PRODUCTION FAULT, BEWARE! I purchased a Z3 Compact mid-November online, I am in the US, but wanted the phone to use on T-Mobile. First few days it was a great device, then it began failing. The phone began randomly shutting down. It would occasionally restart if plugged in, but then failed all together. It is a W37 phone, which others have complained of to Sony. I called, sent in the phone on my own dime, even though Sony said they'd send me a shipping label (they eventually did but it came a week and a half after they said it would). Now they have had the phone for over two weeks, and have given me no updates unless I call them, despite the fact that they told me they would let me know the status of my device. This miserable level of service is unacceptable. I paid $600 for a non-functional device, and will likely be deprived of use for well over a month. I didn't pay that money to NOT have a phone for such a long time. Sony knew of the production fault, or should have by mid-November, but instead of addressing the issue the right way and providing a replacement product without the fault they are taking weeks and weeks to "look for parts" "evaluate replacement requests" and the like. That is not why I selected what I once thought was a quality electronics manufacturer, Sony. I will seriously reconsider purchasing Sony products in the future. One thing that sets a quality brand apart from others is that if you sell a defective product, which happens to the best of them, you make it right and replace it immediately. It seems Sony does not care as much as it once did to stand behind its brand and provide its customers the value they pay a premium for. There were plenty of other cell-phones out there I could have purchased that would have worked right away, and if not, would have been replaced within a few days by the manufacturer, instead of Sony taking month or more. Not sure Sony can make up the tarnish this puts on their brand for me. Very disappointed.
Lol. Bunch of liers. The phone glass pannels cannot crack on their own. I own a unit myself. dropped it twice. once hit the stairs. (iron) and once hit the floor. No scratch, no dent, no crack no nothing. Just dont mistreat phone. Dont overcharge, (i feel battery expanding is related to back glass crack) overheat, (overusage of phone's capability) and everything will be fine. Others are just forcefully trying to "fix" their phone that they feel is misaligned or something but i repeat, you just mistreat yor phones. Another is that your unit could have been a demo unit as manufacturers use low quality of material for their prototype or demo unit.
Pluto, 31 Dec 2014I wanted to buy the Z1 Compact but decided to wait for Z3c but so many people are complaining ... moreYes it is true. I faced the same problem within 3 days of using my new phone. other than this problem the phone is too good. It has amazing display and i liked the camera features. However, Sony refunded me the full amount when asked instead of replacement.
I wanted to buy the Z1 Compact but decided to wait for Z3c but so many people are complaining about their rear glass panels cracking. Now I'm so nervous, pls tell me if this is true or not.
irma86, 22 Dec 2014Thanks. Great review. I also was thinking that this gossip about cracking glass,is non sence. My phones rear screen cracked after one day it hasn't been mistreated at all
Lasted one day before the rear screen cracked hasn't been dropped or mistreated very unhappy
i am amazed how many people think THIS phone should be bullet proof!
i read the most ridiculous things here!
hell im gonna buy a car and crash it! cause im a lousy driver!
and then im gonna blame the manufacturer replying their car is weak and damaged it self on the crash and they should pay for the repairs!!
you people are butter fingers for sure!
never in over 10 years reading phones reviews i've read so much wining about cracked screens AND some screens appear to be cracked by magic cause they did no not fall at all!
they just appeared CRACKED by a mysterious force!
To recommend anything , I have two weeks with the phone, not dropped or hit me , but crashed back , validating vendor warranty
in my case Telcel, washed his hands saying it is not a detail factory (it only display the month warranty say you have them ) , they have to send it to evaluate the Sony company, however it is very likely
I have to cover the total repair , technical service people tell me that the range ( z1, z2 , etc ) if you have this in detail, but they had not
presented it crashed without a blow , fall or caused by the user.
Anonymous, 28 Dec 2014How can the Endurance Rating be higher for this one when compared to Sony Xperia Z3. Xperia Z3... morethats all because of pixels
Z3C - 4.6inch 720p
Z3 - 5.2inch 1080p
Z3C has .5inch smaller screen & lesser pixels so lesser load on both battery & SOC which leads to longer battery life than Z3..
Two weeks after purchasing the phone, it fell about 40cm out of my pocket onto a pile of clothes. Screen shattered. Sony won't do jack about it - have to send it away to be assessed under warranty. And pretty sure that as it's a drop they won't cover it.
Was really liking the phone, but if it can't survive a short drop onto something soft... Well, I wasted my money is all I can say.
Salaheddine, 27 Dec 2014Hi....I'm salaheddine I'm going to buy this smartphone but somepoeple say that it has a lot of... moreI bought this phone a week after its release and it hasn't cracked at all and doesn't seem like it will be cracking anytime soon... It is really THAT sturdy!
Really the only problem with construction is that there are gaps everywhere where dust and dirt get accumulated, spoiling the immaculate looks. Still looks great from a distance... Didn't try anything with water.
How can the Endurance Rating be higher for this one when compared to Sony Xperia Z3. Xperia Z3 has more battery and the only difference between them is the screen size.
AnonD-111968, 27 Dec 2014I really wanted to buy this Z3C for it's normal size,camera with a dedicated key and amazing b... morethis Z3 compact is great!
the 20.7 MP camera is very good im my opinion.
and im sure with more updates it will be better.
the Z3C phone is a bit new in the market and im sure sony with update it more specially with Android lollipop around th corner.
Z4 is only due to be presented in MARCH maybe April Next year. you may in be for a long wait.
Gorilla Glass is overrated. seriously!
AnonD-4340, 27 Dec 2014Lamest comment ever. Silicone case? Silicone cases was the reasons for self-cracking on Xperia... morewhat in hell are you talking about?
YES INSURANCE! cause if you drop your phone and IT CRACKS warranty does not cover your butter fingers!
insunrance WILL COVER THAT!
IF you GET ROBBED warranty DOES NOT cover your bad luck! INSURANCE WILL!
INSURANCE fraud? you do NOT even know what you are talking about!
DO not talk about matters you know NOTHING about!
if its a Equimpment problem warranty is always tere!
if its a dumb butter fingers user problem you better PRAY you have insurance to cover that up!
this Z3C is perfect! no issue so far! people are just reckless with their phones! PERIOD!
sony use its own screen protection called dragontail rather than gorilla and its seem to be better
I really wanted to buy this Z3C for it's normal size,camera with a dedicated key and amazing battery but may wait for Z4C with Corning Gorilla Glass 4 both sides and an improved camera firmware.
AnonD-62091, 27 Dec 2014No.. I have been using it for a month now and nothing is cracked.. working perfectly. I think the cracked units might be coming from certain assembly line and Sony being STRICT in terms of quality must tackle this issue and if it is confirmed to be assembly or material defect then Sony must recall all affected lots. Don't just think it's only a few and it doesn't exceed theri dpm quota. Sony must refund or replace those unlucky buyers.
Salaheddine, 27 Dec 2014Hi....I'm salaheddine I'm going to buy this smartphone but somepoeple say that it has a lot of... moreNo.. I have been using it for a month now and nothing is cracked.. working perfectly.
AnonD-169904, 26 Dec 2014Using this phone for 3 weeks...so far, best phone I ever had. Perfect size. Suberb night shots... moreHi....I'm salaheddine I'm going to buy this smartphone but somepoeple say that it has a lot of issuses like self screen cracking....
is it true??????