I really like this phone. Feels and looks like a quality product. However, I have noticed recently the phones keep rebooting itself for no reason. can be very frustrating as can happen any time ( even whilst making a call). Anybody got any ideas why this could be. The phone is just over 18month old
andy, 27 May 2018bro, speak to alcatel ( the Vodafone Manufacturers)TCL is the manufacturer...
Unfortunately, my SP7 went into 'bootloop mode' 3 days ago. Fortunately, there's a 24 month warranty in the UK and it happened 6 weeks before the warranty runs out.
Usually I change phones after a few months of use as I just get bored and want a new one... I kept only 2 phones longer than a year and both developed faults. One of them is Moto G2 that served as a backup phone - faulty RAM after 15 months. There was only 1 year warranty so sold as faulty for spares / repair. The other one is Vodafone SP7 - bootloop after 22 months, sent for a warranty repair. After short online investigation I suspect faulty motherboard but I'm waiting for news from Vodafone service center.
I take care about my phones and never even dropped any of them but looks like these days modern phones are not designed to last longer than an average 18 or 24 month contract. Moreover, I have returned a dozen of smartphones straight away after purchase as they were already faulty as new. That is really sad...
This is easily the best phone I've had. I did get the bot loop problem a year in and VF replaced it immediately no quibbles. Even today its more feature rich than some of the medium to flagships phones out there. Initially I'd chosen an S6 but swapped it within 30 days for this because it was a better featured phone. Only bug for me is it's stuck on Android 6 Marshmallow and I frequently use Android Auto. On this release the USB is blocked until you manually enable it, twice, which you really dont want to bother with when getting in the car. But this is a Google mistake. No upgrades are likely.
Hi people I'm a platinum 7 user and a Vodafone customer for 18years when I got this phone the screen had a green and then white line down then it went off Vodafone sent it of for repair under warranty, l have had no issues at all since it's one of the best phones out there 2k screen stereo speaker's and so on.
Good day Vodacom.
I am very, very disappointed. What a pity for Vodafone.
This is a review specifically aimed at the Vodafone manufacturers. I chose this phone on a contract simply because i was happy for Vodafone to enter into this market segment again with a proper SMART smart phone. I liked the feel of it, it performed perfectly, at the same level as other phones in the similar bracket of smart phones. I was happy with it, at first. But, and then a BIG BUT... 6 - 7 months into my two year contract the phone started giving problems. The very slick appearance seems to be a big disadvantage because it so easily slipped from my hand and fell. Later i discovered a little crack in the corner (the phone worked perfectly for a few months after that), which in the end rendered the phone, according to Vodafone Head Office to be too expensive for me to repair and thus let me without a phone. The phone also started to restart itself when i opened the camera, or wanted to watch a video clip. This could be the result of a faulty battery (only to find that the battery cannot be separated from the phone).
The same happened to somebody else with the same phone. The damages on the other phone was not that much, but the reply from Vodafone Head Office was exactly the same. If it was a bad feature on that particular phone, Vodafone Head Office could offered to, at first admit the fault, and then come up with an affordable solution so as to keep the trust of its users (such as myself and others who use Vodafone Platinum 7 that also expressed their disappointment on this web site). But we are being let down and never to return back to Vodafone. (Thank you to GSM Arena for this opportunity to air our honest opinion)
But what made me to be so much disappointed is that i sit with a two year contract with Vodacom but without a phone. I tried to support Vodacom and Vodafone (for many phone users it is in effect the same company), but is seems as if they are not interested in supporting me. The cost of repairing the phone equals to that of a new phone, which forces me to go back to the trusted brand names, AND tell all my friends and family members about my bad experience with Vodafone (they will ask me about my Vodafone, what will i tell them other than the truth?). I wanted to promote the new comeback of Vodafone, but it blew up in my face.... What a pity for Vodafone. I think it will by worth my while to file a complaint with the Ombudsman in this regard.
Keith, 16 Jul 2017For no apparent reason my voda smart platinum 7 mobile is resetting when it deems to. I did so... moreThis is a known issue, it seems that this phone has an issue with the motherboard. You'll have to take it to the voda store for repair
Don't buy this phone. Multiple cases of rebooting loops after 6 months to a year of use. Same happend to me and the smallest dent or scratch will make vodafone say it's out of warranty. And because it's a vodafone only phone no one else can repair it. It would have been an amazing phone. But this issue just renders it as a terrible product that will leave you stranded without a phone and a 2 year contract.
I have to say this is the worst phone i have ever had, I really regret getting it. Unfortunately I'm stuck in a 2 year contract with it. Its already been into the repair shop because I couldn't make calls, the photos were terrible quality, I couldn't get on the internet. It would dial other people while I was in the middle of a phone call. All of this by the time it was 6 months old, I was given a new sim card as they couldn't tell me what was actually wrong with it. Now I can be seconds into a phone call and it will just cut me off. Absolute rubbish!!!!
This is probably vodafones best phone....but theres no updates whatsoever. Yes the update button is there, but its function has the same use as north korea to the rest of the world. Can it be...theres a 73.4mb update...bug fixes...nougat?
Terrible Phone. steer clear. The back camera lens glass cracked in the first week. And this voided my Vodafone Ireland warranty when the main circuit board failed after 6 months. And Vodafone Ireland and their repair contractors won't confirm the reason for the main board failure so I can't claim on my insurance as they need a reason for the cause of loss.
Steer clear of Vodafone Ireland
For me its an hidden gem.
Front facing stereo speakers, QuadHD OLED display, ARM A-72 cores for fast single-thread performance, fingerprint sensor, 32GB ROM and 3GB RAM. One cannot find many devices with these caracteristics. (doubt me? go on phone finder and activate "OLED display, stereo speakers and fingerprint sensor". Spoiler: there's only 15 devices.)
The build quality is good, feels like a premium device when holding and using.
The OS is clean, almost vannila android.
The downsides: not so premium cameras and OS doesn't upgrade.
For the price this device is unmatched. BlackBerry DTEK60 is a good alternative, packing the same features but for an higher price.
PS: I might be lucky since im not experiencing any battery problems that other people complain.
Worst phone I've ever had, camera is poor quality, has to be turned on and off to change over from WiFi to mobile data, slightest knock and it cracks. Got this phone based on reviews from tech geek sites on contract 12 months ago and it fell off the sofa onto wooden floor and smashed into a million pieces, so had to go back to old phone. Trust me this phone is nothing like the branded phones.
A budget phone that looks and feels, and for me,performs like a flagship model. I've read somewhere that it isn't fast enough for intense graphics gaming. I don't play those sort of games, so can't comment. The most graphically intense thing I do on it is watch Netflix and stuff in the BBC iPlayer. It's well up to that task. The sound quality without any external speaker or headset is the best I've heard. Handles online banking, spreadsheets, docs, pics, movies very smoothly. The camera is fine for me, but it might bother some that there is no auto focus. I love it.
AnonD-703115, 25 Sep 2017Smashed the screen and no where can seem to supply screens to fix it... Vodafone want £9... moreFor screen try the alcatel idol 4/4s android and wondows model screen, both the vodafone and alcatel is TLC Brands!
AnonD-703115, 25 Sep 2017Smashed the screen and no where can seem to supply screens to fix it... Vodafone want £9... moreTry alcatel idol 4/4s android and windows model screen. There is a seller on ebay!