Anonymous, 12 Sep 2016After only 4 days mine has stopped charging..... Worst investment I've made! $200 gone to th... moreThe carrier's are required to offer a replacement inside of 7 days for this wireless provider. They likely won't do it without a receipt, but even non corporate stores have to do this for the wireless provider that sells this phone.
I have Cricket and was using an ATT Note 3 until I broke it. I needed a phone and didn't want to wait for shipping and finding a decently priced Note on Ebay, well I decided to go with this phone, my own fault for not reading reviews and doing proper research. It was an impulse, I needed something, and it had a nice large screen, which it is very nice. I have 2 major gripes with this phone, which isn't many, but enough that I have recently bought a new phone, and this one I will give to my girlfriend that has a Moto G2, so an upgrade for her. #1. There's no way to shut the start up jingle off. This is a MAJOR issue because of #2. The phone has to be rebooted EVERY DAY, every 18-24 hours. I have never had a phone that needed this. If you don't, apps will just stop and then never work again, and if you try to open a new app, it will not open. So for example, I use SKYPE very heavilly, if I don't reboot the phone and I don't know that the system has hung. The UI and system WILL be active, and will respond, just apps won't open or function. So the phone will seem fine, but no Skype messages will be coming through. So then I have to reboot, which brings me back to issue #1. The jingle cannot be turned off, muted, or volume decreased, so it's very distracting to people around me when I have to do it, and I try to muffle the sound as much as possible. When at work, I wrap it in a sweatshirt and toss it in a file cabinet until it's done.
Overall, it's a nice phone aesthetically, I like the idea of the large phone, however it fails in every day application, which in this day and age, there's no excuse for that.
Anonymous, 03 Oct 2016Video will not load just skips to the end junkMy ZTE grand x max 2 won't play videos either skips to the end and phone just shuts off and comes back on even when I'm doing something wish I would have never bought this phone
This phone is a total waste of money! The Bluetooth issues are insane, it drops connection when I'm on the headset (have tried 4 of them) the sync system in the car is a connection disaster and the x link in my office Bluetooth works when it wants to. The camera blurs everything after its inserted into text. The phone signal is terrible (no problems with any other phones) as it drops calls constantly. It restarts by itself all the time with no strain on the processor. The factory keyboard is a joke. Battery life is funny compared to my other ZTE phones. The list goes on. Personally guys I don't think an update is going to do anything for poorly used parts. And if they even tried to have customer service an update would have already been out. I got a warranty exchange due to all the problems I was having and the "new one" was exactly the same after a few days of use. I cant figure out why there are not more complaints about this device unless people are staying away from it or just replacing it and not commenting. I replaced mine with the One Plus 3 and it is better but Bluetooth issues still sometime come up. Beware I think the Chinese must use a different type of Bluetooth than others! This will probably make me look at different manufacturers when this new phone is dead! What a SHAME I really like my fist ZTE products a lot........good luck :)
I bought mine for months ago. And in that for months I have regretted every penny I spent on this phone. The camera cannot focus easily unless you have it attached to a camera stand. The Bluetooth keeps having problems. Application memory keeps getting wiped off and the list goes on and on. We all agree this is a cheap phone but you would want to believe ZTE has a reputation to uphold but in this case that's crap. Every last one of their phones I have read comments on they have refused to put out updates which means they only care about selling and making money not the customers or a good name on their products. If all these complaints I put forward on all their models and they cannot take a day to put out updates for the iPhone I wonder why AT&T and Cricket Wireless and other companies are dealing with them. Even the cheapest Chinese phone get updates. There is no quality control no customer service ZTE. Everytime I call their customer service on my problem all they make me do is wipe my phone and restart all over again but that never gets the problem out. If Only They would just write one update to fix some of these problems.
I'm having an issue with the screen locking resetting. I'll set it to lock the screen at 1 min of no activity, and if I press the power button it locks. Those setting last for a while (I'm talking hours), then all of a sudden the phone reverts back to the default, which is locking after 1 hour of inactivity, and the power button doesn't lock the phone. Anyone else with this issue? Other than that, I don't mind the phone at all. Not quite as many bells and whistles as Galaxy or iPhone, but I didn't expect that going in. I do like the fact that there aren't nearly as many proprietary programs preloaded on the phone. Samsung and Apple take 25% of your storage away with useless apps that no one uses.
Cne, 26 Aug 2016Does your videos just skip to the end of the video?? That's what problem I'm having I can't w... moreI have same problem with my ZTE grand Xmas Max 2 have find a fix for it also I can't use google at first I thought it was because I ran out of gbs but it still doing the same thing even when I use Wi-Fi it just start loading but never do
Anonymous, 03 Oct 2016Video will not load just skips to the end junkMines does the same thing.....and I have a ton of Bluetooth issues....
I can't get my powerschool app to work just keeps saying server error. So frustrated.
bmallek540, 15 Sep 2016The phone has some great features. The keyboard is miserable. To get an ! $ %, or any type sym... moreI would try playing with the key board. The one that come with the phone is really fancy or down load google key board.. That one has basic options and maybe more familiar for you to use. But really? Holding the keys to get function that a flip phone did? Lol
Anonymous, 26 Sep 2016Does anyone have a problem when this phone resets by itself cause I do and I don't know what to doMy phone was doing the same thing a week ago while I was at work... I then realized after it rebooted itself on the 4th time that I had set it down with the toggles touching my clip board... As soon as I turned the phone 180 degrees..... Issues resolved... My phone has not rebooted again. The only issues I have had is with the my Wed browser freezing every now and then... Other then that it runs perfectly...
Does anyone have a problem when this phone resets by itself cause I do and I don't know what to do
This Phone is junk! ZTE Grand max 2. Battery
Drain to quickly, bad camera,
video won't play. Dont buy this phone!
The phone has some great features. The keyboard is miserable. To get an ! $ %, or any type symbol you have to hold the appropriate key like with the old flip phone trying to text using a key as much as 5 times can really slow down texting, etc.
I am having an issue with all my calls going to voicemail - anyone know how to change this?
After only 4 days mine has stopped charging..... Worst investment I've made! $200 gone to the trash!