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Early adopters see cracks in the plastic around Microsoft Surface Duo's USB-C port

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Peter 06 October 2020

Microsoft Android

The Microsoft Surface Duo is not the most durable phone in the world and it’s basically impossible to repair. So, hearing that the design is flawed adds insult to injury – several Duo owners are reporting that the plastic around the USB-C port has cracked.

Each half of the device measures only 4.8 mm thick while a USB-C plug is 2.6 mm thick, the whole port is slightly thicker than that. This doesn’t leave much on either side of the port, so the plastic is razor thin (and clearly not very durable).

User photos of cracks in the plastic around the USB-C port User photos of cracks in the plastic around the USB-C port User photos of cracks in the plastic around the USB-C port User photos of cracks in the plastic around the USB-C port
User photos of cracks in the plastic around the USB-C port

Some users say the plastic cracked while they were plugging in the charging cable, other say it happened in their pocket. Folks at the Surface Duo sub-reddit are discussing magnetic charging cables that will help avoid plugging and unplugging every time the device needs to be charged.

For now it appears that this is just a cosmetic issue and the port itself continues to work fine. Still, not a good look for a $1,400 phone.

Source 1 | 2 | 3 | 4 | Via

Related articles
  • The Microsoft Surface Duo found impossible to repair The Microsoft Surface Duo found impossible to repair
  • Microsoft Surface Duo teardown shows what it takes to make a thin dual screen device Microsoft Surface Duo teardown shows what it takes to make a thin dual screen device
  • The Microsoft Surface Duo is now available in the US The Microsoft Surface Duo is now available in the US
  • Microsoft promises three years of Android updates for Surface Duo Microsoft promises three years of Android updates for Surface Duo

Reader comments

M
  • Mario
  • 0p}
  • 12 Oct 2020

Except for their cables which break 3 times faster than the cheapest usb cable u can find.

  • Reply
?
  • Anonymous
  • YQu
  • 07 Oct 2020

The build quality on all iPhone models are on sale currently are actually pretty perfect. Even the base model, SE, has a metallic port.

  • Reply
P
  • PepperPot
  • qD0
  • 07 Oct 2020

What does the design approach of a split screen vs. a folding screen have to do with cracks around the USB port? Furthermore, if not for the screen's inability to fold completely, the Fold would look more like the Duo based on Samsung'...

  • Reply
  • Read all comments
  • Post your comment
Total reader comments: 32

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