Love my phone and had it for about 2 weeks but now I am experiencing the shut down issue and the microphone won't work after sending a voice not in WhatsApp until the phone is restarted. I'm very scared because yes an update will help but by the time the 6.0 update is made for the m5 and I live in South Africa so it could take extremely long. I'm planning to phone Sony somehow and fund out why it does this and request a replacement because I cannot carry around a power bank or charger everywhere I go! Amazing phone but unacceptable
My sony xperia m5 I bought on December 3 last in sony store Siam paragon (Bangkok).
No problem. Not
Auto shut down. it very good smart phone
Anonymous, 11 Dec 2015reason?I experience same issue as everyone. Mainly shutdown and camera app not functioning.first repair was done one month after getting the phone. Second time I send back for repair is 3 days after receiving it back. For second repair I got a replacement phone which show the same shutdown and camera issue after a week.
Meanwhile my bro who gotta Samsung a8 same date as I get my m5 have no issue
Now I am happy with my z5 premium, no issue
Johny5591, 07 Dec 2015Hi guys, i want bye this phone, can someone who have this phone tell me his experience? Is va... moreGuys just buy samsung galaxy j700h . It is really a bang for the buck . No problems
My M5 phone having a auto-power shut down and over heating problem,send to Sony service centre for repaired but the problem still come back, very frustrated
I'm having the shutdown problem and I'm reading the posts and says that the problem is solve in the third batch.
Is that true? How do I know the batch in my m5? When will be the android marshmallow?
Johny5591, 07 Dec 2015Hi guys, i want bye this phone, can someone who have this phone tell me his experience? Is va... moreI do not recommend it.if you looking at a mid range go for Samsung a8 or others
If you have the money than I might consider getting z5. I manage to get a refund for my m5 to buy a z5.
Even my M5 is having the same problem , it is not connected to either 4G or 3G. Works on 2G that too very less time & the network goes off, pls suggest the setting option of 4G.
WHAT TO DO same problem
Bad phone! My bf's bought one and after 9 days it kept shutting down, he had to connect it to a charger to turn on again, took him a lot of trouble to get a replacement, but the replacement is worse, in just 5 days the same thing happened. The sony outlet manager said his first phone was from the second batch, the replacement from the third and admitted that the phone is defective,but now he isn't anwering his calls nor replies to his texts... I don't know which is worse, the phone or th manager. Both of them malfunctioning. Lol! It is in the contract though that units will be replaced only with the same model, then it means that even if it is replaced again he will be experiencing the same inconvenience over and over. Why don't they just recall that model?
in my xperia m5 there is a little sound when focusing the front camera, is it normal or is it a fault ?
Paul, 07 Dec 2015Hello guys! I FOUND A SOLUTION FOR 4G SHUTTING OFF! I live in Russia and my wife also faced ... moreEven my M5 is having the same problem , it is not connected to either 4G or 3G. Works on 2G that too very less time & the network goes off, pls suggest the setting option of 4G.
Hi guys, i want bye this phone, can someone who have this phone tell me his experience? Is value for money money ? If i bye it i will deal with problems?
I FOUND A SOLUTION FOR 4G SHUTTING OFF!
I live in Russia and my wife also faced such a problem with selfshutting if using 4g. We found that it happens when types of connection changes (4g to EDGE or EDGE to H+ or 4G to H+ etc).
We bought this phone for about 500$ so it is strange to use only EDGE.
I was looking for a solution and found that one mobile operator has no problem in M5 with 4G. It is MTS.
I found that it happens because different mobile operators work in different LTE MHz range.
- Megafon - 2530-2540 / 2650-2660
THIS IS THE WORST CHOICE. THE M5 SHUTS OFF EVERY TIME THE SIGNAL CHANGES WITH MEGAFON SIM!!!
- Beeline (Vympelkom) - 2550-2560 / 2670-2680
M5 shuts of also but it happens less than with Megafon.
- MTS - 2540-2550 / 2660-2670
NO PROBLEM WITH 4G (LTE). NEVER SHUTS OFF.
Now it is more than 2 month with new sim and we haven't faced with shutting off problem yet!
I don't know if it helps you in your country but some people wrote that had no problems and their friends too but other countries did have problems.
Try different mobile operators! Wrtie down your reviews! Guys from SONY can't help, shame on them!
M-5ting, 21 Nov 2015It's a real problem. I'm sending this message from my buggy m5. Today I had one shutdown. I work on LG level,so i need powerbank to power on the phone once it automatically shutdown. Because This phone will automatically shutdown when it have no service for long time.
yu, 05 Dec 2015My phone always shutdown. Normally i could turn it on when connect to charger. But now it coul... moreI have had this problem with other Xperia phones, try to use emergency shutdown "button" it should be under the same cover as the SIM and SD card slots. It's a little hole and you must put a pin in it... if that doesn't work contact the seller for warranty repairs...