I bought my Z3 Compact back in November. Fantastic phone, excellent quality, awesome camera and I love the phone camera button.
However, at the beginning of April I experienced a strange problem. We were in a very warm place next to an open fire, but not close enough to be unnaturally hot. My phone worked fine. We then moved onto a cooler place. I was using my phone normally, Whatsapping friends etc. It lived in a screen protector, gel case that went out in front of the screen slightly, and a shock sock. I pulled my phone out of my bag and the touchscreen was unresponsive. I looked closer and there was a long hairline crack from top to bottom, and a spiderweb crack at the top of my phone.
Now, the phone was not dropped at all. It received no impact whatsoever. The Sony Z series has had many complaints about random self-cracking mannerisms. I sent my phone off to Sony, and they quoted me £110 to fix my screen as they believed it was accidental damage. I challenged them and escalated my case. They explained that if it were a single hairline crack, yes it may be covered under warranty, they have fixed other phones with this problem before. But, because my phone had a spiderweb crack they would not fix it. I said to them "what if I accidentally pressed my thumb on the hairline crack when getting it out of my bag and that caused it?" I'm sorry, still accidental damage. I said "so if this defect gives customers a hairline crack and they accidentally press the screen as they cannot see through an opaque case that this crack has appeared you class it as accidental damage?" Yes. Well okay - thanks Sony.
I would warn people to definitely insure your phone just in case Sony will not fix it in the event of random screen cracks. Do not let the phone get too hot. Honestly, it is a wellknown issue across the internet. Spiderweb cracks less wellknown, but they have occurred. I eventually paid Sony to fix my phone and cut my losses, however I am making sure that other people know about this problem. If it happens again I will be taking the issue legally further.
They also sent my a tempered glass screen protector. Thanks Sony, but it was NOT dropped. And if anyone moans at me on here, why the hell would I come on here and lie? What would the point be? Just be careful as this is obviously a manufacturing defect that Sony are unwilling to own up to.
Z3 c Better of iPhone 5 in every field I used both z3 c is better performance front camera battery back up or Internet speed
AnonD-341326, 01 May 2015i have noticed that as well, it does drain bit faster awesome phone.coming from iphone 5s,i really am amazed at the quality of this phone.and frankly,this z3 compact is the best compact phone in the world.hell they fitted a huge 21mp.sensor.and the battery life is awesome.
i am from texas u know and compared to last year,i am seeing a little more no of sony phones in peoples hand..but still xperias are miniscule in number here.
AND SONY,IFF U PRODUCE SUCH GREAT PHONES,WHY THE HELL DONT U MARKET IT PROPERLY? I ASSURE U-MARKET IT WELL AND APPLE WILL BE BLOWN OUT OF ITS APPLE TREE.
fahad, 30 Apr 2015My z3c battery drains superfast after lollipop update! Anyone has the same issue?Same problem here - ever since the update, my phone drains around 15% battery per hour and heats up randomly even when left idle. Phone is also stuck in a boot loop and now it's basically unusable.
Anonymous, 29 Apr 2015Why did they replace it with a refurbished unit? A refurbished unit is usually a device sent b... moreA similar thing happened to me. The supplier (not Sony) sent me a refurbished Z3C unit which was obviously a return because one of the flaps would not seat properly. I sent it back and finally got my money back six weeks later. The first Z3C phone I bought from them broke down twice with the randomly shutting down problem. This one was first repaired by the official Sony repair service but it still broke down again a week later.
good phone but expensive maintenance , not applicable for many countries Not so resistable as the advertisements and so so profitable
fahad, 30 Apr 2015My z3c battery drains superfast after lollipop update! Anyone has the same issue?Usually most update problems can be fixed with a factory reset. I didn't have any problem with the battery after the update, but a factory reset did improve it a little.
Aakash D, 30 Apr 2015Help!! my wifi keeps on disconnecting frequently on my z3c. i tried restarting my phone and ... moreAlso do you have another device you can use to test your wifi. This could be a real simple fix. I would run a connection test to find out what sort of speed you are getting. Also is there certain times when you lose connection and what sort of broadband do you have?
Aakash D, 30 Apr 2015Help!! my wifi keeps on disconnecting frequently on my z3c. i tried restarting my phone and ... moreI have personally not come across a wifi problem with any mobile device. I don't mean to make you sound silly but have you checked its not in a stamina mode. Stamina mode turns off mobile signals when your phone is idol to conserve battery power. Also is your phone actually connecting to your wifi to start with?
My z3c battery drains superfast after lollipop update! Anyone has the same issue?
my wifi keeps on disconnecting frequently on my z3c.
i tried restarting my phone and my wifi network too.
i even tried connecting to my office wifi to check whether it was the problrm with my home wifi but no luck.
whenever i play a video in youtube app wifi icon disappears!! dont know what might be the problem!!guys what should i do??
Anonymous, 29 Apr 2015To my disappointment, after 3 weeks from receiving my brand new Z3 Compact the main camera sto... moreWhy did they replace it with a refurbished unit? A refurbished unit is usually a device sent back by a customer because they have had issues with it. Why did you let the supplier deal with a camera issue. The camera had no physical damage so it would of been covered by Sony warranty. Now that you have received a second hand or refurbished unit if you like,there will be no sony warranty. Am I the only one that can see logic here!!! If anyone that has purchased a device and is experiencing problems that hasn't been caused through negligence please go through the correct channels first. Sony would of sorted the camera out for you and not sent you a refurbished replacement which in turn wouldn't of voided the warranty.
To my disappointment, after 3 weeks from receiving my brand new Z3 Compact the main camera stopped working. But all is well these things happen. Sen the phone in and it were replaced by the supplier with a refurbished unit, only to have my “new” phone for 2 weeks. The phone was on my counter top at home. I popped out to the garden for 30min. On return the screen were cracked from bottom to top. Now Sony doesn’t want to replace or fix my phone. Even if there is no sign of ANY damage to the phone or screen protector except for the cracked screen. There is also no sign of “impact” to the screen. Usually you’ll find spider web crack at the impact spot on the screen. The phone is at the supplier for 3 months now. This SUCK!
Anonymous, 29 Apr 2015I have had the phone for 6 months and have experienced the exact same issue. I've sent it for ... moreu won't need to send the phone to service center for sw problems
u can easily repair sw problems in ur home by using pc companion
Anonymous, 22 Apr 2015everyone focus ur attention on this troll.to all the real z3c users-have u ever encountered th... moreI have had the phone for 6 months and have experienced the exact same issue. I've sent it for repair one where all Sony did was do a software reset thinking that it would work again but about 4 weeks later the power was still turning off all by itself.
It's now in repair for the second time around and I'm guessing that they won't do anything to fix it...
AnonD-386517, 18 Apr 2015Hmmmm thanx Mate, then should i go for a Z1 compact or Z3 compact ? which is better ?Z1C coz it's Z3C have some software problem. or wait for Z4 :) good luck . I just use z3c only 7 days something wrong with sw, sony don't care about this serious issue