I am from the Philippines and bought my xperia M5 October 2, 2015. Im quite disappointed with this unit. It keeps shutting down whenever LTE sim is used. Sad, Sony had to place my unit in service center and I have to wait. trash
ash, 21 Oct 2015M5 dual sim user, for who facing same problem on auto shutdown randomly & canÂ’t turn on u... moreSupporting your hypothesis, as it must be shutdown when I left it in locker. Previously I guessed it related to power save mode which may be related to light sensor. Power management may be the key of problems.
This phone having 3GB RAM but its system app already using 700mb when restarted.
also I noticed that system app "smart backlight control" used 7.4mb when new restarted and then increased to 430mb after 3 days. so what will happen after a week without restarting this phone? why this system app "smart backlight control" used such amount of RAM. it looks like this app is connected when you click the " Mobile Bravia Engine 2" on image enhancement menu.
Mangkuk, 24 Oct 2015Where ur location. I'm also Malaysia user from Penang. Until now no info after I sent to Sony ... moreI am from Myanmar(Burma) and finally managed to negotiate with sony service manager, he offered me to chose new xperia handset(higher/lower model)except M5. So, I decided to get new Z2,which is old flagship model but better than faulty M5 in almost every aspects..Z2 costs less than M5 price nowadays(M5=465000kyats/Z2=450000kyats) The manager returned me 15000kyats(local currency)as a refund. Now, I am quite happy with Z2 and no more problems so on...thx Sony retailers.
Eveybody with this M5, you should ask local official dealers about exchanging stable/well-known xperia flagships models like Z2/Z3/Z5 with this one and (adding extra cash added for Z3/Z5).
Sony is really not sucked at all.Only the M5 series sucked!
Anonymous, 25 Oct 2015Yes it works. I am also a victim of shut down issues . When I changed my network settings to G... moreTried this suggestion...it hanged on for a day and a half then after that...there it goes dying again!
aaliya rocks, 25 Oct 2015sony xperia m5 dual a big disappoint...!!! bye bye sony. buying the lg g4 dual sim now... hope I could afford buying another phone too, but I need it to use this crap for a while.
Cmng, 25 Oct 2015If this remedy proof ???Yes it works. I am also a victim of shut down issues . When I changed my network settings to GSM or wcdma/GSM the shut down issue was gone. My m5 now is working great. I was once replaced by m5 units before I read a solution in a forum in other site. Now I'm just waiting for Android marshmallow update.
sony xperia m5 dual a big disappoint...!!! bye bye sony.
buying the lg g4 dual sim now...
Amirpiloo, 25 Oct 2015there is no refund policy, I emailed many places :(Then we should wait for replacement
Ganesh Dhande, 24 Oct 2015Hii guys..m planning to buy phone, which one i should buy iphone 6 or xperia m5 dual..plzzz suggestiPhone , no doubt
Mangkuk, 24 Oct 2015Hope they can repair it. If not I want a refund there is no refund policy, I emailed many places :(
Ganesh Dhande, 24 Oct 2015Hii guys..m planning to buy phone, which one i should buy iphone 6 or xperia m5 dual..plzzz suggestU should buy xperia z5 unless u want different os then but iphone. M5 dual got many problems at this moment
i have the same problem. just bought it a few weeks ago and last few days it started. cant start until plug in. this is irritating. their sony experia compact Z3 was good.