Josd1998, 21 Dec 2015The front camera is broken. Thanks Sony!! I also have overheatin issues. Hope I can get it rep... moreHey Mate, These are exactly the same issue I have. Bought the phone less than a week a go, nothing but giving me problems. It switches itself off and overheated, even when i wasn't running any application on the background. The phone is so laggy, and switched off itself often when running music or video streaming apps such as spotify and youtube. every morning it won't even receive any cellular or data from cell-provider. Only after switching off and on then the data comes back on the screen. On the fifth day, the camera isn't working. I am referring to the main camera app, not the the third party camera app. It says: 'ERROR' Camera isn't available. Its been the 7th day now. I've tried all the tricks suggested on Google, but this still not working. To tell the truth, i am a bit skeptical to believe that Sony is still making a reliable electronic products especially in smartphones industry.
The front camera is broken. Thanks Sony!! I also have overheatin issues. Hope I can get it repaired soon.
Anonymous, 18 Dec 2015i'm also from Philippines.. pls. update if the issue is fixed. also, is it possible to request... moreNo they don't. I had an exprience with somy m5 as well, the auto shut down issue. a program unknown to customers .I req. for upgrade to z5 but was denied. subject to replacement but it is very long to wait. I
Danie, 21 Dec 2015What a piece of crap - first one started automatic shut down five days from purchase - MTN swa... moreHi
Did you Update all updates on your M5?
And did you get a nano sim card from your service provider or did you have to cut your sim to make it a nano?
Because i had this issue 2 times already and this is my 3rd handset and i followed the instruction from a service provider and 3 week now and the phone is working perfect.
What a piece of crap - first one started automatic shut down five days from purchase - MTN swapped it and yesterday the new handset went down on day 8!!!! This now means no 7 day swap.
Never ever will i recommend ANY sony product to anybody!!!!!!!!!!!!!!!!! I suggest Sony leave the market and start manufacturing anything else than electronic devices!!!!!
This has been pure shit, if I may say so. I bought it saturday a week a go and on sunday it shut down and have not been able to start it again after that. Now it is in the service and seems to have some real problems in it. It is DOA-case and I will have a new phone. Have no idea is it going to be just another shitSony, hope not, because I have no any trust left to this one.
Here in Finland there is a rumor going around that sony will stop selling these. Is that thrue, that I don´t know, but maybe today or tomorrow will be wiser.
This phone sucks. It's been in the service center for weeks because of the shutdown issue. I purchased an unusable phone with a bad service provision.
Val , 15 Dec 2015Hi. I have had 2 previous Sony Xperia phones with no problems.. I've just updated to the M5. E... moreI did the reset thing,but phone still go of when to long in my pocket,took it back to cell c,they send it in for repairs,hope the problem will be fixed
Anonymous, 09 Dec 2015Bad phone! My bf's bought one and after 9 days it kept shutting down, he had to connect it to ... moreMy boyfriend is having the same problem, he's thinking he might just have to buy a Samsung separately because on his plan (since everyone who has one is having no problems with theirs) but he still has to pay it off for the next two years and he only just got it maybe 2 weeks ago. Sony appears to over priced rubbish from what I've read on this phone alone.
i experienced the same thing with regards to auto shutdown.. i have to connect it wthe charger even if i knew that there is still a battrey left.. oooh sony! whats happening!
Sony will probably update the device to marshmallow in March or April. Then the auto shut down problem will be solved.
I am perches sony m5 dual in nov. month and not any extra 3rd party app.when I am using this mobile.my mobile switch off in day 4 to 5 times. I am contact in sony CC they told me use safe mode. I am use safe mode again same issue. I am try switch on but device not switch on.when I am connect chager that time device switch ON...I am, not happy with this sony M5
jpm, 13 Nov 2015Just got my replacement unit from Sony Philippines. I'll test this for a 2-3 days and see if i... morei'm also from Philippines.. pls. update if the issue is fixed. also, is it possible to request a refund?
How do I turn on the phone without connecting to the charging cable? when the phone turns itself off?
Hello what to do if the phone is turned off himself? or it can be turned on without connecting the charging cable
Hi i just got mine from cash and carry manila... it is a very good phone. but battery is bad. overall no issues from me right now...
This is the 3rd Sony M5 , the first 2 handsets had the shutdown issues, It was under 7days return warranty,
Got the White M5 , I never update any apps ( as per previous comments) , service provider stated that you must buy a nano sim card ( do not cut your sim from mano to nano ), in store they sell the sim card and they will do the sim swop in store,
8days now and phone is working perfectly fine :)
Recently purchased my sony M5, the battery over heated the very same day but i did not think much of it until it shut down on the third day (full life battery) and only pluggin in the charger switched it back on, its my 10th day having the phone and it has shut down 5times already, the network provider seems very lazed out to assist and speaks of " booking the phone in to determine who's fault it is" i am frustrated!!! as it seems i have to deal with this. I would have expected better from Sony -