When I bought this phone in early 2013 - it was a great device. Beautiful looks, blazingly fast, crystal clear display, great battery life and very stable. I thought Sony had finally got its game together regarding smartphones.
And then they rolled out Kitkat on this phone(4.4.2). An absolute unmitigated disaster. Battery life has plummeted to 3hrs, the phone shut-downs and restarts at will. If it doesn't feel in the mood for google-hangouts- shutdown. Want directions to Bear mountain - shut down. Want to call your parents - sorry - shutdown. And the over-heating ! On so many occasions I have had to take it out of my pocket and put it in the fridge to avoid scalding. The only way I am able to use this device is by re-installing the OS using PC companion on a bi-weekly basis and starting from scratch. Basically, this is how I spend most of my Saturday mornings.
Now, I understand that bugs happen. But the awful part of this whole thing has Sony Support's attitude to this. Basically boils down to "Yeah, we know the system is buggy. Now, suck it up buster and stop whining". At least do me the courtesy of rolling back to the older factory installed Android ... and doing it in a reasonable time frame without expecting me to part with my $600 phone for 3 weeks. Or give me a loaner phone while this one is the shop. It is unacceptable that I need to buy another phone while Sony fiddles around fixing their mistake.
It is this irresponsible attitude and fecklessness that has convinced me to never buy Sony again.
Does anybody know where to find a tempered glass screen protector to ZL? thanks
AnonD-298233, 25 Aug 2014I bought the phone on Jan,14, and loved each and everything about it, the gorgeous screen, the... moreSounds like my Grandma when She was angry :D
and yeah GOOD Story Telling
just Show your warranty,for aftersales services
AnonD-194093, 26 Aug 2014no dear so don't try to be extra smart... i was talking about the side mirror finish...Not sure mirror talking bout, but if owned thus try warranty depart ment?
Xperia ZL has definitely battery problems, mine died after 8 months quite violently, battery swelled and destroyed whole device, I got new one from Sony. After 6 weeks battery started to die even it was on 90% charged, then it was worsening, in few days ending with mobile not working even on charger, just restarting... I sent it for repair, I got same mobile back with changed battery and it is working for now.
Last repair is giving me hope, that next time battery dies I will just buy new one and replace by myself.
It's pity that such nice mobile is hampered by such problems.
CAli, 25 Aug 2014Side Mirrors??? Are you talking about your Car?no dear so don't try to be extra smart... i was talking about the side mirror finish...
Benjamin, 23 Aug 2014My ZL is 10 months old. I have the same problem as you. But only the top part of the plastic d... moreexactly the same issue... is there anything i can do to fix it because they are making my phone ugly...
AnonD-298233, 25 Aug 2014I bought the phone on Jan,14, and loved each and everything about it, the gorgeous screen, the... moreWow... Incredible story!
You sure have cash to burn, also i dont understand why people are posting these issues since they should be contacting Sony Warranty ASAP!!!
I bought the phone on Jan,14, and loved each and everything about it, the gorgeous screen, the slim bezzels, it was a head turner for sure, but just after SIX months it suddenly died.
Then it would only turn on when charging, as soon as you remove the plug, it would turn off.
I took it to the service center where they made me wait for an hour only to say my invoice was incorrect as it had no IMEI no. on it. I went back to the SONY Centre give them ashout, got new invoice ...
now I am back to using my NOKIA 1100 as I am typing this.
Makes me think that its been 11 years i am using this phone, and my 26000 INR xperia Z gets dead in 6 months.
Where is the smartphone world going? or is it just sony?
I HAVE SONY ZL PROBLEMS, 3 TIMES IN A YEAR!!! come on... My ZL is 12 years old now. first, A month after i bought zl, i have shocked, my phone suddenly dead!! ( Yeah I've been written bout that in this forum, just check it guys) So i went service center in Bandung Indonesia. they said there's an issue with the battery. about a month my ZL got service. after i got my ZL back, there was another crack. there's a black spot on my camera! its like stuck on my camera's lens. so i go to sony service center again to complained bout that. and now, after about a year, my ZL Get me shock again!! its start on yesterday afternoon. after i took a picture with my ZL and i wanna review the picture, but it's suddenly off!!! the screen going black and shutoff! and its not because my battery was low power, its 70%!!! so how come my phone dead?!?!?? then i try to charge it (like what i do now with the phone). when charged, my ZL can run properly, BESIDE i cant open the album menu, i cant open bbm application, i cant open and connect to Facebook application, there several things that i get know cant work properly!!! when i unplug the charger, my ZL goes down, dead!! its cant power on although the battery power is 100%!! is my zl battery serviced with recondition battery'?!?!!! today im gonna check and shout (maybe with anger) complains my ZL issues!!! its so ridiculous, Sony ZL is premium phone with high price! but why its easly broken?! i have android phone with low specs and low price, it's about a quarter of ZL's price. but till now, its been 2 years, nothing happen, its still work properly!! its hurt me much, i cant believe it's happened again with my zl!!! oiya, Sony has BAD after sales product by the way!!!
I HAVE SONY ZL PROBLEMS, 3 TIMES IN A YEAR!!! come on... My ZL is 12 years old now. first, A month after i bought zl, i have shocked, my phone suddenly dead!! ( Yeah I've been written bout that in this forum, just check it guys) So i went service center in Bandung Indonesia. they said there's an issue with the battery. about a month my ZL got service. after i got my ZL back, there was another crack. there's a black spot on my camera! its like
AnonD-194093, 22 Aug 2014i have purchased this phone 8 months ago since then i faced no issues regarding performance bu... moreMy ZL is 10 months old. I have the same problem as you. But only the top part of the plastic dropped off. I threw that away since it can't be fixed. When that plastic strap drops off, you will see shiny purple patches along the metal frame of the phone.
i have purchased this phone 8 months ago since then i faced no issues regarding performance but these days i am facing an issue that the side mirrors are getting damaged as they are getting unstuck so don't know what to do... any help???
tried to play a full hd movie on the phone . its lags . then i tried playing the same movie thru ms player. it still lagged