I bought mine last 8th of October. It died last 19th of October, won't turn off even if it's plugged in. They gave me a new one last 26th of October. I followed the comments here, didn't use the 4G setting. It still automatically shut down today. If there's no update in the next 5 months (bought it 6 months to pay), I'll sell it and buy a Z5. Too bad, I really like it, the camera is fantastic. But it looks like Sony didn't thoroughly test this before distribution.
Amigoss, 28 Oct 2015i shocked from your opinion about shutdown problem in M5 please advice i just bought one NOW s... moreu should not open it. unstable phone. change other model. unless you want to experienced it. but please dont worry , sony got warranty claims. my advice change other model / brand.
i shocked from your opinion about shutdown problem in M5 please advice i just bought one NOW still boxed do u recommend to change it before open or what ? i cant tolerate such this problem ??
Dear i shocked from your opinion about shutdown problem in M5 because i just bought one NOW still unboxed so do you recommend to change the device before open the box or what ?/
Guacamole, 28 Oct 2015Wow this many comments about this phone and issues - I bought mine a week ago and I have not h... moreThat's good for you not facing any problems about this phone BUT for us it sux. I only use 2 days and facing shutdown issue. Now waiting for warranty claims.
[deleted post]As i has been told . it's a hardware problems and they waiting for spare part coming in the November shipment. They not mention about any software problems because if software problem they can fix here.
Wow this many comments about this phone and issues - I bought mine a week ago and I have not had ANY issues whatsoever. Granted, I bought mine online via Hong Kong (Expansys) and it's "international version" but I have yet to have any issues anyone is talking about. And I have installed many games and apps, and have been using LTE and this phone as my main driver. I can't even seem to replicate all the issues mentioned in all of these comments. It's possible it's connected to a specific LTE band? As LTE is working fine here in the middle east.
Here in Philippines, Sony Xperia M5 was pulled-out temporarily due to its auto shutdown issues. Probably, Sony Xperia M5 will be available again on November. Hoping for a better resolution after its comeback. :)
Today i walk in to sony service center to get some information about my phone. The customer service man told me that my phone already in the sony service center HQ (here in Malaysia, HQ are based Kuala Lumpur). The HQ cannot do anything due no spare parts. Now they are waiting for the shipment come in around November. After that they need to install and test the phone. This will take a long day to get my phone back, but i hope the new hardware can clear all this mess. My expectation to get back my phone are early in December. For those who want to buy this phone i suggest buy it in 2016 !
After the issue of severe of screen bleeding and the issue of random shutdown, now the camera states that camera is not available even after power off and on again the phone and after clearing the data and cache,the camera still not available. This phone is the most problematic phone i've ever had
Cmng, 27 Oct 2015I from Malaysia. Victim of New M5 dual Sim auto shutdown too. Found another problem that m5 si... moreI'm from malaysia too. I dont think changing network can fix the problems.I wish i have a phone to test but my phone still in service center. No info at this moment. 3 weeks already. I dunno how long must wait
Anonymous, 25 Oct 2015Yes it works. I am also a victim of shut down issues . When I changed my network settings to G... moreReally sure not hardware issuse? Found iittle improvement with sim replaced and gsm only. Problem still happen with phone sudden dead and halted.
Shian, 26 Oct 2015Tried this suggestion...it hanged on for a day and a half then after that...there it goes dyin... moreThe ahutdown issue still happen with gsm network. I even xhange cut sim to real nano sim. Still problem occurred.
I from Malaysia. Victim of New M5 dual Sim auto shutdown too. Found another problem that m5 sim2 not possible to quick swith prefer network with or without LTE via icon.
Anyone know Sony final solution? It is software or hardware failure of the set??
I am from the Philippines and bought my xperia M5 October 2, 2015. Im quite disappointed with this unit. It keeps shutting down whenever LTE sim is used. Sad, Sony had to place my unit in service center and I have to wait. trash
ash, 21 Oct 2015M5 dual sim user, for who facing same problem on auto shutdown randomly & canÂ’t turn on u... moreSupporting your hypothesis, as it must be shutdown when I left it in locker. Previously I guessed it related to power save mode which may be related to light sensor. Power management may be the key of problems.
This phone having 3GB RAM but its system app already using 700mb when restarted.
also I noticed that system app "smart backlight control" used 7.4mb when new restarted and then increased to 430mb after 3 days. so what will happen after a week without restarting this phone? why this system app "smart backlight control" used such amount of RAM. it looks like this app is connected when you click the " Mobile Bravia Engine 2" on image enhancement menu.