Bought new sony xperia m5 in mumbai on 15th of march .
Started facing auto shutdown issue same day, after going back and forth with the service centre they agreed to sort it.
On 19th Isubmitted the phone at sony service centre where thestaff doesnt have any knowledge of the phone, the technician returned the phone on monday after "updating" the phone.i told the fellow that i had updated it myself, so what had he done but he did not respond and coolly left. Phone again started auto shutdown and charging time taking upwards of 4 hrs!!
After shouting at the service centre and demanding a replacement they took me seriously and kept phone for two more days, and returned same phone regardless of company policy of replacing handset if phone has physical defects within 7 days of buying, stating battery has been changed. Now phone doesn't auto shutdown but it heats up a lot using minor apps.
Now I'm stuck with this handset and with the wisdom of never buying sony products in the future because of their cheap quality products and bad after sales service.
These multinational giants are taking the consumer too lightly. Do not play with the consumers time and money.
As for you, my wise friends, you have been warned. Avoid this phone like the plague.
[deleted post]Z and went out of fashion , is not known letter follows x, y , m
Anonymous, 28 Mar 2016i am a m5 owner.i suffred from auto shut down.but the problem has been fixed with the latest u... moreall those who are still complaining are those who havent updated m5.auto shut down was a software issue and is resolved now and camera focusses faster than my wife's s6.M5 was a bad choice before.but as AUTO SHUT DOWN ISSUE IS 100%FIXED...M5 IS A TOPNOTCH PHONE now!
Vishal, 24 Mar 2016Friends I have plabs to buy this but many have quoted the problem of overheating and auto shut... morei am a m5 owner.i suffred from auto shut down.but the problem has been fixed with the latest update.i repeat-m5 is really the best phone now after the update.anyone who wants to buy m5 ,must buy it because camera is top class n after update-there is no auto shut down.period.
My trust in sony is gone my m5 shuts down on its own i dnt know how many times a day my advice don't punish yourself by buying this phone because sony is not even willing to own up to the poor product it has provided and compensate buyers
Anonymous, 28 Feb 2016Dont buy sony xperia m5...its a useless fon...i bot mine in january and its giving me and othe... moreSamsung is not what it was. No service if defect.
I ll never buy a samsung again!
Maximum people said that the sony m5 phone is just a bad phone ..it shutdown without any measge ..besside many said its display cindition is not good ..infact there are many complain about this phone ..now i wanted to buy this ,,what can i do now..can i bye this phone??is it good phone???
Worse phone out. Do not buy problems. In the three months I had this phone it was in for repairs twice. Wi-Fi just stop. working. Restart phone and you get a blue screen until battery is drained.
I hav no problems with my sony mobile best phone with good configuration
And regarding mobile getting hot very often
It happens with most of the mobiles
So that not an issue for me
Sony is my dream mobile
And i love it
Friends I have plabs to buy this but many have quoted the problem of overheating and auto shutdown. Is it fixed now after upgraded to 5.1.1? Or the problem still continues??
Please do reply n help me take a decision.
Hey guys! Ive found a solution for random/auto shutdown problem for bullshitting m5
Ive been trying to solve the matter 3months so far as non technician, had to test few things.
It happens in certain mobile carrier in certain area.
In Australia, With telstra is fine, but with optus and vodafone was the problem when signal goes bad. And the optus and vodafone were in the same network frequency for 3g wcdma 900mhz.
For that 900mhz, even with other phones it gets overheat with bad signal i thought the frequency band is in congestion.
So i decided to turn it off the reception of the 900frequency and it turned out as working.
Ok guys here ya go the solution
Open the Dialpad
Engineermode> in the telephony tap, band mode> tick off wcdma 900 mhz> press set button.
Some said its battery problem but i dont believe them. I read the xda forum and it was irrelevant information.
Again, dont forget not to buy SONY product. Obviously they havent tested phone and did let you buy.
I will be turned back from sony forever from now. Good bye dirty doggy sony!
Pathetic phone..battery problem.. Display problem.... Gets switch off very often.... Please don't waste money in buying this phone... Better buy Samsung...
Anti Samsung, 14 Mar 2016Hi there, where did you buy your M5? I'am planning to buy one for may GF but I was waiting for... more4th batch Xperia M5 is available where i live and it still has auto shutdown problem. Don't waste your money with this phone. I bought Galaxy A5 (2016) and i am happy with it.
Why m5 always heating when I use data connection?
Please answer my problem!!!!
AnonD-506418, 23 Feb 2016Xperia M5 review: Using this phone since 3 months. Pros Nice built & feel, V Good camer... moreIs there any problem with earphone? I listening music with earphone but one of my earphone no sounds, I tried another earphone but it is still same. Should I send for repair again as my Sony M5 repaired before because of automatically shut down and cannot turn on after need to plug in the charger.