Sloky, 16 Jun 2019Hello all i have problem with my cat s61 when i receive call trough internet (whats up , vibe... moreHi, I had a similar problem, just that no call was ringing. So I contacted CAT and they told me to take it to an authorized repair center, which I didn't do. After it was updated to Android 9 it seems that the problem disappeared and now it does sound when someone calls me.
Thanks Davey. Cat support did eventually respond but the advice given was to reset the settings. It did not work, and my phone didn't even have some of the stated menu options. The fix you suggested did work.
The follow-up Cat support feedback survey was screwy. Question 7 was "If youÂ’re happy with our overall service, please can you give a reason and choose all applicable options below:". But I wasn't happy and couldn't (honestly) tick any of the options, yet I was required to tick at least one of them to move on to the next question. I vented with an email instead.
Thinking back a bit, I tried several times to subscribe to Cat's email list about a year before I bought an S61 but never got any emails.
Why is Cat support so bad? There's not even an auto-responder on new support tickets.
Used to love this phone. Read the reviews to start - not as good as pretty much any other smart phones for speed but conters that with the FLIR. However the issues are now greater than the benefits. CAT help - does not help. Person I spoke said they are agency so had no clue other than the script he was reading from. Shocking was the bill for £14.97 for a 28min phone call their 'no' help centre. Illegal in the UK as premium rate numbers MUST state their charge per minute - they do not. CAT ignoring my complaint for compensation.
Screen is sometimes unresponsive. Battery charging issue - CAT have admitted (sent them a screen shot with the battery % as 0%) it does look like there are issue's with the phone which is less than 6 months old. Stated it will take 7-10 working days to repair but may take longer. CAT refuse to refund or replace the phone - will only see if they can repair it.
Since the Android update - forced, no option for update later, it just did it. Lost all photos from a family holiday. The reason for going on holiday was with family in which 1 member may not live to see Christmas. Some 500+ photo's gone. CAT do not want to help - completely ignoring the issue. Calls drop out or piss poor signal - talk but only hear every 3rd word. CAT ignoring this issue as well.
The company - Billett have outstanding charges against the company. Made some £35million loss last year. It's got so bad I'm only left with legal action - I'm left with a phone that doesn't work and a company not willing to sort out any of the issue's.
The phone has problem charging, even though I only used the original adapter. Been in a warranty repair once, and after 2 months it happened again. Never expected THAT from a rugged smartphone.
Since the android 9 update the S61 (about 1 weeks ago) the phone functions do not work for a lot of peoples. The Cat support does not help me! Need to buy a new phone and thermal cam (about 1000USD)! The Cat support reaction:
"I can understand that this is very frustrating for you and please accept our apologises for the inconvenience this has caused i can confirm that we are working on a fix for this but are unable to give you a specific timescale as to when this will be available."
Where is the warranty? Cat Phones are violated the European Union laws.
The Cat support can't repair my phone, and absolutly not help me.
Vesboy, 13 Oct 2019Since android 9 update, reception issues and calls drops all the time.one more thing, flir must have all permissions selected to start working properly
I have the same issue with the signal 📶. And many people in "xda" are posting about the same problem. No move from "Cat". I already contacted them and they answered they are escalating the issue to the technical department. I don't think they will do much if we all don't contact them. I encourage you all to contact them with the problem and threatening to give back the phone as it is still under warranty, like I wrote them too
Since android 9 update, reception issues and calls drops all the time.
So I enjoyed my S61 till October 2019 because at that time software update came out and fixed few things for me, like now GPS doesn't glitch out anymore and mystic battery drainage of GPS is gone but now the coverage alll the time drops and i can't reiceve or make calls. I already tested other phones to make sure if it's not the local mobile provider fault.
kestismax, 06 Oct 2019After the update to Android 9 Pie - the phone lost connection and mobile internetSimilar issue here. I loose internet and cell service all the time and can't make calls.... the main purpose of a phone
Ian M, 06 Oct 2019About a week ago my S61 upgraded itself to Android 9 and it broke the FLIR app. When I now try... moreSame for me. The lousy CAT support did not answer for a week, not even sent a confirmation for my request.
After second time contacting them the told me to soft reset (small button und the SIM-card cover). If it does not work, factory reset. BOTH DID NOT WORK.
PS: the softreset, i guess is for nothing as long as you can access the phone and simply restart it.
The factory reset nerfs because complete new setup mandatory. Such fools this was my last CAT device. Manly because of very bad service.
Also because the S61 is not sadisfing. The distance laser is Kindergarten. Missing fingerprintsensor and wireless charching. Not rootable. Even with pm uninstall through ADB shell it is not possible to completly remove the google search bar.
How really needs a FLIR cam I reccomend to buy a stand alone flir cam like the FLIR C2 or C3 and any other phone.
Ian M, 06 Oct 2019About a week ago my S61 upgraded itself to Android 9 and it broke the FLIR app. When I now try... moreGo to settings - apps - myflir - storage. Clear the cache and storage. Open the app again. That's how I fixed it.
After the update to Android 9 Pie - the phone lost connection and mobile internet
After the update to Android 9 Pie - the phone lost connection and mobile internet. Very bad situation ☹️
About a week ago my S61 upgraded itself to Android 9 and it broke the FLIR app. When I now try to use the IR camera, the app goes through the calibration then does nothing more. I have not had any response from CAT support.