destroy the usage. Other than that, both cameras are amazing!
My M5 still drain battery so fast even though I turned on STAMINA Mode, lower the brightness and have no or 1 background apps running.
9month use, 4x change mainboard, 4time change skrin, 1x betters, 1x back cover, now still got problem, i sent to warranty today morning. Very2 bad
Just a few apps installed and the storage is full (I have an SD card of 32gb installed too). Most of the storage is taken by Sony itself, all kinds of programs that cannot be removed take up a lot of the storage. I'd prefer to only have Android and not all that extra Sony-stuff.