I've had my Sony Xperia M5 since December. Started having the auto-shutdown problem more or less immediately. The problem is clearly related to mobile network coverage. Whenever the phone has poor network coverage for some time, it dies a sudden death. The only way to get it on again is to recharge. The nasty thing is that I live in a house that has VERY poor network coverage (a brand new house, slightly rural, with iron in walls and windows with films that protect from UV-radiation). NOT good. There are some places in the house where my phone shuts down within a few mins EVERY TIME. I have to basically run the phone from bedroom to the frontdoor to keep it on. This may sound funny but its not. Using 2G/GSM doesn't help, since even 2G coverage is poor in my house. Just installed the newest SW upgrade, hoping it would change things, but based on the comments here it doesn't sound likely. Took the mobile data off completely, let's see if that helps. DO NOT BUY THIS PHONE. I cannot believe it has been on the market for nine months and still has this type of problems.
I bought my Sony M5 just 10 days ago and yesterday it died!!!!!
It was not completely resistance against water! I put it in water just with 10 centimeter depth for just 1 minute! and what I saw? exactly the part of up and left corner was damaged and water went into it!!!! I got shocked especially when I noticed that the water was coming inside Its LCD!!!! few minutes later it went off with 26 percent charged!!! and till now, it is dead! Another thing is, my father and my aunt bought M5 about 1.5 year ago and both of them are really satisfied of it...I do not know why my mobile phone got dead :(
Its board doesn't work and also it doesn't get flash :( nothing work!!!! Computer can not recognize it by connecting usb...I am really disappointed :(
I think I found the solution of the "shutdown thingy and the 'need-a-charger' to power it on" problem of xperia m5.
Actually I tried doing the *#*#3646633#*#* that sir DK advised us to do, and its effective btw. The only problem is it slows down the internet connection when you use your mobile date. I also tried doing the other one which is changing the network into "manual". That one it didnt work for me 😞.. But thanks so much sir DK. It was very helpful.
Just today I reset my phone and tried changing my sim card into this new 4G LTE SIM and it kinda solve the problem.. I think 😮.. Its been 18 hours and my phone hasn't shutdown yet.. well hopefully.. but I believe this will work. Ill give it another 2 more days and ill update you guyz 😁😁😁
i have bought this phone about 5 month ago. It's camera is great... super good
GPL, 04 Jun 2016Turns off randomly, requires to be plugged in to restart. Therefore it has become a useless -... moreMy phone sony M5 shutdown though I'm not using it...needs to find charger to make it ON again...do not buy this phone...Sony is not making any counteraction towards this problem...next time I wont buy any sony phone
AnonD-550680, 19 Jun 2016Hey guys,
Don't trust Sony anymore. Don't buy their products. They are cheating. If they co... moreI bought these phone a week ago i wanted it though but then it keeps vibrating even though i off the vibration, and the heat is unbearable even if your just opening the camera, plus the sensitive keypad it sends the message even if you were just typing it yet my friends laugh at me every time they receive my message they need translator because the words get rumbled,, i bought it at expressmemo @sm north last week
I bought his M5 on May 12th this year, and just using it for about 6days, and then the screen stop working. It xannot be touched at all. Freeze. But the other button, like volume on/off and camera button still work though. Later days i still can use it to listen to music, by my earphone's button. Then I complaint to Sony ID by emails. They said that I should connect my M5 to PC and re-install. But I didn't do that cause how can I supposed to be? While your phone's screen freeze. So I brought it to the Sony Xperia Care in my town. And the services was so terrible. While the other service center and customer care closed about 8pm, Xperia Care's employee said they've been closed at 3pm. So I, who came on 4pm came home. No result at all.
Next day, my brother helped me brought this M5 to the same Xperia Care. They asked for Guarantee Letter and the bill as approvement i bought that thingÂ—not stole it. They said the services will be done in 14 days workdays. So when my brother submit it on May 20th, I assumed it will be done on June 8th. Correct me.
But then, up till now, till this day June 20thÂ—a month later, still no information from Xperia Care. When I called them, they said still in the Care Centre, which is not in the same place as the Xperia Care that I came on. When I asked which Care Center, they said in West Jakarta. But later I called them again, and asked the same questionÂ—which Care Center?Â—they said in North Jakarta.
I know I shouldn't be upset, but it has been a month and still no information about my phone. Is this what Sony is?
Ronnie , 17 Jun 2016Just want to clarify which one is good HTC One A9 or Sony Xperia M5 Go for HTC One A9(or any brand phone units) but not Xperia M5. I bought M5 Xperia last april but after two weeks it has many issues...From my experienced from that phone they just replaced the Motherboard and camera(front and back). No refund nor phone replacement. At the end of the day, you will regret for buying it. :(
Don't trust Sony anymore. Don't buy their products. They are cheating. If they couldn't fix a simple issue in this model and they didn't offer to replace your phone to other models especially they know the big issue in this phone, it means, it will not fix any issues of other phones. M5 has a big problem with auto shutdown, it's annoying, imagine yourself going from town to town and your phone simply with no warning shutdown and you need to make a call, it's useless. If Sony didn't fix this serious issue for M5 don't expect they will fix any other issues in the other models. They don't care about their customers, so go to other vendors (Samsung, HTC, ...) respect their customers and respect their name.
Don't Don't Don't buy any Sony products. Forget there is name called Sony.
Ronnie , 17 Jun 2016Just want to clarify which one is good HTC One A9 or Sony Xperia M5 Go for HTC One A9! ;)
Hello awesome ppl from all over the world! Dude from Europe here. Bought Sony M5 somewhat a month ago. Yes, yes auto shutdown issue here aswell, but real easy solution is to set network type to GSM ONLY. So what your internet speed will drop dramaticaly who freaking cares. Stop being so addictive. Sony will probably adress this issue asap. Phone itself is very good. I highly recommend buying it! Camera is blazing fast, quality is superior, both rear and front, no lag whatsoever and great build quality. Before M5 i used Sony M4 aqua well that was a terrible phone. Epic stuff dudes! And it's getting android 6.0.
LDW, 06 Jun 2016I bought the Xperia M5 last year, gave me auto shutdown problems, took it in and they replaced... moreI've been a user of Sony M5 for more 7 months now. I did experience the auto-shutdown even when the battery is above 50%. I resolved this by reading from one of the forums online unfortunately the modification will not make me enjoy my internet so much. Based on experience, the M5 auto-shuts down when your phone's preferred network type is set up to LTE or even on WCDMA/GSM. As long as the geographical area where you are in has an LTE it will not shut down, outside that area, the phone will shut down and the only solution to revive it is to plugged it directly to a charger which is a pain in the b***. You have to set it to GSM only (Settings > More > Mobile Networks > Preferred Network Type) so it will work whenever and wherever you are. The downside is internet is slow using GSM. You cannot even get an internet app working properly with GSM. I hope Sony release an update for it. I hope this helps you.
Anonymous, 15 Jun 2016Sir, where can we find the manufacturing date of the phone in the box? probably near the "made in china" legend. it is also printed at the label on the micro sd & sim port, f.e. Made in China 15 W 52 (year 2015 week 52).
Captain here, on the label at the micro sd & sim port, f.e. Made in China 15 W 52 (year 15 week 52)
AnonD-537811, 14 Jun 2016How much time it takes to charge from 0 to 1004-5 hours
For those worried about auto-shutdown issue: Just buy a phone made as late as possible (first batches of August/September have this problem, rest do not).
AnonD-548726, 14 Jun 2016Hi, I can't choose between these phones: Huawei P9 lite, Sony Xperia M5 and LG Nexus 5X. Could... moreI would probably choose the P9 lite or nexus!!!
Dont buy the M5.. its terrible!!
I bought on 3 months ago and its the second time I send it to the Waranty service!!
After a month using it... just autoshut down for no reason and dont turn on again! The Phone just dies after a month using it! Its the second time for me...
First time they replaced de main board... it work fine for 2 days and then died again for no reason!! Same probblem!! Now I send it back to the waranty service again!!
this is the worst phone ive already had!! And the battery life its terrible too!!
the only thing good about this phone its the camera... but I think thats not enough!! The phone just reamains alive for 1 month and then just dies for no reason and wont turn on again!!
Seriously if you want my honest opinion... I would choose the nexus!! It will have a good camera and all the android updates!!
However, the p9 lite its an awesome device too, a great build quality, great design, nice camera, and the performance its almost like a "flagship"!! I had the chance to test a p9 lite for about 2 weeks and it gets me very impressed!! very, very very nice performance!!! It runs all the apps and heavy games of playstore without problems!!! It have a flagship performance!! very nice!!!
I hope my opinion will help you to have a choice!!