Sony Xperia M5 - user opinions and reviews
- Nitesh Shakya
- HsL
Anonymous, 01 Nov 2015yup..the problem is only in online devices.. my m5 is running too good.Whatt..!! Are u wnt to say switching off problem is only in online ordered phones...if I buy it from mobile store then the problem remains...plzzz reply.
- Anonymous
- K52
Anonymous, 03 Nov 2015I have send my phone to service center again for the second time and have a small argument wit... moreThis is for purchase in Singapore. I am trying my luck with Sony
- Anonymous
- K52
I have send my phone to service center again for the second time and have a small argument with the counter. Waiting for them to call me. I do not think Sony know what the issue as the first repair I send I listed as hardware problem but all they did is reload software. They do not have a policy for refund or change to a phone thus need a bit of arguing if you guys want to return the phone.
- AnonD-462011
- X3}
I recently got my M5 from my network provider. And I'm plagued with shutdown woes as well. I am a Sony Fan. I've had many Sony Phones in the past, but my first Xperia was a Z1, which drowned after 2 years even though it was waterproof. I survived with my old HTC Desire so I could wait for the Z5. Unfortunately, the Z5 did not seem very much better than the M5 (I did not believe the shutdown problems I read here). The day I went to re-contract my subscription, the provider was offering it at $0, instead of the $199 a week earlier. In addition, I had already spent my Phone budget on data retrieval, off the dead Z1. Yet, I got another Xperia, M5, despite my wife's Z3 rear-glass craking from a drop from my Sofa and a friends Z3 Compact dying for no reason. All because I'm a Sony Fan.
The M5 shutdown problems started less than a week after I acquired it. I called my Provider, they told me that this is a device problem and I had to call Sony. Xperia care was not much help, they told me to switch the phone into Safe Mode to troubleshoot the problem.
Safe mode removes all the apps I installed. The phone came with a number of apps from the provider and Sony. I had only installed Whatsapp, Dolphin browser and Super Backup to begin with. I uninstalled Dolphin Browser and Super Backup but Whatsapp is a little difficult because I rely on it more than SMS these days. So living in Safe Mode is not really an option. The other option is to perform a Factory Reset.
What is really unacceptable is that the phone "dies" on you. It doesn't reboot, It DIES!!! Even a reboot I can live with as the phone will be in a usable state after the reboot. And if it does shutdown and I could switch it back on by pressing the power button, that would also be acceptable. Nothing I do will wake the phone up. I need to defibrillate it by plugging my charger in, even though it shows there's still juice on the battery when I do that. This is clearly not acceptable. What if I do not have a charger with me!
I've done a Factory reset now. Lets see if it holds up. Reading all the comments here does not give me much hope. It does appear like it may be a Network switching problem (WCDMA/LTE etc). The last shutdown happened while I was using it and I notice the Network Status icon switch from LTE to H and then died.
I hope Sony fixes this issue. In the mean time, I'll post any new findings here.
- Ban
- KZ8
My dad bought m5 about a month ago and it started to randomly shut down after 2 weeks.i reset it into factory setting and it is useable until 3 weeks later,which is today.it shut down 4 times since i left home.at home,i usually online using wifi,but today im using the mobile network.the shutdown issue probably due to the network preference.as the network changes since im travelling from 10place to another,the power used from the battery also change.that is probably why the m5 heat increase from time to time.ips screen also seems to feast on the battery life as it is bright and more ppi.thats why the battery drains quickly.from the heat generated by the network,ips screen and the cpu itself, the phone might shut off as a fail safe mechanism .the power output from the battery sometimes might be lower than the load cause by the high clock speed of the cpu and ram.that is why it only can be turned on using charger.this is my opinion only.m5 is a good phone with great specs,but for me it is still unstable.
- Chris Y
- t7X
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to restart unless connected to the AC s... moreI experience the same. It shutsdown by itself and i need to plug it before it turns on again. Whenever i turn it on after shutting down it automatiw changes its date to jan 1 8am time. If i reset the date theres a lot of updates and makes the unit freeze. I need to turn it off again. It doea everytime the unit shuts down by itself. I have no problem with the camera and all. Its just the it switches off! I just bought this phone 2 weeks ago and still nothing good happen! Disappointing!
- Chris Y
- t7X
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to restart unless connected to the AC s... moreI experience the same. It shutsdown by itself and i need to plug it before it turns on again. Whenever i turn it on after shutting down it automatiw changes its date to jan 1 8am time. If i reset the date theres a lot of updates and makes the unit freeze. I need to turn it off again. It doea everytime the unit shuts down by itself. I have no problem with the camera and all. Its just the it switches off! I just bought this phone 2 weeks ago and still nothing good happen! Disappointing!
- AnonD-138063
- 3xw
AnonD-456605, 31 Oct 2015that's what sony service center told me. and they said changing the part costs them around 250... more
Sounds logical. Replacing the device is probably a cheaper and much less time consuming process. It seems Xperia M5 is a stillborn device but i wonder why this issue didn't go worldwide and why Sony didn't declare anything about this? Perhaps because it's not a flagship?
I myself use Xperia C5 Ultra with no issue at all and both devices had been announced around same time, so it's interesting.
- AnonD-456605
- IVL
Anonymous, 31 Oct 2015I just receive my phone from repair. It state no hardware repair. All it does is a software r... morewhat I did was recording my screen when the phone goes stupid, so they never can say the phone is fine.
- AnonD-456605
- IVL
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to restart unless connected to the AC s... moresony service center told me this is the manufacturing problem with M5 mainboard and it must be changed but they rather replaces the faulty phone with another faulty one since it costs them around 250 USD to change the mainboard.
- Anonymous
- KSE
Azman, 01 Nov 2015WEEK 1 :My M5 kept turning itself off and I was unable to restart unless connected to the AC s... moreI suspect is software. Second day into my phone still no shutdown. But I am expecting soon as my camera still have the issue. My camera is not available when snap chat hang. My phone undergo repair at service center and only thing they did is reload the soft ware
- Anonymous
- rJH
Anonymous, 29 Oct 2015Dnt buy m5 online because they may have problems only purchase from sony store or other storeyup..the problem is only in online devices.. my m5 is running too good.
- girl
- 25G
AnonD-460446, 29 Oct 2015Im planning to buy this phone on nov.5 is it worth it? do they have the same shutting down iss... moreafter you read all off this u still wanna buy it one? forget it
- nhaumsass
- 25G
my fiance just buy sony M5 last month.. the same problem happen.. auto shutting down, camera problem n blablabla.. and today, we just go to the services centre.. she said that the first generation of M5 are so perfect with no problem.. its only happen toward the second generation of M5.. haha.. what happen sony!!! what wrong with your software?? :'(
- Chjn
- 61%
Did Sony Clear up all the problematika on the M5? Still the most complete phone at this price range, in my mind.
- Azman
- ibe
Nina, 27 Oct 2015I experienced the auto shut down and Sony Phil is replacing the unit. Still waiting for the st... moreDont be too excited about replacement set. I faced the same problem as you and Sony replaced my set. But I conitinued facing the SAMe problen on the new set... something wrong with this model
- Azman
- ibe
WEEK 1 :My M5 kept turning itself off and I was unable to restart unless connected to the AC supply. I took the phone to the service centre for a warranty claim and a week later it was returned to me with Sony saying nothing wrong with the phone.
Week 2 : Problem persisted. I went to Sony center again and demanded a new replacement set as I was sure my set was faulty. Sony said they will consider
Week 4:Sony agreed to replace the set
Week 6 : Same problem restarted on the replacement M5 unit!!!
Now I am beginning to wonder if there is a hardware issue with the M5.
Anyone face the same issue??
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