Anonymous, 02 Sep 2017The speakers are probably blown out and not as functional. Maybe too much bass, but one thing ... moreHad similar effect, especially with ring/alarm tones became low and not as they should sound. I discovered the AUTO profile was active with Waves MaxAudio and simply disabling it brought back everything to the desired conditions :)
Uninstall/disable apps that you don't use. Am using one for almost a year and it is just decent with the battery consumption.
fdalbor, 04 Sep 2017Not a bad phone at all except for the fact the battery does not last very long at all. Had a I... moreThat A Lie That The Only Reason I Got Rid Of My Alcatel It Doesn't Hold Battery Charge And The Phone Is Very Glitches!
Randy, 14 Sep 2017Having what seems to be Bluetooth problems with my Idol 4 as well. Cricket is useless. Alcatel... moreYou cried to the attorney general cause your phone won't connect to your car? Seriously. Stop wasting peoples time
AnonD-702642, 23 Sep 2017If you are on the market for a phone, steer clear of the Alcatel Idol 4. I've only had this ph... moreSounds like you're in the minority with a actual defective device. However you had many options such as factory warranty. The idol 4 is a powerhouse device. I the right hands. I would suggest a less complex phone for you in the future. Maybe something like an amp 2
Anonymous, 17 Sep 2017My alcatel idol 4 no longer switches to my wi-fi while I'm home. I try everything. I turn off ... moreThat happened to me with my previous phone (HTC E9+). You will have to send it for repairing.
If you are on the market for a phone, steer clear of the Alcatel Idol 4. I've only had this phone for four months and it was the biggest disappointment I've had with technology. First off, the thing started black screen glitching on it's first day in my possession. I took it in to the same Cricket store within an hour of starting it up and the people who "helped" me made a complete 180° in customer service and refused to do anything for me. I've been back three times and each time they just pick it up, take the SIM card out and say it's fine. During one of these visits the salesman actually dropped the phone, chipping it as well as the SIM card. Now it overheats within five minutes of plugging in, it turns itself off, I can't get my apps to stay up without glitching. When I try to answer a call the thing glitches and hangs up on my caller. When I'm texting it glitches and I lose the text. Don't even get me started with trying to use Facebook or messenger. This phone has actually Frozen and I have to completely turn it off like a laptop.
This technology is flawed and programmed by an idiot. I'm going to ensure as many people as possible know to stay away from this phone.
My alcatel idol 4 no longer switches to my wi-fi while I'm home. I try everything. I turn off the wi-fi, turn it back on and try. I try entering the network password. Sometimes it'll hook up with my wi-fi, but usually just for 2-3 seconds. I'm forced to use my data while at home. And the battery doesn't hold much of a charge.
Josh, 26 Jul 2017My wife and I both have this phone and have had them for about 1 year. They were great at firs... moreHaving what seems to be Bluetooth problems with my Idol 4 as well. Cricket is useless. Alcatel's solution is send to the service depot in Texas.
Specially I cannot do hands-free calling with my new Chevy Cruze. GM has been all over the problem but finds no reason it should not work and indeed I can get it to work with other phones. I've filed complaints with BBB, my state's AG office, and written to Cricket HQ. Let's see if they care after the sale.
As a carrier I have no problem with Cricket But their retail outlets and their hardware and their support SUCK.
Steph, 26 Aug 2017Alcatel idol 4 is awful. Alcatel support is non-responsive. I bought 2. Won't be buying ever againNot a bad phone at all except for the fact the battery does not last very long at all. Had a Idol 3 before and it lasted twice as long.
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreThe speakers are probably blown out and not as functional. Maybe too much bass, but one thing is sure its speakers were pushed too much and eventually they will make no sound if the settings stay the same.
I had this phone for more than a year now and besides 2 security updates there's nothing... there's no update (till today) for the Android 7.0 and at this time i just assume that it ain't be update. It's the last Alcatel i bought...
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreAlcatel idol 4 is awful. Alcatel support is non-responsive. I bought 2. Won't be buying ever again
I have this phone for 5 months now.
Starting out with the good things.. Sound os great specially when you use the boom key to enhance sound quality for videos that support a specie of surround sound. Is a good looking phone and for me that uses it mainly for multimedia stuff(YouTube, music and browsing) is good.
I recommend disable Chrome and download opera, opera is very light and fast in Android (and windows too).
Camera is good too, in low light is his weak point.
Down side.. It heats a lot, like a lot! Because of his glass back you can feel it heating, but if you have a cold table or something that can refresh the heat it will get cooler quickly.
Sometimes can get laggy but nothing too problematic, in some heavy games can lag a little bit too but can handle most of the games the only problem is the (heat).
The vr stuff is not that great, was fun in the first day but got bored of it and never used it again.
Overall is a good phone, i picked it up on sales for 230 euros (was 300Â€). For the extras that come is pretty good, jbl phones, vr stuff and a basic protection case and screen panel.
Im still waiting for the nougat update, this bersion of Android (6.0.1) is good and stable but i would like to see atleast one upgrade since it is a one year old phone.
I recommend putting a fast sd card so you can expand that memory, it helps a lot and most of the apps you can install in the sd card.
7/10 recommendation. If it gets an update to nougat is a 8.5/10 in price/performance (if it is on sale like i got it, its definitely worth it).
My Alcatel idol 4 as got a few problems with it when I go into my music and look for a track or an album that as been downloaded the phone flashes when looking into my favourite tracks. The phone runs hot the battery drains very quick. Since my phone as been updated it won't let me delete music tracks I have took my phone into the shop where I got it from as was told delete the music player and then reinstall it. I did the phone is still the same nothing but problems with it. This is one of the worst phones I have ever used I thought Nokia was bad but Alcatel is a lot worse.
Meg, 01 Aug 2017I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up... moreYou will be waiting for ever meg. I raised a problem with my phone five months ago I am still waiting for them to get back to me. The problem with most of the phone companies is all they are bothered about is asking to rate their phones. Customer services don't come in for questions about the problem with the phone all you get is we will look into next time.
I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up, starting with freezing while typing a text. Just yesterday it started buzzing and then stopped. After this happened, I've noticed that during a phone call there is voice distortion when the other person is speaking. I can barely make out what they are saying, while they hear me quite clearly. My audiobooks are starting to sound distorted as well. I don't use a lot of apps & have uninstalled what I don't need. I am using 16 GB out of 58.2 GB. I've contacted Alcatel support, but have yet to hear back from them. Any ideas???
My wife and I both have this phone and have had them for about 1 year. They were great at first, even though they never have connected to Bluetooth devices. It searches and searches for a few minutes, but can't find any devices.
More recently, the phones started turning the volume up on it's own. When we are at work, we have the phones on vibrate, but then a few minutes later, the phones tun the volume up, but just one notch.
I have reset my phone, disabled apps, uninstalled apps, cleaned the phone. Our phones have different apps, some the same, but not all. I wish I could have the problems fixed, but nothing seems to work.
At this point, I could not recommend to anyone.