i started getting notification of a software update around 26th October. As my J5 is rammed with loads of apps it took me a bit of time to free up the space. took the update and a day later I received another software update. I had to clear another load of space and took update again on 30th October. 1st November I received another software update.
What the b****y h**l is going on !
Hey guys, for all those who are stuck on the 'Checking info' bug, I might've found the solution. I've tried everything but only this worked out for me. So, here it goes:
1) Backup your phone data to you micro SD.
2) Turn it off. Remove your SIM Card(s) from your device. Put the battery back in phone.
3) Turn it back on.
4) Apply factory reset through the 'backup and reset' option in 'settings'.
5) Wait until it reboots as a new device.
6) Choose your language. Then at this point, DO NOT CONNECT TO YOUR WiFi ! SKIP THIS STEP WITHOUT CONNECTING.
7) Similarly keep going through all the initial setup until HOME screen comes. Go to settings and connect to your WiFi.
9)Now you must enable installation from 'Unknown Sources'. You will find it like as follows:
Settings>Lock screen and Security>Unknown sources>Enable
10) Now comes the main plot, through your in-phone WEB BROWSER, go to: www.apkmirror.com
11) Find and download Hola VPN. When it asks for permission choose 'ALLOW'.
12) After it downloads, open and run it. When it installs tap it.
13) And here you go! Open your Google Play store through Hola app and login through your previously stuck Gmail account! Install each and every update from there onwards. When it all completes, then you may switch Hola off.
Bear in mind some apps are a bit buggy and may require Hola to configure, but after configuration you can always turn off Hola and use apps through your normal WiFi connection.
P.S Insert your SIM now after this all by turning off your phone and then turning it back on.
Glad to have helped. With love from Pakistan :) Wasalam!
I moved every app to my SD card and disabled some apps to free up enough space, then the install/ download started but it stopped to say that I needed another 1GB of storage on my phone for a 900MB update even though theres plenty of space!!! :(
Updated yesterday to Marshmallow here in Pakistan. Now can't connect to any Google service. Can't even open Facebook. WTF SAMSUNG FIX THIS SHIT
Was anybody warned that they had to back up etc the first I knew about it was when it said downloading software update. Now the phone is useless!! What a C up ....
So who is at fault here Samsung or Google or both? We are the innocent ones here .Just wanting a useable phone.
No play store now ,to reinstall removed apps as space needed for the update. Can't view recorded vidio .NO DOUBT there will something else not spotted yet
Original Samsung Galaxy J5 is now receiving its Marshmallow update J500H in all
Its booooring updation cant working properly
Lollipo 5.1.1 was perfectly work
Updated my J5 earlier today, and so far its working perfectly with all apps working as before.
updated yesterday after removing just about all apps and uploading photos to cloud as it kept saying there wasn't enough space, I wish I hadn't updated. Even after a factory reset I still cannot access google, managed to get some apps back on but cannot access facebook. wish I had never had updated!
3din, 29 Sep 2016Nice update !after i update my galaxy j5 to android version 6.0.1 and try to reset my phone because all apps are not working. but after resetting it i was stuck at the checking connection and cant sign in my google accounts somebody please help me
absolutely shocking!!! no internet, cant access google play, facebook, or any other google apps. but it also seems to be very intermittent too. Can use it at my mums as managed to use google play and upload facebook and messenger yet back home it fails again, it also works ot some degree in the shops yet they dont know why, comeon samsung get and sort it or are you going to be paying the internet on pur phones for nit whislt you sort it out
LcooperS, 28 Oct 2016Mine is the same. Cant connect to internet any more. Stupid update! Im so annoyedWhat region are you from. Did you try to reboot it. if it doesnt work go to a samsungs service center complain for it.Sorry bad english
VeryFedUp, 26 Oct 2016I updated my J5 yesterday and after that could not access my google account, play store etc. I... moreMine is the same. Cant connect to internet any more. Stupid update! Im so annoyed
I updated my J5 yesterday and after that could not access my google account, play store etc. It just kept saying "Error, sorry something has gone wrong, please try again" or somesuch. Tried everything and eventually a factory reset- still won't work and now because I can't connect to my google account I can't set the phone back up so now have no phone even for texts and calls. Very fed up indeed!