I bought a parallel imported Xperia M5 in New Zealand in December. It was probably one of the first batch. At that time Sony NZ did not import them so I had to parallel import it.
Needless to say it auto shutdown all the time. It drove me crazy.
After testing it exhaustively I wrote a report and took it back to the importer, Digi Parallel Imported. They in turn sent it to their repairers Omnitech. Instead of doing the usual and spending weeks examining it, Omnitech had heard of this issue, realised I was right and sent it straight to Sony NZ.
One week after Sony getting it I have my M5 back with a new, apparently generation3 battery and no problems thus far. Well done Omnitech for being pro-active
I know Sony say they will not honour the warranty on parallel imported devices, even though this is perfectly legal in NZ. It would, however, be nice if they would just admit there was an issue in the first place.
This phone is horrible on battery life. I've heard rumors that the company supplying the batteries cut corners and that it's an with the battery, not the phone. I'm not buying another battery to find out.
Did I mention the battery life is horrible? Lucky if it lasts more than 6 hours with about an hour of browsing and 30 minutes of phone calls.
keith, 29 Feb 2016Hi. Can i ask how can i know which batch my m5 came from. Im having the autoshutdown issue whe... moreThe 2nd batch have a green circle sticker on the box. I just bought mine at Sm lipa batangas. Hope it won't give me problem.
Albert, 15 Mar 2016worst phone ever... sony dont want to replace it and refund the money... the phone shut down ... moreVery true bro I agree vd you day by day SONY ' S products are becoming worst and price never decreases u may go for gionne
I want to buy phone with good camera quality.
Which is better m5, z3+, or lg g4??
I am very confused.
worst phone ever... sony dont want to replace it and refund the money...
the phone shut down 10 time perday ( every time i use elevator ) i will never use sony products ever !
this is a pathetic phone and absolutely not a water resistant phone hate sony even they are taking charges when u go at their service center for only upgrade your phone bakkwaas......
worst phone ever. bought brand new phone, within 2 weeks , would turn itself off and could not turn it back on again unless plugged in. in the process of arguing with sony to get a full refund. AVOID.
Sony Xperia Mobile after sales sucks . took them 41 days to get an answer and still no resolve
replace the battery will do. the auto shutdown will go away. to confirm if its the battery fault download the battery lock test at the XDA forum.
mrtnvmc, 14 Mar 2016sony replaced my M5 because t'was suffering from battery lock / autoshut down issue. I waited ... moreHi there, where did you buy your M5? I'am planning to buy one for may GF but I was waiting for the 2nd batch of M5 to arrive here in the PH. I already have Sony C5 (I bought it at SM Megamall) but I do think that M5 is a much better phone, I have no problem with my Sony C5 though, been using it for 5 months now. Thanks in advance.
sony replaced my M5 because t'was suffering from battery lock / autoshut down issue. I waited about a week and now I'm so pleased because my new m5 doesn't have any issues.. YAHOO!!
Anonymous, 28 Feb 2016Dont buy sony xperia m5...its a useless fon...i bot mine in january and its giving me and othe... moreThe M5 seems to have some issues with its Preferred Network Type especially when you go into an area where there is a drop in LTE signal. Go to Settings > More > Mobile Networks > Preferred Network Type and select GSM only. Your cellular data signal will be crippled but the phone wont auto shutdown again.
Luis, 11 Mar 2016Dont buy it, you will regret it¡¡ trust me. Regards from Mexico.Why?
Kkk1, 09 Mar 2016I just tried mien today. Now i cant decide if i'l get a refund or upgrade to z5p bcos i also k... moreI mean. I just returned mine today. From ph here. Files gets corrupted when i transfer them to my sd.. now i dont know if theres a way to retrieve my pics and vids