I had same issue service Centre replaced the unit with new one but I had also the same issue with the new one .Sony should call these product and upgrade with higher model Z series or refund customers .
I don't like any more Sony they don't care about there customer .
jada, 22 Jun 2016I've had my Sony Xperia M5 since December. Started having the auto-shutdown problem more or le... moreDoes turning mobile off help? If it does please tell us. Thank you for sharing your experience. I guess sony got a big problem this time. I hope turning mobile data off will help and how about if we choose wifi and suddenly there is no signal what will happen. Will it shut down also. Thank you.
Che, 01 Jul 2016Sony xperia is lousy phone. It always shut down. Im using m4aqua before and i find it better t... moreHello, does auto shutdown occur even if mobile internet is off. I read that auto shutdown occurs mostly if there is no 4g signal. Please try to turn off mobile internet and kindly post here what happen. Thank you
Sony xperia is lousy phone. It always shut down. Im using m4aqua before and i find it better than m5 although memory is not enough for more apps but it is a lot better than m5. Do not buy this phone
such a strange but awesome too, my sister has ony xperia zr and the zr get a marshmallow upate
Can anyone tells me where to find the manufacturing date of this phone in the box so that I may know what date it is manufactured and please show some photos of the box. I heard that the early batch of m5 gots alot of issues. Dont want to buy a broken m5.
Anonymous, 27 Jun 2016Bought my M5 in April and it has had a problem of freezing thrice already. What happensis I lo... moreSame thing happened for the 3rd time today used the same solution its getting really f. Annoying
Bought my M5 in April and it has had a problem of freezing thrice already. What happensis I lock my phone after using it but it fails to unlock or display anything when I press the power button again. What is the problem and why does it behave that way? At the moment I have reset the factory settings but I am not sure if that is a permanent solution.
I will appreciate any help rendered to me.
Sony please wakeup? Im a sony fans but very disappointed in this product(M5)... i buy last year... have same issue auto shutdown.... i realize that this phone will auto shutdown when have poor network...
As a big company you should do something to fix it. If cannot fix it, just replaced it with another model or give customer to change another model by paying extra money.... just suggestion........ (Mybe next time will look in other brand)
Guys, there some clone and replicas in the market. So, be careful...
jada, 22 Jun 2016I've had my Sony Xperia M5 since December. Started having the auto-shutdown problem more or le... moreHey guys, does the auto shut down occur even if the mobile internet is off, I'm planning to buy this phone. Base on a review this phone has a good camera and able to handle most 3d games.
hey there pple of awesomeness! i need some great advice here. Am finding it pretty hard choosing which phone to buy between Z3+ and The M5. The Z3+ got me thinking on the overheating issue...i love my games & camera time And the shutting down probs of the M5...smh! so guys, help a fella out
and can somebody tell me; does the Xperia M5 have MM upgrade?
I've had my Sony Xperia M5 since December. Started having the auto-shutdown problem more or less immediately. The problem is clearly related to mobile network coverage. Whenever the phone has poor network coverage for some time, it dies a sudden death. The only way to get it on again is to recharge. The nasty thing is that I live in a house that has VERY poor network coverage (a brand new house, slightly rural, with iron in walls and windows with films that protect from UV-radiation). NOT good. There are some places in the house where my phone shuts down within a few mins EVERY TIME. I have to basically run the phone from bedroom to the frontdoor to keep it on. This may sound funny but its not. Using 2G/GSM doesn't help, since even 2G coverage is poor in my house. Just installed the newest SW upgrade, hoping it would change things, but based on the comments here it doesn't sound likely. Took the mobile data off completely, let's see if that helps. DO NOT BUY THIS PHONE. I cannot believe it has been on the market for nine months and still has this type of problems.
I bought my Sony M5 just 10 days ago and yesterday it died!!!!!
It was not completely resistance against water! I put it in water just with 10 centimeter depth for just 1 minute! and what I saw? exactly the part of up and left corner was damaged and water went into it!!!! I got shocked especially when I noticed that the water was coming inside Its LCD!!!! few minutes later it went off with 26 percent charged!!! and till now, it is dead! Another thing is, my father and my aunt bought M5 about 1.5 year ago and both of them are really satisfied of it...I do not know why my mobile phone got dead :(
Its board doesn't work and also it doesn't get flash :( nothing work!!!! Computer can not recognize it by connecting usb...I am really disappointed :(
I think I found the solution of the "shutdown thingy and the 'need-a-charger' to power it on" problem of xperia m5.
Actually I tried doing the *#*#3646633#*#* that sir DK advised us to do, and its effective btw. The only problem is it slows down the internet connection when you use your mobile date. I also tried doing the other one which is changing the network into "manual". That one it didnt work for me 😞.. But thanks so much sir DK. It was very helpful.
Just today I reset my phone and tried changing my sim card into this new 4G LTE SIM and it kinda solve the problem.. I think 😮.. Its been 18 hours and my phone hasn't shutdown yet.. well hopefully.. but I believe this will work. Ill give it another 2 more days and ill update you guyz 😁😁😁