How Xiaomi has taken me for a ride (an expensive one)
After much research I ordered a Redmi 2 Prime from the Mi India website on 1st Nov.
I was a little hesitant because I read online that their customer support is one of the worst in the cellphone business.
But since I had seen many friends using the phone in China, I decided to go for it.
Also, I needed the phone asap so I didn't opt for the discount scheme (500 off Diwali sale) or any other E-com website
I was pleasantly surprised when it was shipped and delivered on 3rd Nov.
Immediately after opening the box, I found the speakers to be non functional. I.E. no sound of videos/music/ringtones etc. That is when my surprise turned to horror and shock.
So, I sent them an email immediately on the 3rd November stating the problem. I received no reply and every single email bounced back.,
Finally, the next day I was able to get through to the helpline number after trying atleast 70-80 times.
The call center employee, Ms. Shivani, directed me to do various hardware tests and concluded I had to go to the service center.(Complaint No. 707815)
My wife had to skip work and had to travel to the call center and spend 4-5 hours commuting and waiting in line.
The gave me a copy of the work order which I had to scan and email them to get a replacement.
Again every single email bounced back.
That's when I got miffed. I facebooked and tweeted Manu Kumar Jain, Xiaomi India and every single Xiaomi person I thought would help.
Then I called up the call center on 7th Nov and they said we will email you with details about the replacement.
So, this is what i felt happened here.
Xiaomi, for blocking my order in the higher price category, immediately ships me a faulty phone.
Their "policy" only guarantees a replacement if there is a complaint within 10 days.
So, now they are sitting pretty with my money and I am sitting furious with a phone that I can't use.
Taking into account the time and costs I spent emailing/writing/calling these guys and my wife skipping work, travelling and wasting a day, I would not recommend anyone to buy a Xiaomi product.
You would be better off going for a better, more well known brand.
Because If its Xiaomi, its all BUYER BEWARE!
Anonymous, 06 Nov 2015My rear camera is not workingMy rear camera iz nt wrking.its out of focus..the picture is blur..
Lenovo A6000 plus or Xiaomi redmi 2 prime suggest me which phone to buy i am confused help me
AnonD-461790, 04 Nov 2015I'm feeling great to use this mobile. The features of this mobile are really great. The camera... moreThe best phone in budget I have never use phone like this its a 10 out of 10 product.....woh woh
kiran, 05 Nov 2015 I am also face the same internet problem......... pls guys help with out its only a demo peaceon th internet ..y you people will write silly things here.dont u know how to use a phone,unnncesraliiy your are buyinhg the phone..by sseeing your comments lot of people are losing this good phone..
kiran, 05 Nov 2015 I am also face the same internet problem.........
pls guys help with out its only a demo peaceOnce try to activate data connection for app.
Go to security app > data usage > restrict data use. U will see list of app. Now make every particular app able or disable to use data snd wifi. Green allowed, red restricted to data use.
This is not good , 05 Nov 2015This will happen when you buy such cheap phonesCheap yet best phone I am using it there is no problem with performance heating problem you keep it updating it will solve
Hi friends. My redmi phone take about 2-3 hours on full charge. Can anyone help me to solve this problem?
I really don't understand this overheating problem. Mine works perfectly, even tho its the Chinese market version that i have, and consequently has worse signal then the normal ones my colleagues have. My only gripe is the non back-lit capacitive keys on the front. The screen is nice, the camera is good and the phone is snappy and responsive. I've switched from a S4 (i9505) to this , im not regretting it.
AnonD-293696, 20 Oct 2015Plse help me redmi2 prime heating problem how to solve Heating prob
Riddhi, 04 Nov 2015Unable to connect Internet and fb and other apps what to do..??
Can anyone suggest?? I am also face the same internet problem.........
pls guys help with out its only a demo peace
I've used this Redmi2 prime since 3 months.. No lag.. LIL Bit heating... But awesome phone... Very good
AMAN Khan, 04 Nov 2015There Is No Battery backup.can anyone tell me what to do.Just reset your phone
AnonD-347685, 05 Nov 2015hello friends , can anyone help me know if it plays FM radio without headphones well ?No
Redmi 2 prime is awesome phone under 7000 with phone there is no issue and battery backup is super and all other features are nice