PumpkinHead, 04 Feb 2018Here's my experience with SONY, I'm sharing this because i don't want any one to suffer like i... moreDead pixels are not a problem in general. The problem is when you send it to service center and the quality of its services are lame. Maybe in your country that center has problems. This device is great!
Here's my experience with SONY, I'm sharing this because i don't want any one to suffer like i did.
My XA's had a very tiny dead/stuck pixel on the right side of the nav keys which was only visible on white background. There was almost a week left to my warranty. So i visited local service centre where they told me that they will check the device and see if they could replace the screen. They gave me receipt but it didn't mentioned the "JOB SHEET NUMBER" (as it was my first time to submit a phone in sony service centre, so i wasn't familiar about it) and they told me that it would take a week. After the week passed, i directly called the Customer Care to check the status of my device and they asked for the JOB SHEET NUMBER which was not given to me, so the Customer Care told me to contact local service centre to get the number. So i called the service centre and asked for JOB SHEET NUMBER, but they said that "THE JOB SHEET NUMBER IS NOT BEING GENERATED FOR EVERYONE" which after i researched was a lame excuse. So i got the call from service centre on jan 29 that my phone is ready to pick. When i enquired what was the problem? They said, "THE MOTHERBOARD, CHARGING PORT AND DISPLAY HAS BEEN REPLACED" (ok i understand why display was replaced, but why the heck was motherboard and charging port replaced?).
When i picked the device i was shocked. The condition of the device was so bad that i had a feeling that this can't be my device. The metallic sides were scratched so bad (very deep scratches) and the entire back panel had deep scratches and it had marks of fingers like the device was being used without back cover or any protection for very long. The same case was with camera lens, it was badly scratched as well.
When enquired about the bad condition, we had an argument which after he changed the metallic sides and said that they don't have back panel and camera lens available rightnow and agreed to get it it fixed.
When i reached home i tried to insert the sim card and when i pulled the sim tray (simcard holder), it was cracked. The thing that shocked me was that this wasn't the simtray my phone had, because my simtray had a little mark on it, which it didn't have.
On Jan 2nd, The guy at service centre informed me to get back cover replaced as it arrived today and after reaching there, i told him to pull off the back cover in front of me (i had already watched a video "how to dessemble xa" on YouTube). So when he pulled the back cover off, i saw there was no "COPPER LAYER ON BOARD" which is supposed to reduce heat from chips and i was shocked to see the "DENTS" on the motherboard, the question is IF THEY REPLACED THE MOTHERBOARD WITH NEW ONE WHY DOES IT HAS REPAIR TRACES? (I took a pic of it but don't know hpw to upload it here). So it's clear that the service centre guy just replaced my new phone with old one and and after emails, calls and visiting service centre again and again (even though it's around 40 KMs away from my home), neither sony nor service centre is helping me.
FROM 2 TO 3 DAYS MY DEVICE STUTTERS (LAGS) WHILE SCROLLING WEBPAGES AND VIEWING PICTURES IN ALBUM, which I'm definitely sure wasn't there before.
Can anyone please help me what should i do now? I will really appreciate it. Thank you
Very stylish and beautiful phone. Good camera and features. Good battery.Not to regret :)
Such a bullshit phone. I don't recommend anyone to buy it. I had bought it but never was happy after buying it. faced many problems such as ghost display, battery drainage, hanging, blinking, automatically switch on & off. Even the service center (faridabad NCR) does not take action properly.
phone as well as service, both are ridiculous.
AnonD-730623, 14 Jan 2018The phone is CRAP! I have one and it only works for a year! Do NOT get an XA!lulz, i've been using this for 2 years and it works fine with me. even the battery is still good. Whats the point of you creating random new account to bash sony's phone baselessly?
The phone is CRAP! I have one and it only works for a year! Do NOT get an XA!
Xperia_XA, 10 Jan 2018common problem: ghost touch as what I have searched but i can't search for a solutionI have seen many people complaining about ghost touch issue, but I've been using XA for a year now and never experienced such issue. Maybe you have a faulty device, you can visit your local service centre for help.
common problem: ghost touch as what I have searched but i can't search for a solution
The sound is horrible. I don't know when Sony dropped the ball. They gave us the first portable music player with the walkman and used to focus on sound volume and quality. I have tried the best earphones with this, wired and bluetooth and the sound is very poor both in volume and quality. It's a deal killer because if I am trying to talk to someone on the phone with any amount of background noise like say a shopping mall I cannot hear the other person on the other end. I switched to the HTC 825 and it blows every Sony Xperia I have ever tried out of the park. I also had a Sony Xperia Z5 , that was disappointing as well, even with the $100 Sony matched noise cancelling earphones. Sony is putting out some really bad phones right now. I went into a store to plug into their latest flagship for a music test and its like Sony engineers don't have ears because the sound is really crappy. It has no punch at all. Goodbye forever Sony. For me this was your last chance. The Sony Ericsson W600i was the last phone they made that impressed me (at the time) I Had a U10 Aino after that, the sound was ok but the device was a piece of crap. I am all done with Sony.
It's strange how many people are complaining and bashing on this phone. I bought it 7 months ago for about 160 euro. It's a good phone, good performance, good camera, battery is average, the design of the phone is incredible, the speaker is average at best , I've had a bug which got fixed after an update of the phone, the back panel gets scratchy easily though. It's a nice phone for that price, the best thing is it's design. So if you are looking for an affordable decent phone with a great design that's your phone.
SphinX, 24 Dec 2017Currently using this phone experience some issue's Main issue : Ghost touch Screen disp... moreTake the phone to the service centre and they will replace the display. That is the solution
Awesomeness in small pack, good display, awesome camera both side, marvelous design, battery dissappointed little bit,nice performance 👍
I am using this mobile since last 6months....poor battery life,decent camera, getting very 🔥 hot......
Aussie, 03 Dec 2017software is buggy and there isn't any fix from sony. Xa comes loaded with bloatware from sony and mediatek.
Nasif, 17 Dec 2017Xperia xa is just a budget phone you cannot decide the quality of Sony just by using this Xperi xaWhen it was released in Europe it was priced at 330 euros... that's not a budget phone price
There was a touch problem with my xa too and also there were cross cutting lines on the display. Then my xa was taken to the service centre and replaced a new display by them. Now my xa is working very smoothly like a brand new phone.
I just had this phone for a week and the screen went white and it keeps getting hot and i go the nearest repair store it took for a month after i get it after a week the camera went blurred and it keeps getting hotter and the battery becomes worst i think i have the worst experience but i never go back to the service center because its too for from our home and until now i'm experiencing this problem i hope sony can do something for this please