Please be informed that I have purchased a Xiaomi, Mi 11X, Black (6+128), IMEI S/L No.: 868494052593510, on 14 August 2021 from MI STORE ELECTRA MOBILE, Shop#35, Level#01, Block: B, Bashundhara City Shopping Mall, Dhaka, Bangladesh. Attached is the Invoice/Bill for your reference. After purchasing and completing the setup, I discovered that, while an incoming call is ringing, the mobile set doesn't respond to appear the caller info as well as doesn't show any option to answer the call. Even sometimes, the screen appears blur or became dark while operating. I reset the mobile set thrice, though didn't work after that!
On Friday, 24 September 2021, I took the mobile handset to the Authorized Service Center, Panthapath Goodluck Center, 2nd floor, 151/7 Green Road, Panthapath, Dhaka, Bangladesh. After checking the handset, they told me that it needed to be flashed and reinstalled the operating system. It seemed like they are unaware about the solution, especially the horrific behaviour of Mr. Sanjoy Sarkar, who served me there! Still the problem persists to use the set!!! Recently, the operating system of the handset has automatically updated to MIUI Global 12.5.5, and once another problem is being shown that the handset became hang especially when I play only the game, Candy Crush Saga, by the handset.
Once again I called your Customer Support Center today on 12 October 2021 to the +8809612942664 number, but they advised me to go physically to the authorized service center without giving any solution!
Please note that I am a regular user of mobile phone transformed from iPhone to Android operating system after a long time, where I installed apps available in the Play Store and always avoid to install third-party software.
Without finding any alternative, I am whistleblowing against the service and system that prevails in Bangladesh to avoid any embarrassing situation in the future. I believe that you are maintaining proper conduct to address the issue as Xiaomi has its reputation.
Anonymous, 15 Sep 2021If you got answer, help me too. I am also confuseBuy 9r,first the camera is bogus on both phones infact you may get better photos especially at night with 9r, ultra wide is better on 9r,speakers both have stereo,5g bands both are useless,faster charging on 9r,display is same on both,if you only want sd888 then there are cheaper options or iq007 legend is way better than both of these in terms of price to feature ratio.you can also stretch your budget and buy s20fe5g,x60(no dual speakers, primarily for best camera in this price),mi11xpro is not worth 40k at any given point for any feature
Adithya Arun, 16 May 2021Mi 11X Pro OR OnePlus 9R??? 🤔⚡If you got answer, help me too. I am also confuse
Abhishek Askganedha, 26 Jul 2021Yes you are right. Moreover there are other bugs too 1. Proximity sensor is weird.does not wo... moreNot worth to buy this phone. Contact details not coming. Over heated. Battery backup is not upto the mark. Over all unhappy and made big mistake with this investment.
Liked: SD888 Processor, Celestial silver color,Day light camera pictures, Stereo Speakers, Amoled Screen..
Disliked: No OIS in camera for 40K price,Display Auto brightness not well optimised,Haptic feed back vibrator is bad, Display color tone turns lighter yellow warm instead of white,no in-built call recorder option..
Hack, 31 Aug 2021I'm facing issue with the camera qualitycamera is pretty average. Close up shots of stuff do not come clear.
Abhishek Askganedha, 26 Jul 2021The syncing of Gmail is not in real time since last update of 12.5.2 It's not real time on my HTC 11/Android 9.0 too. Maybe the app is bugged?
The syncing of Gmail is not in real time since last update of 12.5.2
nkk123, 25 Jul 2021i recently purchased mi 11x pro 256gb version and am facing major issues with proximity senso... moreYes you are right. Moreover there are other bugs too
1. Proximity sensor is weird.does not work at times
2. Dual paytm does not work
3. Auto brightness very slow to react and takes hell lot of time to adjust
4. Speaker volume now is down after 12.5 update
5. Peak brightness is not 1300 nits as claimed.
6. Battery drain is rally high
Overall this is just a hardware phone with no optimisation. Not worth Rs 42000
Should not buy till the company fixed these issues
nkk123, 25 Jul 2021i recently purchased mi 11x pro 256gb version and am facing major issues with proximity senso... morei also faced this ultra sonic sensor problem in Redmi Note 10 pro "screen goes black during hearing voice notes on whatsapp and voice only comes via earpiece, second problem is during video calls the other person does not listen my voice properly." Its a hardware issue not a bug. finally I claimed it on warranty and now I waiting.
i recently purchased mi 11x pro 256gb version and am facing major issues with proximity sensors
1. whatsapp audio does not play properly since the loudspeaker automatically shifts to phone speaker as the screen goes black.
2.if you are lying down and using the phone, u cannot make the screen turn on to use the on screen buttons.
3. randomly the VOLTE sign on the task bar vanishes for both the sims. voice quality also deteriorates once this happens. I use airtel and voda networks. never faced this issue with my previous phones.
4. No nfc. Xiaomi calls this phone flagship and does not add NFC.
i paid INR 42K for Mi11x Pro and such issues take the charm off your purchase. SD888 made me purchase this phone and hope these issues get sorted asap.
Don't buy this phone the proximity sensor bug is irritating for me and calling is the most important function on a phone. No idea if it will be ever solved.
Oren, 05 Jun 2021What's going on with the sd card ?? Why they dropped it from their devices?Less hardware to add in phone for cost cutting
Gagi, 16 Jul 2021Is there a green tint issue on Mi 11x like on the Poco F3?There are no such issues. I'm using it since a month + it's worth every penny. I love the experience and a Big Go Ahead from me.👍🏽👍🏽👍🏽
Anonymous, 24 Jun 2021I found this phone only on india amazon but im from outside, is it too difficult to import?It is sold as Mi 11i in Europe.