i recently bought this sony m5. the sales person gave me the unit and i told him that the camera was not working. he went to the service center for a while and said that the phone needed to have some system update. when he got back, he told me that the phone os now ok and good to go. i walked out the store after few minutes, i checked if i can take a picture but it has this "error" message showing when you click on the camera . i went back to the store and ask the sales person why it happened he said that there's a problem with the unit and they will just replace it with a new one. he gave me a new unit. the camera was working . he told me something i didnt understand at first about putting the charger / plug when phone shuts off. i didnt mind it at first coz i didnt understand what he mean. then the next day, suddenly the phone shuts off. i was in the road, going to work and i was shocked my phone wouldnt turn on. i thought i dont have enough battery but my phone was fully charge when i lefty an hour ago. i saw a chargingf station and plugged it in. it immediately turned on. i was upset that the phone needed to be plugged in to a charger so you can use it again. what if its emergency and we dont have power banks available. its so frustrating! im still trying it on its 3rd day hoping not to experirence any problems. what do u suggest? do i need to go back to the store and get a different unit or phone? any suggestions pls?
bun, 17 Nov 2015But from this website most of them said they face autoshutdown problem. I try google it and so... moreIt's a real problem. I'm sending this message from my buggy m5. Today I had one shutdown.
AnonD-424232, 18 Nov 2015u updated M5 once u bought? Problem on firmware but not battery...I have factory reset my m5. Didn't help a single bit
john , 21 Nov 2015Whether can I buy You're kidding right? Have you read all the other posts about unexpected
Hi! I am from Indonesia .. I'm really interested in this phone and want to buy it because the spec of this phone is all that I wanted .. but after reading the reviews I was so scared to buy this phone .. and I had a bad experience with a Sony service center Indonesia when fixing my Z2 which fell and the glass broke.. i want a recommendation is there any other phone that had spec similar like this phone or should i just buy this phone with a risk that it will had problems when i just buy it? Thank you guys..
I'm using this device but haven't got any problem to operate it on.it's just awesome & far batter then any other devices like samsung, htc lab lab lab lab.....samsung is the phone for ladies it looks always like ladies . the elegant is sony and the ultimate elegant is Iphone.
akki, 15 Nov 2015confused between m5 n z3+....which one should i buy?.....are the problems of m5 solved?My m5 problems are not solved
Anonymous, 19 Nov 2015Bought and used M5 for above 2 months. Issues include (i) Cannot update the phone using Brid... moreI also experienced all your problems but I am still hoping that this will be fixed. I love the phone specs specially the cam.
Having the same problem with my Xperia M5 dual phone. I'm in Aloran Misamis Occidental. Bought this phone at Gloria Bazaar Ozamiz City. Can I also get a replacement? Is there an assurance that the replacement would function well.
Bought and used M5 for above 2 months. Issues include
(i) Cannot update the phone using Bridge (Mac) or Companion (Win), or directly from the software update on the phone, even new update is available
(ii) auto shutdown problem (first time) and can only turn it on by connecting to a USB charger
(iii) device getting hot
(iv) calendar -> task list is not automatically sorted by due date unless you manually select the sorting option from the menu (so inconvenient)
(v) contact -> when editing a phone record, the group list is not ordered by the group name (so inconvenient)
(vi) when trying to talk using the earphone set, the opposite end cannot hear you. Problem can be resolved by power off / on the phone
Black, 18 Nov 2015That's what I thought. I'll get my phone back from repair and will try not update it!u updated M5 once u bought?
Problem on firmware but not battery...
Have the same problem here..it shuts down by itself. It still has its overheating problem as with the other models. Will be returning this unit to sony..
AnonD-424232, 17 Nov 2015Last weekend i went to sony center malaysia, that guy told me not to update the handset before... moreSo did u have M5 ? Hmmm...so if u didn't update you handphone, you will not facing autoshutdown problem...is it correct ?
AnonD-424232, 17 Nov 2015Last weekend i went to sony center malaysia, that guy told me not to update the handset before... moreThat's what I thought. I'll get my phone back from repair and will try not update it!
bun, 17 Nov 2015But from this website most of them said they face autoshutdown problem. I try google it and so... moreIt shut down when there is no 4G signal. I have changed another M5 at my retailer in HK but bug still exist. Bring you powerbank with you is not a solution coz you will never know when you have lost your connection. Lost a lot of business after using M5.