noh eul, 17 Nov 2017i updated my xa1 nov. 6 android patch level, with build number 40.0.a.6.162. and the touchscre... moreIf you did the upgrade in the first place, then there was the first problem. Nougat upgrades mess up some devices. Don't upgrade in any way, it works perfect with factory system version.
shawon, 18 Nov 2017Which one is good xa1 ultra or xa1 plusXa1 plus no brainer.
Nick, 10 Nov 2017Very disappointed by this phone. First ever sony phone that was defective. The screen issue o... moreMaybe you should try to send it again to another service centre, mine had exactly the problems you faced, barely a month and the screen becomes unresponsive, When I sent mine in it had a dent on the top left side (yes i accidently dropped it one day) but they still accepted the unit nontheless,it took them a month to get the screen replaced, though I wouldn't complain since they also fixed the dent without extra charges.
As of now it works like a charm..
noh eul, 17 Nov 2017i updated my xa1 nov. 6 android patch level, with build number 40.0.a.6.162. and the touchscre... moreTouch screen problem is evidently seen on color black units. Suppliers recommend to return the item immediately for a software fix.
Sonyuser85, 13 Nov 2017Not all devices are bad, problems appeared by latest system updates. Oreo update surely will s... morei updated my xa1 nov. 6 android patch level, with build number 40.0.a.6.162. and the touchscreen issue not fixed. IMO this is not software issue it`s a hardware issue to be recall all the xa1 unit. NO MORE SONY PHONE
Anonymous, 12 Nov 2017This phone is a total failure. DO NOT buy it! Heard so much about the problems with the keyboa... moreNot all devices are bad, problems appeared by latest system updates. Oreo update surely will solve problems. For now latest updates are not ok with some devices. Not updated can prove itself among best touch screens available on market in this price range of devices.
Also XA had the same problems even not worst and updating to Nougat solved the touch issues. In this case factory Nougat is better than upgraded Nougat. Oreo surely will be better.
I have XA1 and it's ten times better than XA. It's the best upgrade of Z3+ but a cheaper one.
So do not upgrade it until Oreo! Keep it at 7 (40.0.A.5.66).
This phone is a total failure. DO NOT buy it! Heard so much about the problems with the keyboard and tried it out in a showroom today. Indeed, the edges of the screen are not responsive to touch. Sony tried to go for minimal side bezels but their implementation is a far far cry from that of other manufacturers. This product should be discontinued ASAP. Sony is being dishonest by not publicly acknowledging the problem and discontinuing this flawed product.
Krntd, 09 Nov 2017I am using it it's a great phone. Very fast charging & too good power management & backupIt's best phone ever! Sadly for some devices the latest Nougat updates are not recommended. Be careful Sony!
AnonD-499946, 10 Nov 2017What about scratch? A scratch is under "accidental" and/or "user-caused".
Nick, 10 Nov 2017Very disappointed by this phone. First ever sony phone that was defective. The screen issue o... moreBut obviously, it's them to blame. It's very unfair, maybe you could threaten them and say you're filing a case against them; which, honestly, is only completely reasonable and under strong evidence.
Pammy, 10 Nov 2017Why doesn't the Sony XA1 have the dialpad keyboard options? My previous phone - Z3 compact - d... moreThe dialpad might be something you've grown using but I think you should just get used to the "new", standard qwerty arrangement. Otherwise, you can stick to the dialpad layout by downloading third party keyboard apps on play store.
nil, 06 Nov 2017my sony xperia also problem with screen, espcially if i want to type L P or deleted. i suspect... moreIt's free, they're supposed to accept it. This comment thread is proof that the touch problem exists and is not because of the user's mishandling/irresponsibility.