Peibol, 22 May 2022It looks nice, the performance is good and the camera provides really nice shots. BUT don'... moreThat really isn't right! As you say, it IS a manufacturing problem - in very basic consumer terms from a legal standpoint it is a faulty item so should be replaced. They also had low interest for this first version of the z flip so they probably have heaps and should just replace it.
Try again or escalate that one, if it is the same green screen problem I had. They replaced mine (this was a year ago).
Peibol, 22 May 2022It looks nice, the performance is good and the camera provides really nice shots. BUT don'... moreI could not agree more the phone is built to fail and they do not provide reasonable warranty support.
It looks nice, the performance is good and the camera provides really nice shots. BUT don't buy any foldable smartphones. After less than a year, the folding part of the screen suddenly just broke up for no reason but just the normal use of the phone (normal fold-unfold usage). Also, a vivid green always-on pixel appeared on the screen. They told me the warranty didn't cover it, even though it was clearly a factory problem. Never going to buy any Samsung device. What a horrible service! You spend a lot of money on it and you receive a very low class service. If they want to compete with Apple, they should learn from them.
Grace, 23 Jun 2021Had no issues with it until a few days ago. I have never dropped, hit, or misused my phone. Ju... moreThe screen was lifted more like the plastic panel was hardened, when close the lid, the panel can't accept any strain anymore, yeah the risk of using this phone can't be deny even use it with care and love
Luckily if anyone who use it only leave some fold mark at the middle than cracked, but i guess the fold mark can be a sign that panel more prone to crack
Amrmorsy, 28 Oct 2021Personally, I have a very bad experience with the Z flip &st generation,
I bought a Z F... moreIt seems the center joint part is not much flexible than first time, seems the plastic is hardened and less elastic by the time, some phone leaving the fold mark, some cracked, and some having dead black oled pixel
So the best theory is more using it cause more strained to panel and faster damage
Anonymous, 14 Feb 2022how long will you continue using a phone, 2 or 3 years?Altough you may use the phone for short time, BUT any damaged part will ruin the second price, remember android secondhand price drop faster than iphone, and damaged part especially the screen make it fall more or no one want to buy it
Grace, 23 Jun 2021Had no issues with it until a few days ago. I have never dropped, hit, or misused my phone. Ju... moreWhy people take this kind of phone I don't understand. Flip display is not long-lasting . People are totally fool
I just found it for $150. Should I buy one or wait for the S22?
Thanks but no thanks I will stick to my midrange phones, you cannot trust warrantees or guarantees with any phone company, at least if I lose out its not a hell of a lot.
Johnjohnthereviewer, 29 Jan 2021I don't know if anyone will read this but I am so pleased with this phone. This is an exc... moreThank you.. just what I needed cos I saw so many negative remarks about it but this was just reassuring.
Slinty folded arms!
Personally, I have a very bad experience with the Z flip &st generation,
I bought a Z Flip since almost 15 months, and currently the screen is partially damaged at the flip joint location
I believe that Samsung needs to defend your patent of flipping technology
The screen cracks in the center just in the folding area. The Samsung customer services told me I have to pay for the repair because it have a little scratch on the back.
It's a great phone but the battery sucks!!! i thought that is was worth it but, no!!
No SD Card Slot, No Headphone Jack= No Way!!! Stay away from this phone.
Unhappy customer- With deep regret and sadness i want to share my grief in buying Samsung Z FLIP mobile. The mobile was bought keeping the Trust on 'SAMSUNG" brand. I have bought my Z flip with above code during Nov 2020, lately after a few months the mobile started developing a crease on the flip area. Since i was out of town when i came back and confidently went to your service center to give the phone to their Service center as the phone is under warranty. To my surprise the Service center took my phone saw something in front of me and straight away created the Service order reference which mentions Remarks as- Broken Screen with Dent to which when i oppose that it’s the crease on flip and not broken the representative told me - don't worry since the mobile is under warranty we will check and get back to you. Neither I have signed the service order nor he has insisted to sign acknowledging the remarks they have made on the service order. After few days when i have followed with service center on their contact number it gave me shock of my life while i was told ‘that in order to continue with your repair registration, please confirm your acceptance for the estimated repair’. I was like what??? First of all No one from their service center even have the courtesy to call me and inform me the status on the phone? Secondly, its me who followed for my phone status and then the representative gave me shock while letting me know on agreeing to repair cost of AED:2055?? i.e 80% cost of the mobile i bought for, Seriously?? to which i than raised the complaint explaining the whole scenario to other representative who was kind enough in registering the complaint and told me that someone will call in 48 hours. With another shocker one representative called me now and he is also giving me the same explanation that the phone is misuse it has dent and some unjustified explanation to which i just denied and told him the mobile has visible crease on the fold itself and there is no sign of breakage anywhere on the mobile. And my experience has been worst. Finally, he is asking me do i accept the repair cost of AED:2055 to which i certainly said NO. I need the clarification from your service center what is the definition of BROKEN (meaning in dictionary- BROKEN-having been broken) Screen and DENT-( dictionary meaning DENT-a slight hollow in a hard even surface made by a blow or pressure) and how differently SAMSUNG means those? Just to let you know my budget was allowing me to buy any other better brand product when i have selected to buy a Z flip putting that TRUST on SAMSUNG. And today i regret 1) No professional care from service center 2) Unprofessional and biased explanation from service center and lastly 3) making customer unhappy. Through, this channel my only request Please be aware when you are planning to by Samsung Z flip mobile. Kindly refer to Warranty T&C carefully before you put your hard earn money buying luxury mobile. The Z flip mobile which i bought 8 months back with one year warranty, it started developing the crease from the middle area where it folds and this do not cover under Samsung normal warranty of 1 year. As per their service center they will tell you its as 'MISUSE' and it does not cover under warranty and will tell you to get it repaired with charges . So please be warned and be cautious and spend your money where its more worth. When you raise such complaints and submit your phone to their service center make sure on the remarks that put by them and its signed and acknowledged by you and them both or else there is chance of getting trapped with the remarks they put. I am referring to only Z flip and sharing my personal experience.
Grace, 23 Jun 2021Had no issues with it until a few days ago. I have never dropped, hit, or misused my phone. Ju... moreIn conclusion, just forget to own this phone and there is no benefit because if there is a problem, they are more prone to help.
Had no issues with it until a few days ago. I have never dropped, hit, or misused my phone. Just a few days ago, I left it flip-opened charging and when it was done, I flip-closed the phone and at the same time, the screen just cracked along the fold line and I even heard the cracking sound. Took it to Melbourne Chadstone Samsung Service Centre and was told by the staff that the phone screen is "lifted". When I asked how is it "lifted", she just looked at the phone again then walked away without providing an explanation. A second store staff then came over, but was impatient &I mpolite and also did not provide a proper explanation when asked. She then took some photos of my phone & my info for a service request report which she was "not allowed" to share with me/the consumer and told me to wait to be contacted, and if their technician decides that there is damage to the phone I will need to pay for the repair. I then ask her to show me a comparison with an unbroken phone and explain exactly where is the screen "lifted", she then said "the screen is not lifted", and that they are not actually qualified to make any judgement. A few days later, the technician from the "premier repair service" called and simply just left a VM saying there is a dent/physical damage on the phone and requires $220 to fix it. I called back and was told that I cannot speak to the technician and when I requested a copy of the service report, the answer was again "NO, WE CAN'T SHARE THAT WITH YOU", so I escalated the case to their case manager. Few days later, again, no phone call, just a simple text message telling me the same thing that there is a dent and repair payment is required. There was no transparency of the overall assessment and absolutely no explanation to where and what they mean by "there is a dent". I then called to speak to the case manager and simply to find out that she isn't even a "manager", just a "reviewer". When I asked her to send me my assessment report, the answer was again "NO, WE CAN'T". I then asked, at least tell me clearly what you mean by "there is a dent?". Her answer was ridiculous: "oh, that involves Samsung intellectual property!" I then asked, how does Samsung take in the customer side's information when reviewing the case? She was unable to answer, and she just said that since the technician's comment reads that "there is dent on the screen", so her review result is that they will ask me to pay for the repair as the technician has written. It appears that those so-called "case managers (in reality, just case reviewers)" simply just takes reports from the technician and didn't even bother assessing the phone and simply repeated the technician's report conclusion and messaged me/the consumer. We then asked, how can customers get an unbiased, transparent assessment from a thrid party? She answered, "I don't know. No one has ever asked for one". A VERY DISHONEST seller who simply just wants to walk away from TAKING RESPONSIBILITY of the MANUFACTURING ERROR and force the customer to pay for product defects. How Samsung handles discrepancy: 1) pushing all responsibilities to consumers and 2) using "we can't release that information because it involves Samsung intellectual properties" to any questions they can't/ don't want to/ don't know how to answer.