[deleted post]I got a replacement . Instead of cribbing on forums fight for your rights, SONY knows first batch has this problems, to those who report these problems batteries are replace with 3 series defect free batteries. Auto shut down occurs when set switches from LTE to 3G or 2G MODE, I have done enough research on this and had gone in to engineering mode of the set and collected logs and did complete troubleshooting, then with evidence wrote to SONY CORPORATION CEO in japan and India and my replacement was approved. SONY policies replaces sets within 7 days for h/w failures without questions
Hudeson, 12 Aug 2016How do you know that, did you use sony m5 from every batch. or trying to re-marketing for Sony M5 ?Be a part of Xperia forums as well you will know . M5 dual does not require re marketing, its a wonderful phone, I love mine
Samir, 12 Aug 2016Feeling sorry for all who having trouble with Sony M5/dual. But here you are struggling for a ... moreSony replaced the battery with new 3 series battery for all who reported these complaints
Xperia m5 dual bad phone
back camera -with flash don't work.
Front camera - only for day.
Playing games -heating problem
Operating system -OS 5
Well last year I got this mob. Sony xperia M5dual. It is just a shit. After one week I realized back camera problem that it's camera and flash light are far away like- a break-up couple siting at the ends of bench. At night u can't capture pics with flash they are ugly in comparison with one that's without flash. Start playing games and
Feeling sorry for all who having trouble with Sony M5/dual. But here you are struggling for a phone that will never be a good phone, how much batch is made and bugs fixed. It's just a bullshit phone, no gyroscope and other necessary sensors, body made of plastic, Processor - Mediatek, battery is very low for such processors, heating problem, network problem, wi-fi strength very weak etc etc. Also browsing experience not smooth.
All we have to do with this phone is compromise, because we spend too much money for this bullshit.
Sony is a big company, so i can't take any legal action against them for stealing money from me and M5 buyers ( because i can't won against them ).
I have realized the truth and bought another Xiaomi phone, it has no warranty , costs only 125$ (as i can't afford 300/400$ anymore ), but my satisfaction level is 100 time better then Sony M5
AnonD-565508, 12 Aug 2016Yes the problem of battery lock was with initial batch. All new batches have this problem rectified.How do you know that, did you use sony m5 from every batch. or trying to re-marketing for Sony M5 ?
qasim, 10 Aug 2016can you provide me the procedure or the escalation matrix .....i also want to replace my cell...write to Sony India CEO Kenichiro.firstname.lastname@example.org; which region are you from? After you write here you will get a mail from corporate. what exactly is your issue and how old is your set?
AnonD-565179, 11 Aug 2016just sell it & make yourself comfortable look at the fans...after one year...just 180 peo... moreDon't be foolish. Sony has a brand delivers customer satisfaction. Which electronic device wont give problems? I have 4 Xperia hand sets with me and only m5 had an issue a known issue which SONY readily accepted and is replacing
Yes the problem of battery lock was with initial batch. All new batches have this problem rectified.
tigga, 08 Aug 2016When sent to sony there responce was import and no warranty so no work to be carried out so co... moreAs mentioned earlier the phone was purchased from simply electronic who went into liquidation before the phone was able to be returned.There are a few companies linked to them so be careful when buying
Only Me , 10 Aug 2016Guys, This phone is already makes me so disappointed.So many problem, battery ,overheat ,Now e... morejust sell it & make yourself comfortable
look at the fans...after one year...just 180 people want it...
look at the redmi note 3...less than 1 year after release
1070 people want it...with lower price than sony & better quality
the period of sony is done
AnonD-565508, 07 Aug 2016Finally after 2 hardware failures in last 4 months (both between July 16 and August 2) and esc... morecan you provide me the procedure or the escalation matrix .....i also want to replace my cell...
AnonD-565508, 08 Aug 2016Hi this is a known hardware issue with initial m5 dual. Please get it repaired from Sony Cente... moremy friend, what do you mean about initial sony xperia m5, is this mean that this is occur on the first batch of sony xperia m5?
Guys, This phone is already makes me so disappointed.So many problem, battery ,overheat ,Now even Pokemon go also lag. What the hack sony ?
AnonD-562640, 20 Jul 2016My mobile automatically shutdown yesterday... not in Use and ON phone. Can u help usWell if it keeps doing like that , then you have to ask the agent to change it
AnonD-565508, 08 Aug 2016Hi this is a known hardware issue with initial m5 dual. Please get it repaired from Sony Cente... moreWhen sent to sony there responce was import and no warranty so no work to be carried out so cost £14-40 to have it returned. Was informed if casing opened it will no longer be waterproof.All you then get is return to supplier in hong kong.
tigga, 07 Aug 2016own a m5 dual for 8 months now.yes it is a good phone but unfortunally suffered the turn off m... moreHi this is a known hardware issue with initial m5 dual. Please get it repaired from Sony Center. If you tell them they will replace your battery with a 3 series battery .
meant to say as well refering to my M5 phone.In order to use 4G on your phone check the network section.I have giff gaff 4G and could not use it on this phone.
own a m5 dual for 8 months now.yes it is a good phone but unfortunally suffered the turn off mode when out of signal range which meant i had to carry around a power pack to start the phone again.Worse came when the phone went into freeze mode and could not be turned on.Did a repair down load from sony which helped to start but had constant flickering before turning off.Sent to sony but returned as no warrenty.Was sending back to simply electronics under warrenty but they have gone into liquidation.Looked at buying a x performance but the M5 seems the better phone.Question is if i buy another, am i going to get the same problem again?