I've had my phone since Nov 2016 and have loved it. However, just recently it's been acting up, starting with freezing while typing a text. Just yesterday it started buzzing and then stopped. After this happened, I've noticed that during a phone call there is voice distortion when the other person is speaking. I can barely make out what they are saying, while they hear me quite clearly. My audiobooks are starting to sound distorted as well. I don't use a lot of apps & have uninstalled what I don't need. I am using 16 GB out of 58.2 GB. I've contacted Alcatel support, but have yet to hear back from them. Any ideas???
My wife and I both have this phone and have had them for about 1 year. They were great at first, even though they never have connected to Bluetooth devices. It searches and searches for a few minutes, but can't find any devices.
More recently, the phones started turning the volume up on it's own. When we are at work, we have the phones on vibrate, but then a few minutes later, the phones tun the volume up, but just one notch.
I have reset my phone, disabled apps, uninstalled apps, cleaned the phone. Our phones have different apps, some the same, but not all. I wish I could have the problems fixed, but nothing seems to work.
At this point, I could not recommend to anyone.
I don't know what these ppl are doing too their phones... Ever heard of a factory reset? 16GB isn't that much memory to start with so when you take a couple of thousand pictures and videos and download 150 apps and you're running Facebook and Facebook Messenger, you run out of resources pretty fast. Factory reset your phone and if you want to save yourself a headache uninstall Facebook and Facebook Messenger because they put a major drain on your phone. I guarantee dropping just those two apps will give you a 15% boost in available RAM and a 10% boost in battery life. Not to mention the fact that between the two of them you'll save almost a gigabyte of space on your phone. Anyway I've had to Alcatel Idol 3 5.5s, and now I have the 4. I'll be buying the 4S real soon or possibly the 5. You absolutely cannot beat the performance for the price nowhere even close. I still have one of my idle threes but the only problem with those was the screen was fragile and designed poorly because dropping it would result in a busted screen most of the time. I'm very hard on my phone because I use it all the time in my line of work doing low voltage installation and electronic Servicing. I have dropped my idol for about eight times without a case on it and I thought for sure a few times I was going to pick it up and it be busted but nope they did a great job improving that problem. I really beat this phone up before I found the case I wanted, I'm talking about dents scratches and dings I even chipped the back glass a little bit. I dented the top corner so bad that the metal around the headphone jack was sticking up. It fell out of my pocket one time running into the house and landed on my porch without me knowing. I was running because it was raining so hard about 2 hours later I realized where it was since I couldn't find it anywhere in the house. I picked it up off the porch and it was completely soaking wet through and through. It was still powered on so I powered It Off and disassembled it and dried it the best I could and left the battery disconnected while it dried out. It did affect the speakers for a couple of days afterwards but I think there was just some residual moisture trapped in there. I haven't had a problem since. It does get hot when you're using it with the screen intensity up and some demanding apps open especially while charging. But this is with just about any phone. You shouldn't be messing with your phone at all while it's charging that disrupts the "electronic battery" that keeps track of the charge State and health of your chemical battery. Overall this phone has performed Beyond expectations and was a great step forward from the idol 3 for Alcatel. By the way my version is the 6055u from cricket. They do a horrible job on the software, the version coming from Alcatel is much better as it is almost a completely original Android. Cricket messed up a few functions but since root has recently been found for this phone that can be fixed 😁 overall I think they did a pretty good job on this phone the main thing that I don't like is that they stressed this battery as much as possible in order to rate the capacity higher. This is a high voltage lithium battery and charges to 4.4 volts and according to the software I have on mine it reaches 4.4 volts somewhere between 80 and 85%so that means that for the next 15%of the charge cycle it's getting a charge of 1 amp then tapering off at Peak voltage which causes a lot of voltage stress and potentially damages capacity. I haven't had an issue yet, I have been using mine heavily for around 10 months sometimes you need to charge it not once but twice a day because I'm almost always on it. So far the only thing notable is my capacity was originally rated at 2610 and tested at 2660 and now my capacity is testing at 2480 +/-5%. Other than that and the occasional lag when I've hit 80 or 90%usage on my Ram this phone has been great. Not sure why other people are having these problems but I'm assuming it's to do with user error. Because I can guarantee that I have the worst software available that the Alcatel Idol 4 was released with. That's how Cricket does it. Slackers
Planner, 11 Mar 2017Thanks Bazzaman! I like your comments. I am planning to buy one of it. I found many people pu... morePlease don't buy this phone to save u heady battery is bad phone keep heating I have change used factory warranty two time in a week
Anonymous, 08 Jul 2017I am from Pakistan and using Idol 4 since last 09 months. Overall this is good phone but there... moreIts a great phone. In supports quick charge 3.0 (higher than declared quick charge 2.0) because snapdragon 617. Concerning the availability of ordering protective case or tempered glass, it's the same (it fits) as forblackberry dtek50 (so you can buy for dtek50, if there is no for idol 4).
I am from Pakistan and using Idol 4 since last 09 months. Overall this is good phone but there is one problem about the camera. Flash is not powerful, that's why camera is unable to take clear pictures in low light or after sun set. Secondly big problem is the unavailability of the accessories. No front protector, no back cover is available in any market.
I have the phone from september 2016. Pros, bright and clear display with true colours, best speakera from jbl, allmost pure android sowftware with regular corrections, built in materials verry good and shiny, battery last at least a day with medium to heavy usage and the camera is excellent in daylight. Negative:When heavy used, phone is overheating but the glass helps to restore the temperature, poor pictures in low light but if you approach the phone the dual blitz can handle good, no much cases on market and no VR apps development on the market.
6 months into using and I have a huge problem with battery drain from two days ago, I don't have a problem with freezing and heating, but battery just started to drain while locked, I click on power button to check the clock and I have - 20%, after few hours it's on 24%, and I am working, not using the phone... just horrible. My brightness is on low, always, because my eyes are watering from bright light. Screen time out is 2 minutes of inactivity. Second problem is Joy launcher that is pre-installed on my phone and it's not even compatible with this device, so not updating in Play Store... Ugh... Alcatel is using me, and I am so in love with sound quality and I am sad that I saved for this phone, and I have one huge nothing now, its not easy to change your phone in Serbia as you wish ...
My Idol 4 is great. The phone is overheating a lot but 50°C are acceptable from a phone in a tropical land. Performances are great for gaming, I wish had more than 16GB
I bought the phone and the first three months were great ! Now it freezes when I use the camera and it's always over heating . I'm one very unhappy customers .
sunrise83, 14 Jun 2017Bullcrap, phone works flawlessly. Works like a charm and i recomend it as best buyMine works flawlessly. Proud owner of Alcatel Idol 4 6055P :)
Anonymous, 17 Jun 2017It was great for about half a year, but now it consistently crashes trying to run simple apps ... moreHi User! Its not the your phone problem...the problem is new'st app update. It olso hapen in my experia. Try to find stable version of app. who make you problem...Ttust me not the phone...do factory reset and you will see. Regards!
Well my fiance got this phone because he didn't want to spend cash on a more expensive and plus free VR ... It worked for about 3 months and now the phone doesn't charge over 50% it's always over heated and very buggy it's sad... So we order a few iPhone 7 plus and called it quits with this phone
It was great for about half a year, but now it consistently crashes trying to run simple apps such as Facebook. Its extremely frustrating.
great deal works great and has plenty of good features I have had the phone nearly since it came out and haven't had any issues
sunrise83, 14 Jun 2017Bullcrap, phone works flawlessly. Works like a charm and i recomend it as best buyNo it doesn't
Never shoulda bought, 12 Jun 2017Phone over heats and screen freezes constantly, reboots every 20 mins. They lure you in with t... moreBullcrap, phone works flawlessly. Works like a charm and i recomend it as best buy