ann, 25 Oct 2015i also have the same problem... it shut off then i cant turn it back on....Plug into your charger. Then switch it on. GSM and WiFi is the only fix currently. I have send my phone for servicing. Will update here if it fix the problem
Hey guys i am using sony xperia m5 can u explain me the difference between GSM Only/WCDMA and 4G
Thanks in advance peace !
I'm really serious about buying this phone but I am concerned about the shutting down issue...Those who experienced it, from which country are you? I am from South Africa and I would like to figure out whether i might get a faulty device here as well. I'm also looking at huawei P8 lite but i like the camera and others specs of m5. Any advice?
Freddy143, 24 Oct 2015I have a solution just upgrade your mobile to lollipop 5.1.1 really It will workXperia m5 doesn't have 5.1 update. It would jump from 5.0 to 6.0
Simon , 23 Oct 2015My first ever sony product, and i was disappointed ! lots of bugs, the camera performance isn'... moreI have a solution just upgrade your mobile to lollipop 5.1.1 really It will work
I bought Xperia M5 from Reliance Digital, Gurgaon. The product was a defective piece as its camera was not working and it was a manufacturing issue. So I returned the phone. I have heard so much of the M5 manufacturing defects. Will not go for another Sony product now.
HHHCCCKKK, 22 Oct 2015I purchased a Sony mobile phone model M5 on the 11th September this year. Within a week, the p... moreI bought my unit at the sony store in harbour city in tsimshatsui. I still have to bring my unit to the causeway bay service center. I would like to upgrade to a higher model plus add some money .if they don't agree,i will also make the complaint to the hongkong trade council. Can you help me how to do this?i am back home in the philippines and will return to hongkong by 2nd week of november.
My first ever sony product, and i was disappointed ! lots of bugs, the camera performance isn't good enough as i expect, it doesn't even looks like a 21 mega pixel camera. And the biggest problem, shutdown! The phone design looks nice, but not the camera and battery, hope Sony can fix it and please don't disappoint your fans.
i am a owner of the xperia m5 dual - bought in hong kong around 3 weeks ago. experienced shutdown issues like everyone else - switched to gsm mode and it didnt switch off for a couple of days. however, when i switched back to lte, it shut off and no power source is turning it on. there's only a red light at the top left corner and i've tried everything but nothing is turning the screen back on. what to do?? please help.
I am victim of M5 shutdown and some buggy issues too...very disappointed with this phone as a loyal fun of Sony since classic Xperia Z,which is amazing. I visited Sony service centre but they replyed me that thinking about exchanging new M5 handset..I already know this is not the solution. How can I get refund ?or what about upgrading to Z series(Z2/Z3) with this M5 from Sony officials. Feeling sorry for all M5 users..
I'm planning to buy one sometime next month, are there still a lot of issues regarding the Xperia M5?
I bought my defective unit in hongkong sometime September 19,2015,
I'm bringing it back for an upgrade to a higher model plus adding money for the difference in price..,if they refuse I would surely complain to the Hongkong consumer council
I am starting to lose hope it will be fix soon. I had this phone for a month. The camera feel great but it is buggy. Had at least 10 random shutdown. Worst was twice a day. I am alway on the go and at places without WiFi thus depending alot of Wcdma as it provide faster Internet service. I contacted the Sony in Singapore and waiting for their reply regarding the shutdown.
Might be forking huge cos of z5 if this issue is not fix
OMGGGGGGGG this is awsome!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I purchased a Sony mobile phone model M5 on the 11th September this year. Within a week, the phone kept shutting itself down and was impossible to switched it back on unless it was connected with a charger, and battery power appeared unstable. I took it to Sony repair center on 29th September and they replaced it with a new phone.
Within a week upon using this new phone , again, the phone kept shutting itself down and was impossible to switched it back on unless it was connected with a charger. I took it back to thier repair center, and was told I have to wait 3 to 4 weeks before it can be returned to me. I found this totally unacceptable as expected from a brand new phone.
I searched online and found many people are experiencing the same problem with this model of Sony Mobile.
I have requested a full refund but was refused by Sony HK. Their company does not have a customer service to deal with my complaint and their repair center urged me to file a complaint to the Hong Kong Consumer Council.
thex, 21 Oct 2015Good news!! I monitored my phone after changing the settings to GSM only as you've suggested a... moreGood to hear that thex! Hahaha! We solved the issue at last! Hope everyone will follow our simple tweak to ease the problem somehow.
I agree with you, the idea of returning ng the phone if the shutting down issue still occurs after the Android update. Because what's the sense of having the Lte network if it has no use with this phone. But I have still a good vibe that marshmallow will fix that. I hope if they release marshmallow sony will also release a firmware update. Fingers crossed. Good to hear your news thex!
Freddy143, 14 Oct 2015what about the gaming performance ?? which phone should I go HTC one e9+ or xperia M5? E9plus is so good...
Anonymous, 21 Oct 2015good day thex. after i got the replaced white version. i instantly tweaked the settings. i tur... moreGood news!! I monitored my phone after changing the settings to GSM only as you've suggested and it works for me!! No more shutting down issue. Battery life is OK for me and heating issues not that I know of maybe after prolonged hours of videos yet but I don't often watch with my phone so no comments on that but really glad to hear that it's all good for you. I agree,guess now we will have to wait for the marshmallow upgrade which as I have read will be available for us around January 2016 and see if lte or wcdma settings will shut the phone down. For now I will just have to bear with the GSM. However if after the upgrade, with lte causing shut down I will still highly likely be returning the phone for Sony to replace it. Do you think this is a good idea?