noh eul, 17 Nov 2017i updated my xa1 nov. 6 android patch level, with build number 40.0.a.6.162. and the touchscre... moreTouch screen problem is evidently seen on color black units. Suppliers recommend to return the item immediately for a software fix.
Sonyuser85, 13 Nov 2017Not all devices are bad, problems appeared by latest system updates. Oreo update surely will s... morei updated my xa1 nov. 6 android patch level, with build number 40.0.a.6.162. and the touchscreen issue not fixed. IMO this is not software issue it`s a hardware issue to be recall all the xa1 unit. NO MORE SONY PHONE
Anonymous, 12 Nov 2017This phone is a total failure. DO NOT buy it! Heard so much about the problems with the keyboa... moreNot all devices are bad, problems appeared by latest system updates. Oreo update surely will solve problems. For now latest updates are not ok with some devices. Not updated can prove itself among best touch screens available on market in this price range of devices.
Also XA had the same problems even not worst and updating to Nougat solved the touch issues. In this case factory Nougat is better than upgraded Nougat. Oreo surely will be better.
I have XA1 and it's ten times better than XA. It's the best upgrade of Z3+ but a cheaper one.
So do not upgrade it until Oreo! Keep it at 7 (40.0.A.5.66).
This phone is a total failure. DO NOT buy it! Heard so much about the problems with the keyboard and tried it out in a showroom today. Indeed, the edges of the screen are not responsive to touch. Sony tried to go for minimal side bezels but their implementation is a far far cry from that of other manufacturers. This product should be discontinued ASAP. Sony is being dishonest by not publicly acknowledging the problem and discontinuing this flawed product.
Krntd, 09 Nov 2017I am using it it's a great phone. Very fast charging & too good power management & backupIt's best phone ever! Sadly for some devices the latest Nougat updates are not recommended. Be careful Sony!
achumi, 10 Nov 2017What about scratch? A scratch is under "accidental" and/or "user-caused".
Nick, 10 Nov 2017Very disappointed by this phone. First ever sony phone that was defective. The screen issue o... moreBut obviously, it's them to blame. It's very unfair, maybe you could threaten them and say you're filing a case against them; which, honestly, is only completely reasonable and under strong evidence.
Pammy, 10 Nov 2017Why doesn't the Sony XA1 have the dialpad keyboard options? My previous phone - Z3 compact - d... moreThe dialpad might be something you've grown using but I think you should just get used to the "new", standard qwerty arrangement. Otherwise, you can stick to the dialpad layout by downloading third party keyboard apps on play store.
nil, 06 Nov 2017my sony xperia also problem with screen, espcially if i want to type L P or deleted. i suspect... moreIt's free, they're supposed to accept it. This comment thread is proof that the touch problem exists and is not because of the user's mishandling/irresponsibility.
achumi, 08 Nov 2017This phone is a beast i love my phone so much. Battery capicity is small but it work like 3000... moreI also had that touch issue, so I brought it to the service center and they accepted the phone even with dents and scratches.
RobotPotato, 09 Nov 2017Accidental or user-caused damage is not covered by the warranty.What about scratch?
Why doesn't the Sony XA1 have the dialpad keyboard options? My previous phone - Z3 compact - did. I cannot get on with the Querty keyboard, no matter how I try! I do a lot of texting and this is really a big issue. wish I'd known they'd done away with this option before I bought it. Will this be brought back in an update?
Very disappointed by this phone. First ever sony phone that was defective. The screen issue on the borders are really true, i first read that here and still purchased this phone thingking it just isolated cases, but sadly i received one. The issues first appeared after 30days of use, started by just having issues typing on the right side then after 10 days on the left side then got worse soon after covering all sides top to buttom. Went to sony service center to complain, even sited this website opinion section that they need to look into it as a defect but they just ignored it. Worst they didnt cover warranty despite it being just a 3month old phone from purchase. They use the scratch and dent clause on they warranty document.
bayu, 07 Aug 2017some say that this phone is great but the charging is bad. does it say so? need experience use... moreI am using it it's a great phone. Very fast charging & too good power management & backup
This phone is a beast i love my phone so much. Battery capicity is small but it work like 3000mah, 720p best in class but im facing touch issue in top left which is dissappointing from a sonyboy. I have drop from 1 ft and have a bit sratch n dent on it can i replace it or add some cash and buy xa1 plus?