After the update while my phone (Samsung galaxy s7 edge) was turning on, it stopt at the 'samsung' loading screen and wouldn't turn on. When the battery died, I tried again turning on my phone but it again crashed at the 'samsung' loading screen. 2 weeks further and it's still the same.
Benjamin, 17 Jul 2017I keep getting an error message saying "com.samsung.android.email.providor is causing performa... moreHi,
The first thing I would try is to delete whatever email accounts you have such as gmail, yahoo etc, then go to settings> apps> email. Then clear cache, then clear data, finally force stop (you will then see a pop up box that says "if you force stop an app, it may cause errors") don't worry about that, it will be OK. Then restart your phone and restart your email app and then reinstall your email accounts.
Hopefully that will work. If not, I would try installing a third party email client via playstore such as Blue Mail.
Hope this will help you
I keep getting an error message saying "com.samsung.android.email.providor is causing performance issues" about every hour so so since the update yesterday. Why is this happening?
Latanz, 03 Jul 2017Vodafone, yet to try a factory reset. I will back up, and give it a shot.Hi, yes that might be the way to go so give it a try and let us know. As you are a Vodafone Australia customer you may already know about the weekly "Software update wrap" ? but it might be worth a look if you don't. Just copy and paste this link.
I'ts definitely worth a look because it gives you a list phone models,
what the new software version is,
the software update type such as security patch/feature update/bug fix etc
and if there have been any issues found during testing (VERY IMPORTANT)
and also when the update is likely to be rolled out.
It might help you to decide whether or not to download a new software update or whether to wait a while until it's been tested for any bugs/glitches.
I hope this will help you in the future
Latanz, 02 Jul 2017My music pauses, my videos too during playback. This happens on local files, sd card files and... moreThank you for giving the relevant information and sorry to hear you are having problems with this. I know it's the "usual cop out answer" but a factory reset may be the only option here (if you haven't already tried) Do you mind me asking who your carrier is?
My music pauses, my videos too during playback. This happens on local files, sd card files and streaming. Also happens directly through the phones speaker or Bluetooth playback. Android security patch 01/06/17. Updated 1 July 17
Mikel, 29 Jun 2017I have a Galaxy Note 5 and followed the prompt to update to Android v 7 (Nougat) 3 days ago. S... moreHi, unfortunately it looks like a factory data reset is the only thing you can try. I know that may be a pain (remember to check and double check anything you think you may want to back up first) but some android tech guys recommend a factory data reset after a software update as a matter of course.
Let us know how you get on.
I have a Galaxy Note 5 and followed the prompt to update to Android v 7 (Nougat) 3 days ago. Since updating, my Whatsapp freezes randomly (e.g. I cannot answer an incoming call), I sometimes can't play videos on Youtube, and videos don't play when browsing Facebook. I have searched a number of sites on how to fix these issues and have tried the following: clearing the cache, removing and reloading Whatsapp. This hasn't worked. Any ideas?
I did the same software upgrade on 19 June. Since then, I don't get notified of my WhatsApp messages. When I connect my phone to whatsapp Web, it says my phone is not connected to Internet, even when it is well connected to the WiFi! Logged out and scanned the qr code, it connects for a hole and disconnects while the phone is connected to WiFi.
As for my other apps notificationssuch as twitter or instagram, I receive it after a few days.for instance for an instagram post posted on 23 Jun, I was just notified a few hours ago...
Gift, 27 Jun 2017Hi Guys I have communicated with Samsung because after the update unfortunately I canÂ’t send ... moreWe need to know what software version/download you are talking about in order for your advice to become valid?
Hi Guys I have communicated with Samsung because after the update unfortunately I canÂ’t send smses it gives me an error message that says ANDROID.COM.PHONE HAS STOPPED. I have rebooted tried all the troubleshooting steps but nothing seems to be working apparently the only way this can be fixed is going to a Samsung store so they reload the software again as the one we all updated too has glitches so no troubleshooting steps can help you.
IceNizzle, 17 Jun 2017I got 2 different models both with the same "Sending Failed" for every text message. SM-G930U... moreAny update on this error? It's driving me crazy.. nothing seems to be fixing it.
EviLAnGel Dua, 25 Jun 2017Guys plz help and tell the region, model and update file details! are u talking about SM-G935... moreYou are correct, all these complaints but no one is giving the important information that might help us to solve a problem or offer the correct advice or any help
Anonymous, 22 Jun 2017Just had my update last night. My phone runs slower, Charges slower, die faster, freezes, All ... moreGuys plz help and tell the region, model and update file details! are u talking about SM-G935FD .... DQE7? (212 mb update)
This is the absolute worst, it makes me want to put my phone in the oven on broil. If they don't fix this update I think they will lose customers, including me!
I just updated and ....... OH MY GOD! all of the following happened after I was stupid enough to "update" ..... my dog died, I lost my job, my car runs slower and i crashed it on the way to the hospital on my way to visit my brother who is slowly recovering after dying twice after falling off his unicycle and being trampled to death by a three legged horse, Unfortunately he had my winning lottery ticket in his pocket and it blew away in the wind. I really needed the money too to pay for an operation as my left leg fell off and I need to get a new one sewn on. I even did a factory reset but it didn't help, I even wiped the cashe but nothing happened sniff sniff, NONE of this would ever have happened if I hadn't done the stupid Samsung update!!! .... GET A LIFE PEOPLE!!!! (and some proper help with your device)