Worst Product of the decade.
I purchased it but the touch is not worked for minimum 1 month. After giving it in service center, again after 15 days it stopped working. Customer services (CS) playing zigzag games with customers, saying "contact with service center,they will update". They are not going to provide replacement even repeated issue is coming for the mobile. I wasted my Rs 20,000/-, for each service they are taking minimum 25 days. I purchased my mobile to keep it in Sony service center(SSC) alone. Within 4 months almost 50 days it is in SSC (May 5th I purchased), reason they are saying "Spare parts not available". I asked CS that I will proceed with negitive comments about product in social media, they indirectly said "as you wish". At last I loose my mobile replacement for the second time. After this I asked SSC, "if the same issue comes for third time will you replace". They said "No again we are going to repair it".
Camera, performance all are good but why? If touch not works Rs 20,000/- worth is useless even to lift the call. This is the only thing I can do. If any please let me know how to proceed with consumer court.
Gino76, 28 Aug 2017I'm a bit surprised by this "little" beast of a phone. But when it comes to the camera which p... moreIf you don't want to experience the touchscreen problems reported here, just get the Samsung.
I still can't believe how pathetically low the stock music volume is on the XA1. On my old budget Huawei Y520 I only needed to raise the preamp maybe 15% higher to get acceptable volume level on music. On the XA1 i needed to raise the preamp an astonishing 60% to get a good amount of volume. I use the app Poweramp for music.
Experimenting with the manual mode for the camera to get better quality night photos I discovered some good settings.
-Increase the EV to at least +0.7 (but maybe a bit higher depending on how dark the environment is)
-Set shutter speed (SS) to slowest possible, which is 1.
-Turn on HDR.
-Decrease the camera resolution to 12 MP.
-Leave everything else on auto/default.
These settings give me way better night photos than the superior-auto mode.
The guys on the thread are right. Major touch screen issue, i thought that i just had moist fingers last time but it's getting worse. The local sellers here in the Philippines only give a 7 swap. Though you have a 1 year warranty the service centers here aren't that efficient in fix ups. So goodluck to me. 😤😥😫.. I have to swith from landscape to portrait just to find a sweet spot when typing.
My touchscreen also have problems. All people with touchscreen make a post on their official sony community forum in XA1 section.
this is my greatest failure in my life cause i bought this phone :( the touchscreeen problem is so bad.. ive rather buy the samsung a5 2017 because when i bought this phone the a5 2017 landed in our country too. i thought there would be no problem in xperia xa1 but after a month i experience the touchscreen problem. I didnt saw any touchscreen problem in comments here before so i bought the sony xperia xa1. but after that many comments and customer complaining the touchscreen issues :( Sorry for my bad english. sony waste my money i thought it would be a great phone but not. Definitely buying samsung next time im not a fanboy but samsung phone are very worth for the price. i also buy sony cause there are so many updates and there upgrading their phone in the latest android version fast but i dont care about that now. if you have touchscreen problems but you have the latest version of android or youll go to a5 2017 have no touching problems but you have marshmallow ill definitely go to a5 2017 :( Ive done the worst decision in my life. the touchscreen problem cannot be fix by sony but why do you not take our phone and give us some offer or money like samsung did in note 7? tsk pls fix it sony. sorry for my bad english
AnonD-654159, 01 Sep 2017Last update gives many problems to me ;but mainly slow charging gives me an irritation on this... moreMy XA1 battery seems to be fine.
Up to 80% it charges very fast
From 80-90% it charges slow
From 90-100% it charges very slow
Same behavior whether the phone is off or on.
Last update gives many problems to me ;but mainly slow charging gives me an irritation on this mobile
Forgot to put my working model is a black G3123 (single sim) with android 7.0, updated sony firmware to 40.0.A.5.66
Although my XA1 is fine it seems many are getting shafted with screen digitizer problems no matter which country the phone was bought, it's really down to the luck of the draw when you buy this phone unfortunately :(
John, 31 Aug 2017I also bought the XA1 from freedom mobile in Canada and am experiencing the same screen digiti... moreSorry to hear that, which part of the screen giving you issues? Still no issue with my screen over a month of usage now, I got black model.
PaulJM, 27 Aug 2017I just visited Canada and got the XA1 for $320 CAD, it's my first midrange android purchase ev... moreI also bought the XA1 from freedom mobile in Canada and am experiencing the same screen digitizer issue as posted by someone else on here
Unfortunately I haven't read these comments before buying two of these phones 3 and a half months ago ( G3112 pink and gold). The p works only if you touch it from some angles and i also have a problem when pressing the 123 key. Lately i've discovered a yellow line on the right side of my phone. The gold one has more side problems with the touchscreen (like the p,q, the 123 key and the upper letter key). The battery is ok, though, it lasts me one day( i use the basic apps, i don't use it for games). It overheats when you are using the cameras. The front facing camera is good only in good light, the main camera is ok, not bad, not amazing. And the bezels are not that big in real life, it actually feels like a pretty premium phone, but it's a shame that it has these screen faults. Not everyone can afford a flagship phone and 300 or something euros are a lot of money for all of these problems
DO NOT BUY THIS XA1 PHONE. It has a serious screen digitizer issue which Sony refuses to publicly acknowledge.
HELP!! (camera problems)
So I bought this phone 2months ago, had to be fixed right away! okay, I get it back, and that problem (lock button) was fixed. But more I use it, less I like it. Screen brightness is super low, in natural lighting or on sun visibility is awful. I haven't noticed touch problems (yet). Since I am a regular consumer, I bought this phone because of its fab 23MP camera and 8MP front camera for epic selfies. But that doesn't matter since, when using camera with instagram/snapchat, it is awful. Pictures are grainy, textured, stretched, cut off, when taking videos, it doesn't keep up (if you understand.. there is a delay in video). No other phones have this problem (apple, samsung, lg, .... other models of sony even) so it is hard for me to believe its the apps fault. Even if I change setting of camera (MP, face blur..) those changes don't help with apps. Does anyone know how to fix this, or is the only solution to wait for sony or apps to fix it and update the software? Thanks!
TwisterDrew, 24 Aug 2017Failure Model. Pathetic. The screen turns out to be irresponsive - Service center repaired ... moretouchscreen not working at the edge, repaired and problem recurred again. this summarize my experience with this phone. from Singapore. do not buy. switching to other companies.
I'm a bit surprised by this "little" beast of a phone. But when it comes to the camera which phone is superior in terms of overall quality, shutter speed, faster autofocus, post-processing, stabilization (if any) & low-light....the Galaxy J5 2017 or the Xperia XA1?
i am a big fan of sony & brought XA1 from abroad (dubai, in faith of having best quality than my country, bangladesh)... 1st impression was amazing... design, built quality, graphics, camera all r good, it feels great to hold & use... but everything becomes disappointing as i found its upper right portion of screen not working. again its readability under sun / auto brightness should be improved, dialer should b improved so few digits could show a desired contact no.
by the way, now i need to wait to send it to dubai for repair (as i have 10 months warranty left) & wait further for an unknown time to get it back to me...
Another weakness I found with the XA1 is that the volume's max level is too low when playing music. I had to fix it with the app PowerAMP by going into the equalizer and raising the preamp above the default level. Sony's stock equalizer sucks there is no way to raise the preamp. PowerAMP is the best ever music player anyway, can't live without it :)