I just did a factory reset after experiencing severe hang and reboot since I bought 3 weeks ago. Now without using SD card, uninstalled several default apps and only installed WhatsApp. Sadly, Im still experiencing randomly rebooting. Sony please says something about this piece of junk
So frustrated, this phone had been hanging and rebooting all the time especially when I was travelling to other country, couldn't even turned on in the airport even with charger attached to it. The phone then drained all its power to zero as I couldn't do anything about it. When I recharged again and pressed the combination power and volume up button then only it can be turned on. When took picture, it will hang. When switching 3g and WiFi network, it will hang. When it rebooting, it will hang. Is there a way to refund from Sony? Cheated by the camera spec to buy this phone.
ph, 19 Oct 2015i hope this trick works for your phone thex. do you mean it doesnt show shut down issues in 2 ... moreYeah as discussed it solves 50% of the shut down issue for me because as long as I have stable 3g signal or stable WiFi connection then phone works fine. I realised exactly when or what makes the phone shut down unfortunately. It is when I am in places where there is no line ie when the phone struggles to get some kind of connection, as we mentioned before this. Correct me if I am wrong I'm assuming this replaced new phone is problem free?
AnonD-456374, 18 Oct 2015We are experiencing the shut down problem here in the Philippines... Seems to be the whole lot... moreYoure right Shian,it seems there is no one m5 phone which has no shutting down issue and the worst thing is that Sony is not even offering us any good solution to this problem eventually we are all only going to make use of the warranty and bring it back to the center. What are you planning to do with yours?
Mayur Khode, 19 Oct 2015Please let us know what Sony center decides to do with shut down issue of M5. Mr. Mayur I am sure about your issue in M5 but I can assure you to go for Sony c3, or Google nexus or Xperia C5,z5.
Please let us know what Sony center decides to do with shut down issue of M5.
I have the same problem of randomly shutdown. I have been told by the support center to reinstall the software via PC companion. Now, I have to wait and see if there is still a problem. Have anyone here try this way yet?
Xperia M5 Phone turns itself off, will not turn back on unless it has been put on charger. Issue occurred only after not even 10days of purchase. Very much disappointed with Sony. :-(
ph, 19 Oct 2015Hi shian! im also from the philippines. can you try changing your network from 4g/lte to gsm o... more
This is simply wrong. Sure, Lollipop 5.0 has lots of issues but constant auto-shutdown is NOT one of them. No other Sony device have been affected by this, let alone other brands.
This failure is exclusive to Xperia M5, has nothing to do with Android 5.0.
AnonD-447954, 18 Oct 2015Thanks for the solution!! I have changed the settings to wcdma only for the past 2days phone f... morei hope this trick works for your phone thex. do you mean it doesnt show shut down issues in 2 days after you changed the network to wcdma only? i will be updating everyone as soon as i see something with the upgrade of our m5's . i think its a good phone and i think it deserves to be fixed for us to enjoy it. ill be in touch. btw . my new m5 has good battery. i notice it doesnt drain like the first m5 that the store gave to me
AnonD-456374, 18 Oct 2015We are experiencing the shut down problem here in the Philippines... Seems to be the whole lot... moreHi shian! im also from the philippines. can you try changing your network from 4g/lte to gsm only? i saw in other forums that this trick works for them, with the shutting down issue. they said that its a software malfunction (bug) due to the version of its android os.they said that lollipop 5.0 has alot of bugs, not just sony but other brands as well are affected. i hope this trick will help. update me if this thing works for you.
I had tried changing to not lte but shutdown still happen. I currently testing if disable stamina mode would solve. As it only happen when data is on,WiFi seem that is does not crash the phone.
I had another issue which would be the snap chat keep crashing and cause my phone camera to be unavailable and require a restart. Does anyone have that issue as well?
Anonymous, 17 Oct 2015i hope you'll replace you're phone thex. i noticed that gold and white version of m5 doesn't s... moreNot true, mine is white color m5 and it is also shuting itself , plus I found mine crack the backside plastic by itself without a single drop to the floor or anything,the camera failed to perform every now n again even I cleared the cached data and the real pain is when u need it, u take that out from your pocket and u found out it has gone n unable to use unless u plug to charge n boot up again, my old sony zr phone is far more reliable then this, in term of built quality and performance, m5 is a total disappointment makes me lost in sony faith.
We are experiencing the shut down problem here in the Philippines... Seems to be the whole lot of the M5 is defective.Sony has not given any solutions... I bought mine from an authorized Sony Store in Hongkong.. Five days after returning to the Philippines, this auto shutdown comes up...now I can't use it anymore because anytime it just shuts down even in full battery power. You can't even turn it on with the power button. You have to re-plug it in with the power charger to turn it on again... What a pain in the neck...this model needs a worldwide recall.
Nel, 17 Oct 2015I just bought Sony m5, and using it for just a couple of days now. Problem is random shutdown,... morePlease let us know what Sony center decides to do with your phone and what solutions are they offering for all the m5 users with shutting down issue. Thanks!!
Anonymous, 17 Oct 2015i hope you'll replace you're phone thex. i noticed that gold and white version of m5 doesn't s... moreThanks for the solution!! I have changed the settings to wcdma only for the past 2days phone functions well but it's still too soon to tell,can't be too happy yet. I am still observing the phone if there will be anymore random shut down issues. Marshmallow update for m5?thats sth new for me, is that the firmware update Sony was referring to? Good to know the new phone doesn't give you any problems though!!
AnonD-447664, 17 Oct 2015I would like to buy one of Sony phone; M5 dual, C5 dual or Z3.
So I would like to request you... moreDismiss M5 as the device having extreme auto-shutdown constantly issues.
C5 Ultra for :
- Better rear camera and probably the best front camera with flash.
- Better hardware
-Bigger screen, according to your taste.
-Better colour accuracy on screen
- Beautiful design with a bezelles body
-Dust and water resistance
- 4K video recording if you have a 4K TV
- Smaller screen, according to your taste.