Got touch screen issue after latest update. Notification bar can't able to pull down, so I sent it to service center under warranty.
Bar at bottom stopped working.... and top 2mm of screen, so can pull down.... after software upgrades.
Touch problem exactly on bar where notification, data/wifi signal, battery & time shows. I cant swap down. Did diagnosis test and faild exactly above said mentioned area even removed protect paper but same.
I also have the z3 compact. I was happy with the phone in general. Good speed for apps and video (RAM/Processing), nice camera quality, lots of space with additional sdcard (microsdxc 64GB no problem).
Works perfectly with car stereo over Bluetooth, multiple car radios and other Bluetooth equipment.I use the Sony music app which does the job mostly for me (foobar is a nice alternative for me though).
I do have the issue with the audio jack not working properly, not even after cleaning it out thoroughly and this was within a year of use.
Currently after more than 1,5 year of use I have an issue with the touch screen not working properly. First no touch in the middle of the screen, a little later also the top and bottom hardly ever work. Sony (Europe) did respond to my request about service and that I can send it to them for analysis and repair and if it is considered warranty they will cover it. I plan to do that as the phone is good apart from this.
There is less bloatware then with Samsung on the Sony, but it is comparable to HTC and others with still enough annoying apps you cannot uninstall and a skin that may or may not be to your liking.
I have sony z3 compact, ZR and Z3.. I faced hardware problems in all 3 Sony set..
Hands-free Jack problem, motherboard problem.
I recommend you to not purchase Sony phone...
If u purchase it it will disappoint u
with the hardware issues..
Who else here have lcd touch problem? first the top notification bar cant pull down. Second, the back button on bottom is not working. Third, some parts of lcd in the middle cant touch anymore. ang Lastly, the 3 buttons is not working anymore and the problem with the middle lcd touch problem gone worse. Its like a cancer.
Dragon Peal, 20 Sep 2016I dont think your screen is broken because i have the same problem after the update. I think w... moreOh, it is broken. Happened to me and got everything new except motherboard in my phone. I had luck that my phone is still under warranty.
Dragon Peal, 20 Sep 2016I dont think your screen is broken because i have the same problem after the update. I think w... morePerhaps the touch screen was faulty before upgrade (Android 5->6).
Possibly Android 5 used more surface of touch screen to open information bar. But Android 6 added App Search Bar and Menu. This bar opens also pulling down on the screen. The upper part is limited to informatin bar (top 5mm) and lower part for (new) app search bar and menu.
If phone is locked then this information bar opens also if moving the fingers much lower part of the screen.
*#*#7378423#*#* and choose test -> touch screen
Do the test and move finger on the upper edge. Do you have a continuous line up to the edge?
I had the same error with two phones. Unfortunately I can not test it with Android 5. If anyone has Android 5 please test how low you can move fingers to open information bar.
Marko, 19 Sep 2016Touch screen display is broken. You can check this using service menu.
Type just (such as m... moreI dont think your screen is broken because i have the same problem after the update. I think we just have to wait this one out- untill a new update come.
i was worried i broke my screen too untill i read your comment.
Dean F, 30 Aug 2016My screen stopped working after 1 year. Unable to pull down top notification bar. It's happen... moreTouch screen display is broken. You can check this using service menu.
Type just (such as making a call) *#*#7378423#*#* and choose test -> touch screen.
Dean F, 30 Aug 2016btw, the phone is upgradeable to 6.0.1. This page says only 6.0. if somebody knows how to u... moreI used sony experia z3,when i call to others my phone display will of i cant open after 10 min wat can i do?i feel very sad used sony experia z3 phone,any one help me how the proplem will solve.
Avinash, 19 Aug 2016I own a Sony Z3 compact which is 1 year and 6 months old. When it was launched, I instantly to... moreI have had all your problem after update 6.0.1 i have shout down and restart several time for 2 frustrating days the problem has gone by itself.
Got my Sony Xperia Z3 Compact about 8 months with Vodafone. Upto this phone I loved Sony but this is the worst phone I have ever owned.
Straight away notice it's signal reception was worse than my previous phone (Motorola Defy) and to stop calls breaking up I had to select GSM reception only every time I arrived home (or any area with a weakish signal) and use wifi for the internet. The phone seemed incapable of detecting the 3g signal was not good enough and use the gsm signal instead!
Then after 3 months the proximity sensor failed, not long after this I found the srceen could not be turned off so the battery life was halved.
So I had to send the phone away to be repaired which meant the phone was wiped clean and all data lost.
Then about 3 weeks ago I noticed a crack in the back running from the camera hole to the far corner, It was very hard to see so I don't know when it happened but I have NEVER dropped the phone. Finally about a week ago I had the phone in my front pocket whilst laying on soft grass and rolled over onto my front, heard a crunch, inspected the phone to find both front and back crazed. I know they are glass but I could not believe how fragile it was, I am not a large guy and I certainly did not feel the phone dig into me or anything like that.
Whats more Sony repair/support refuse to tell me if this damage may be covered by the warrantee, I have to send it to them and if they decide it is not I have to send them £20.54 just to get my phone back unrepaired if I am not happy with their quote. This was an expensive phone and I am peed off enough with it without having to put a load more money into it!!! It has totally trashed my opinion of Sony.
BiG Ben3, 04 Sep 2016After updating to the latest firmware and my device running build number 23.5.A.1.291, my phon... moreDownload SOUNDABOUT App for play store. It salve your headphone and speaker problem
I have been using this phone for 1 year now and I must say that this is the best smart phone I have ever had. I like small phones for convenience in carrying. Sony has put the best features in a small size - bright display, excellent battery life, powerful camera, no issues with software - with continuous updation, very attractive double glass casing and a dedicated camera click button. This phone will definitely go in the list of top 5 small screen cameras available in market today.
Dean F, 30 Aug 2016My screen stopped working after 1 year. Unable to pull down top notification bar. It's happen... moreIt you can't pull down the notification, maybe you can try installing zen ui launcher from asus. I use lenovo phab and having hard time pulling the notification bar because it's too high. I tried installing zen ui launcher. With it, you can pull down the notification bar by swiping down anywhere in the homescreen. Once installed, long tap homescreen, choose preference, tap homescreen then choose swipe down gesture. Hope this helps.
ARITOR, 29 Aug 2016Get the flap changed. They are cheap. Mine was replaced under warranty.Would u plz tell me the price if flap. Bcoz when I went to Sony care. They was charging 1300 for one flap
I am sure that never buy Sony due to it is quickly dead (around 1 year)the screen. Notification bar can't pull down and home back recent buttons not working.
never buy sony z series most of the phones has display issues i had z3 compact 1st it had no problem but slowly problem occurs your display will go of slowly
sony had made progress in z5 series there arent more display faults in z5series
i have to change my phone display