Anonymous, 17 Sep 2017My alcatel idol 4 no longer switches to my wi-fi while I'm home. I try everything. I turn off ... moreThat happened to me with my previous phone (HTC E9+). You will have to send it for repairing.
If you are on the market for a phone, steer clear of the Alcatel Idol 4. I've only had this phone for four months and it was the biggest disappointment I've had with technology. First off, the thing started black screen glitching on it's first day in my possession. I took it in to the same Cricket store within an hour of starting it up and the people who "helped" me made a complete 180° in customer service and refused to do anything for me. I've been back three times and each time they just pick it up, take the SIM card out and say it's fine. During one of these visits the salesman actually dropped the phone, chipping it as well as the SIM card. Now it overheats within five minutes of plugging in, it turns itself off, I can't get my apps to stay up without glitching. When I try to answer a call the thing glitches and hangs up on my caller. When I'm texting it glitches and I lose the text. Don't even get me started with trying to use Facebook or messenger. This phone has actually Frozen and I have to completely turn it off like a laptop.
This technology is flawed and programmed by an idiot. I'm going to ensure as many people as possible know to stay away from this phone.
My alcatel idol 4 no longer switches to my wi-fi while I'm home. I try everything. I turn off the wi-fi, turn it back on and try. I try entering the network password. Sometimes it'll hook up with my wi-fi, but usually just for 2-3 seconds. I'm forced to use my data while at home. And the battery doesn't hold much of a charge.
Josh, 26 Jul 2017My wife and I both have this phone and have had them for about 1 year. They were great at firs... moreHaving what seems to be Bluetooth problems with my Idol 4 as well. Cricket is useless. Alcatel's solution is send to the service depot in Texas.
Specially I cannot do hands-free calling with my new Chevy Cruze. GM has been all over the problem but finds no reason it should not work and indeed I can get it to work with other phones. I've filed complaints with BBB, my state's AG office, and written to Cricket HQ. Let's see if they care after the sale.
As a carrier I have no problem with Cricket But their retail outlets and their hardware and their support SUCK.
Steph, 26 Aug 2017Alcatel idol 4 is awful. Alcatel support is non-responsive. I bought 2. Won't be buying ever againNot a bad phone at all except for the fact the battery does not last very long at all. Had a Idol 3 before and it lasted twice as long.
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreThe speakers are probably blown out and not as functional. Maybe too much bass, but one thing is sure its speakers were pushed too much and eventually they will make no sound if the settings stay the same.
I had this phone for more than a year now and besides 2 security updates there's nothing... there's no update (till today) for the Android 7.0 and at this time i just assume that it ain't be update. It's the last Alcatel i bought...
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreAlcatel idol 4 is awful. Alcatel support is non-responsive. I bought 2. Won't be buying ever again
I have this phone for 5 months now.
Starting out with the good things.. Sound os great specially when you use the boom key to enhance sound quality for videos that support a specie of surround sound. Is a good looking phone and for me that uses it mainly for multimedia stuff(YouTube, music and browsing) is good.
I recommend disable Chrome and download opera, opera is very light and fast in Android (and windows too).
Camera is good too, in low light is his weak point.
Down side.. It heats a lot, like a lot! Because of his glass back you can feel it heating, but if you have a cold table or something that can refresh the heat it will get cooler quickly.
Sometimes can get laggy but nothing too problematic, in some heavy games can lag a little bit too but can handle most of the games the only problem is the (heat).
The vr stuff is not that great, was fun in the first day but got bored of it and never used it again.
Overall is a good phone, i picked it up on sales for 230 euros (was 300Â€). For the extras that come is pretty good, jbl phones, vr stuff and a basic protection case and screen panel.
Im still waiting for the nougat update, this bersion of Android (6.0.1) is good and stable but i would like to see atleast one upgrade since it is a one year old phone.
I recommend putting a fast sd card so you can expand that memory, it helps a lot and most of the apps you can install in the sd card.
7/10 recommendation. If it gets an update to nougat is a 8.5/10 in price/performance (if it is on sale like i got it, its definitely worth it).
My Alcatel idol 4 as got a few problems with it when I go into my music and look for a track or an album that as been downloaded the phone flashes when looking into my favourite tracks. The phone runs hot the battery drains very quick. Since my phone as been updated it won't let me delete music tracks I have took my phone into the shop where I got it from as was told delete the music player and then reinstall it. I did the phone is still the same nothing but problems with it. This is one of the worst phones I have ever used I thought Nokia was bad but Alcatel is a lot worse.
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreYou will be waiting for ever meg. I raised a problem with my phone five months ago I am still waiting for them to get back to me. The problem with most of the phone companies is all they are bothered about is asking to rate their phones. Customer services don't come in for questions about the problem with the phone all you get is we will look into next time.
I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up, starting with freezing while typing a text. Just yesterday it started buzzing and then stopped. After this happened, I've noticed that during a phone call there is voice distortion when the other person is speaking. I can barely make out what they are saying, while they hear me quite clearly. My audiobooks are starting to sound distorted as well. I don't use a lot of apps & have uninstalled what I don't need. I am using 16 GB out of 58.2 GB. I've contacted Alcatel support, but have yet to hear back from them. Any ideas???
My wife and I both have this phone and have had them for about 1 year. They were great at first, even though they never have connected to Bluetooth devices. It searches and searches for a few minutes, but can't find any devices.
More recently, the phones started turning the volume up on it's own. When we are at work, we have the phones on vibrate, but then a few minutes later, the phones tun the volume up, but just one notch.
I have reset my phone, disabled apps, uninstalled apps, cleaned the phone. Our phones have different apps, some the same, but not all. I wish I could have the problems fixed, but nothing seems to work.
At this point, I could not recommend to anyone.
I don't know what these ppl are doing too their phones... Ever heard of a factory reset? 16GB isn't that much memory to start with so when you take a couple of thousand pictures and videos and download 150 apps and you're running Facebook and Facebook Messenger, you run out of resources pretty fast. Factory reset your phone and if you want to save yourself a headache uninstall Facebook and Facebook Messenger because they put a major drain on your phone. I guarantee dropping just those two apps will give you a 15% boost in available RAM and a 10% boost in battery life. Not to mention the fact that between the two of them you'll save almost a gigabyte of space on your phone. Anyway I've had to Alcatel Idol 3 5.5s, and now I have the 4. I'll be buying the 4S real soon or possibly the 5. You absolutely cannot beat the performance for the price nowhere even close. I still have one of my idle threes but the only problem with those was the screen was fragile and designed poorly because dropping it would result in a busted screen most of the time. I'm very hard on my phone because I use it all the time in my line of work doing low voltage installation and electronic Servicing. I have dropped my idol for about eight times without a case on it and I thought for sure a few times I was going to pick it up and it be busted but nope they did a great job improving that problem. I really beat this phone up before I found the case I wanted, I'm talking about dents scratches and dings I even chipped the back glass a little bit. I dented the top corner so bad that the metal around the headphone jack was sticking up. It fell out of my pocket one time running into the house and landed on my porch without me knowing. I was running because it was raining so hard about 2 hours later I realized where it was since I couldn't find it anywhere in the house. I picked it up off the porch and it was completely soaking wet through and through. It was still powered on so I powered It Off and disassembled it and dried it the best I could and left the battery disconnected while it dried out. It did affect the speakers for a couple of days afterwards but I think there was just some residual moisture trapped in there. I haven't had a problem since. It does get hot when you're using it with the screen intensity up and some demanding apps open especially while charging. But this is with just about any phone. You shouldn't be messing with your phone at all while it's charging that disrupts the "electronic battery" that keeps track of the charge State and health of your chemical battery. Overall this phone has performed Beyond expectations and was a great step forward from the idol 3 for Alcatel. By the way my version is the 6055u from cricket. They do a horrible job on the software, the version coming from Alcatel is much better as it is almost a completely original Android. Cricket messed up a few functions but since root has recently been found for this phone that can be fixed 😁 overall I think they did a pretty good job on this phone the main thing that I don't like is that they stressed this battery as much as possible in order to rate the capacity higher. This is a high voltage lithium battery and charges to 4.4 volts and according to the software I have on mine it reaches 4.4 volts somewhere between 80 and 85%so that means that for the next 15%of the charge cycle it's getting a charge of 1 amp then tapering off at Peak voltage which causes a lot of voltage stress and potentially damages capacity. I haven't had an issue yet, I have been using mine heavily for around 10 months sometimes you need to charge it not once but twice a day because I'm almost always on it. So far the only thing notable is my capacity was originally rated at 2610 and tested at 2660 and now my capacity is testing at 2480 +/-5%. Other than that and the occasional lag when I've hit 80 or 90%usage on my Ram this phone has been great. Not sure why other people are having these problems but I'm assuming it's to do with user error. Because I can guarantee that I have the worst software available that the Alcatel Idol 4 was released with. That's how Cricket does it. Slackers
Planner, 11 Mar 2017Thanks Bazzaman! I like your comments. I am planning to buy one of it. I found many people pu... morePlease don't buy this phone to save u heady battery is bad phone keep heating I have change used factory warranty two time in a week
Anonymous, 08 Jul 2017I am from Pakistan and using Idol 4 since last 09 months. Overall this is good phone but there... moreIts a great phone. In supports quick charge 3.0 (higher than declared quick charge 2.0) because snapdragon 617. Concerning the availability of ordering protective case or tempered glass, it's the same (it fits) as forblackberry dtek50 (so you can buy for dtek50, if there is no for idol 4).
I am from Pakistan and using Idol 4 since last 09 months. Overall this is good phone but there is one problem about the camera. Flash is not powerful, that's why camera is unable to take clear pictures in low light or after sun set. Secondly big problem is the unavailability of the accessories. No front protector, no back cover is available in any market.
I have the phone from september 2016. Pros, bright and clear display with true colours, best speakera from jbl, allmost pure android sowftware with regular corrections, built in materials verry good and shiny, battery last at least a day with medium to heavy usage and the camera is excellent in daylight. Negative:When heavy used, phone is overheating but the glass helps to restore the temperature, poor pictures in low light but if you approach the phone the dual blitz can handle good, no much cases on market and no VR apps development on the market.